Ratings based on 989 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Great location.
by A verified traveler
Posted 13 May 2024
Wonderful staff and great location
Comment from Hotel Management
3 Jun 2024 by Lynecee , Hotel Management
Dear Roseanne,Thank you for sharing your experience and highlighting aspects of your recent stay. I am glad that you got to enjoy the hotels location and what Parramatta has to offer. It is always wonderful to receive positive feedback. I am also happy to see that our team friendly, it is always a pleasure to receive positive feedback especially regarding our team and their service.We look forward to welcoming you back soon.Kind regards,Lynecee PurificacionAssistant Manager
by A verified traveler
Posted 9 May 2024
The staff are so friendly and accommodating.
Great location good size rooms and clean rooms
Comment from Hotel Management
3 Jun 2024 by Lynecee , Hotel Management
Dear Roseanne,Thank you for sharing your experience and highlighting aspects of your recent stay.We are glad you enjoyed your stay with us and found the hotel's location ideal and central for your needs. I am glad that our team were accommodating to you during your stay. It is always a pleasure to receive positive feedback especially regarding our team.Thank you for choosing to stay with us at Novotel Sydney Parramatta. We hope to welcome you back in the near future.Kind regards,Lynecee PurificacionAssistant Manager
by A verified traveler
Posted 2 May 2024
Pool was closed
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 1 Apr 2024
Many areas seem in need of an update, especially the bathrooms. Mine was small, with a very low ceiling and it was impossible to shower without getting the whole floor dangerously wet (inadequate shower screen). Staff did their best and seemed a little “gun shy” expecting customers to be rude/entitled (in fairness many were). Got the wrong coffee from the barista 2/3 mornings.
Area is growing rapidly and it’s only a very short walk to many good restaurants and the train/bus links to the rest of Sydney.
by A verified traveler
Posted 24 Mar 2024
Nice central area. Close to shops and restaurants
by A verified traveler
Posted 17 Mar 2024
Excellent service by staff. They were friendly, efficient and helpful. The room was very clean and comfortable. The bed was super comfortable.
We will definitely stay again!
Comment from Hotel Management
23 Mar 2024 by Lynecee, Hotel Management
Dear Therese,Thank you very much for your outstanding ratings regarding your stay at Novotel Sydney Parramatta. Glad you were able to enjoy a comfortable stay with us. It is always a pleasure to receive such positive feedback. It is especially nice when its regarding our team and their service.Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lynecee Purificacion Assistant Manager
by A verified traveler
Posted 6 Mar 2024 on Wotif
I got woken up by a staff member (I assume) walking into my room. She apologised and left.
Comment from Hotel Management
10 Mar 2024 by Baedon, Hotel Management
Dear Valued Guest,Thank you for taking the time to provide us some feedback on your most recent stay at Novotel Parramatta.I was disheartened when I read your comments a do hope my team apologized for the misunderstanding on the day. I will follow up with my Housekeeping supervisors to ensure all staff are following the correct procedures so we may prevent this happening in the future. Again I am very sorry that this incident occurred and do hope you will give us the chance to make up for it sometime in the near future.kind regards Baedon Barton-VaofanuaFront Office Supervisor
by A verified traveler
Posted 2 Mar 2024 on Wotif
No good customer support service
