Ratings based on 74 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
2 Jan 2024 by Equipo del Hotel Terranova, Hotel Management
Hola Sr Ferre Hernandez,Gracias por una puntuacion tan buena, esperamos recibirle nuevamente en el futuro. ¡Gracias por elegir nuestro hotel! Un cordila saludo,Cynthia Corizzo,
by A verified traveler
A brief visit to Andorra
Posted 28 Apr 2023 on HotelsThe hotel is in the middle of Pas de la Casa, there is parking on the surrounding streets, free between 2030-0900. The room was clean and comfortable and breakfast good. The separate cafe on the ground floor is not quite so good. The picture is taken from our room.
Comment from Hotel Management
23 May 2023 by Thank you for your stay in Hotel Terranova, Hotel Management
Hello Mr Tim,First of all, we thank you for the trust placed in our hotel, during your stay in Pas de la Casa. We appreciate your feedback as they help us improve, we take each of your requests, we hope to see you soon.The Terranova Hotel Team.
by A verified traveler
Good location, but basic.
Posted 9 Dec 2021 on HotelsHotel seems to be going under a renovation, no ski lockers, and no real reception, room was very basic, but comfy, and clean.
Very close to bus station which was ideal!
by A verified traveler
Bien situe
Posted 20 Feb 2024 on HotelsHôtel très bien situé personnel accueillant 2 année de suite qu on vient .un peu cher pendant les vac scolaire sinon nous resterions plus
Comment from Hotel Management
23 Feb 2024 by Equipo del Hotel Terranova, Hotel Management
Bonsoir Laetitia, Nous sommes très heureux que votre séjour ait été agréable et nous vous attendons bientôt! Salutations! Hotel Terranova.
by A verified traveler
Experiência Ruim
Posted 2 Feb 2024 on HotelsRuim. Não gostamos. Tivemos a pior primeira impressão qdo chegamos 12:30 e nos cobraram €15 para um “early check in” mesmo sendo VIP ACCESS e tendo disponibilidade. O responsável foi grosseiro, dizendo que tinham despesas extras para nos liberar o quarto … (o quarto estava pronto). Enfim, o lugar do café da manhã muito esquisito, o cara que cuidava da limpeza com cara feia o tempo todo , tudo meio “largado”, enfim, experiência ruim.
Chuveiro BEM meia boca, pingava água
Comment from Hotel Management
10 Feb 2024 by Equipo del Hotel Terranova, Hotel Management
Lamentamos sinceramente escuchar sobre su mala experiencia. Valoramos sus comentarios y los tomaremos en cuenta para mejorar nuestros servicios. Nos disculpamos por cualquier inconveniente experimentado durante su estadía.
by A verified traveler
Posted 18 Jan 2024 on Hotels
Bon séjour manque un peu de propreté ( cheveux sur les draps, salle de bain pas nickel). Bon séjour dans l’ensemble personnel accueillant et très à l’écoute.
Comment from Hotel Management
23 Jan 2024 by Equipo del Hotel Terranova, Hotel Management
Merci beaucoup d’avoir pris le temps de nous laisser votre appréciation, Nous serons plus attentifs à l’entretien des chambres,Vos commentaires nous aident à améliorer la qualité de notre service, et d’approfondir les aspects négatifs à aborder avec des solutions efficaces,Un salut cordial,Bonne journée et merci de nous avoir choisis,Cynthia Corizzo,Hotel Terranova.
by A verified traveler
Posted 30 Dec 2023 on Hotels
Comment from Hotel Management
2 Jan 2024 by Equipo del Hotel Terranova, Hotel Management
Salut Sandra, Nous sommes désolés d’apprendre que votre expérience n’a pas été satisfaisante. Nous apprécierions plus de détails pour comprendre et répondre à vos préoccupations. Pouvez-vous fournir plus d’informations sur les problèmes rencontrés pendant votre séjour ? Nous nous engageons à améliorer et à garantir une meilleure expérience à l’avenir.Salutations,
by A verified traveler
Posted 21 Dec 2023 on Hotels
Hotel muy acogedor y centrico
Comment from Hotel Management
23 Dec 2023 by Equipo del Hotel Terranova, Hotel Management
Hola Ivna!Gracias por tu amable comentario! Nos alegra saber que disfrutaste de la acogedora atmósfera de nuestro hotel y de su conveniente ubicación céntrica. ¡Esperamos tener el placer de recibirte nuevamente en el futuro!Cynthia Corizzo, Hotel Terranova.-
by A verified traveler
Podem aproveitar
Posted 10 Dec 2023 on HotelsRecomendo
Comment from Hotel Management
16 Dec 2023 by Equipo del Hotel Terranova, Hotel Management
Obrigado por sua recomendação! Estamos felizes em saber que sua experiência foi positiva. Esperamos vê-lo novamente em breve em nosso hotel!Cynthia Corizzo,Hotel Terranova.
by A verified traveler
Posted 14 Nov 2023
Calidad precio, bueno
Comment from Hotel Management
15 Nov 2023 by Estancia en Pas de la casa, Hotel Management
Buenas tardes Sr Jesus,Muchas gracias por elegir Hotel Terranova para su estancia en Pas de la CasaLo esperamos nuevamente cuando guste.Saludo AtentamentePaula Cano
