Ratings based on 106 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2024
The value of the hotel is you can ski in and out even in poor snow conditions (as we had). Though the rooms were kept clean and warm the general repair was poor, there was problems with the shower not working and electric failing. Also the English skills of the team were not ideal, which is not a direct criticism but the problems in stay were all made worse by the lack of ability to explain the problems properly (my pidgin Spanish could not cut the complexity). Though the price certainly made up for the short falls
Comment from Hotel Management
13 Jan 2024 by David Zamora - Cap de Recepciòn, Hotel Management
Hello Simon,Thank you very much for staying with us and sharing your valuable comments.We look forward to welcoming you again in the future.
by A verified traveler
Awful hotel
Posted 16 Feb 2023 on HotelsOn first arrival everything seeded good. When asked about the shuttle we were told the service might not be available then told we don’t do a shuttle on weekends. This should be a standard service we would not of stayed at this hotel if we knew this as 2 of our party of 8 could not ski due to injury.
We had to stay at the hotel all three evenings were the kids games room facility’s were out of order. When i challenged them on this I was met with a bad attitude and excuses they are not responsible.
Our treatment after this was very unpleasant air conditioning went down it was unbelievably hot in the room 24/7. Again I asked about this to be told do you have a window. We are very disappointed by this it ruined our holiday as the kids had nothing to do in the evenings. The food was sent back on 2 occasions due to hair in the food.
Comment from Hotel Management
22 Feb 2023 by PIC MAIÀ MOUNTAIN HOTEL, Hotel Management
Hi Ross,We are very sorry that you and your family have not appreciated the effort and the exceptions that we made with you to be able to provide you with the shuttle service after hours and at no cost, as well as not charging you to break down the mini-soccer machine due to jamming it with paper.It is important to mention that we are a 2-STAR hotel, so our services are limited and we are mainly focused on sports tourism. This information is easily identifiable on the hotel page.We wishi you a great day!
by A verified traveler
Don’t book this hotel unless you are driving
Posted 25 Dec 2022 on HotelsThe hotel is 5km up the mountain from Pas de La Casa. There are no taxis in Pas de La Casa. The hotel has no car service. We arrived by bus around 7pm and had to pay someone from a different hotel to get us up to the hotel. The concierge at Pic Maia was worse than useless — even suggesting we walked with all our luggage ( up a steep, dark, mountain road with no path). He was equally bad when we departed (we couldn’t get him to order a cab for Andorra la Vella - had to go on the internet and do it ourselves). Even if you drive there is no way to get to the town for a night out (unless you walk or fancy a bit of drink driving). Bar is OK but the restaurant is basic. It is ski ski out but the slope is a red run so beware if you are a learner.
Comment from Hotel Management
27 Dec 2022 by David Zamora - Jefe de Recepción, Hotel Management
Hello Linden,Thank you very much for sharing your valuable comments with us.We are very sorry that the location of the hotel and its surroundings has not been the right one for you. As you mentioned, the best travel option for our guests is by car, or if they are going skiing they can use the Granvalira chairlift to get to the hotel.Due to the category of the hotel as well as the location we have limited services for which I offer you a great apology, however something that characterizes us is the quality and warmth of our collaborators. We are sure that everything has been a misunderstanding.I reiterate our gratitude for your comments and I apologize again for not meeting your expectations 100%. We hope you give us the opportunity to serve you again in the future.
by A verified traveler
Good hotel, great location.
Posted 14 Aug 2021 on HotelsPleasant hotel in a great location. The Picmaia sits on the col between Soldeu and Pas de la Casa. The receptionn area is modern and stylish, the rooms are spacious, and comfortable, but basic. The bathrooms are functional but a little dated.
But the service is excellent, the breakfast good, and the views outstanding. In Sumer skiing is available from the doorstep, and in summer hiking. All year there is great duty-free shopping just a few kilometres away.
Comment from Hotel Management
17 Aug 2021 by Guest Service Picmaia Mountain Hotel, Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
by A verified traveler
Posted 15 Feb 2020 on Orbitz
Comment from Hotel Management
24 Feb 2020 by PIC MAIA MOUNTAIN HOTEL, Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
by A verified traveler
Posted 13 Feb 2017 on Hotels
Comment from Hotel Management
17 Aug 2021 by Guest Service Picmaia Mountain Hotel, Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
by Colette
Posted 11 Feb 2017 on Hotels
I Booked à room 27 sq meters, the room was 15 sqm, not clean but perfect location
Comment from Hotel Management
17 Aug 2021 by Guest Service Picmaia Mountain Hotel, Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
by A verified traveler
Posted 28 Jan 2024
Les chambres sont très mal insonorisées . On entend la personne de la chambre d’à côté éternuer ou tousser. Petit déjeuner casiment rien au buffet. Mauvaise odeur dans la chambre. Je n’y retournerai jamais, les photos ne ressemblent en rien à cet hôtel . 1 nuit as 200€ ou 80€ très très cher pour cet hôtel.
Comment from Hotel Management
14 Feb 2024 by David Zamora - Cap de Recepciòn, Hotel Management
Bonjour Francoise,Nous vous remercions d'avoir séjourné parmi nous et d'avoir pris le temps de nous faire part de vos précieux commentaires. Nous allons travailler sur les points d'amélioration que vous mentionnez afin d'offrir à tous nos clients la qualité de service qu'ils méritent.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir.
by A verified traveler
manque de comprehension avec la langue
Posted 26 Dec 2023 on HotelsComment from Hotel Management
5 Jan 2024 by David Zamora - Cap de Recepciò, Hotel Management
Chere Valerie,Nous vous remercions d'avoir séjourné chez nous et d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés de ne pas avoir répondu à 100% à vos attentes. Nous travaillerons sur les points que vous avez mentionnés afin de fournir un meilleur service à nos clients.
by A verified traveler
Posted 25 Dec 2023
Belle environnement, les parties communes de l'hôtel sont top, la chambre un peu vielle manque des prises a côté du lit mais on y reviendra pour un week end au pas de la case
Comment from Hotel Management
5 Jan 2024 by David Zamora - Cap de Recepciò, Hotel Management
Cher Davy,Merci beaucoup d'avoir séjourné chez nous et d'avoir pris le temps de nous faire part de vos précieux commentaires. Nous sommes heureux d'apprendre que votre séjour à l'hôtel a été agréable.Nous nous réjouissons de vous accueillir à nouveau parmi nous prochainement.
