Ratings based on 770 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Very friendly staff, very clean rooms, 10/10 would stay here again
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Cristina,We are delighted to hear that you enjoyed the friendly staff and clean rooms during your stay with us. We truly appreciate your positive feedback and look forward to the opportunity of welcoming you back in the future.
by A verified traveler
Posted 11 Jun 2024
Nice pool area
Coffee service 24 hours
Great staff!!!
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Larry,We are delighted that you enjoyed our pool area and the 24-hour coffee service. Our team works hard to provide excellent service. Your positive feedback is truly appreciated.
by A verified traveler
Posted 10 Jun 2024
My first night was a nightmarish experience. Given a room that was bugs infested and nothing could be done till the next day. So, I did not sleep, could not even sit because the bugs were everywhere even after the room was swept out, the bugs came back with a vengeance. The next day I finally got a different room but not until after 11:00 am needless to say that I did not get my money’s worth.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Betty, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 9 Jun 2024
Nice!
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Carlos,We are thrilled to hear that you had a pleasant stay with us. Thank you for taking the time to share your positive feedback. Our team strives to ensure all guests have a wonderful experience during their time at our hotel. Your kind words are greatly appreciated and we look forward to welcoming you back in the future.
by A verified traveler
Posted 3 Jun 2024
The room has very strong smoking smell. Worst, there are tons of flies in my room.
Comment from Hotel Management
5 Jun 2024 by Guest Relations Management, Hotel Management
Dear Sukit, I'm truly sorry to hear about your disappointing experience at our hotel. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. We take cleanliness and odor control very seriously, and I apologize for the inconvenience caused by the strong smoking smell and the presence of flies in your room. Rest assured, we will address these issues promptly to ensure that future guests do not encounter similar problems. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Paul,We are delighted to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another enjoyable experience.
by A verified traveler
Posted 27 May 2024
There is pretty much no insulation on the front wall with the door, do all conversations outside and traffic are heard very clearly. While the ac unit can be a little loud, it did help blick some of the outside noises. Buffet breakfast is available but consisted of make your own waffles (the good part), turkey sausage, and very wet eggs. There was cereal but no milk. Big dropoff after the speed bump in the one path into the parking area for the hotel, so watch out if you have a lower vehicle. Surrounding area and outdoor access to rooms (instead of through an inside hallway type setup) led me to putting a chair in front of the door to make myself feel safer as a solo traveler
Comment from Hotel Management
28 May 2024 by Guest Relations Management, Hotel Management
Dear Naomi,We appreciate you taking the time to share your experience with us. It's disheartening to hear that your stay was affected by noise disturbances from outside and the AC unit. We understand the importance of a peaceful environment for our guests to fully enjoy their time with us. Your feedback regarding the breakfast options and the accessibility of the parking area is duly noted, and we will work diligently to address these areas of concern. Additionally, your safety and comfort are paramount to us, and we apologize if you felt the need to take extra precautions. We will take your comments into consideration as we strive to provide a more enjoyable experience for all our guests. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and exceed your expectations in the future.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
28 May 2024 by Guest Relations Management, Hotel Management
Dear Ahmad,We're genuinely sorry to hear that your experience fell below expectations during your recent stay with us. Your feedback is incredibly important, and we would have appreciated the opportunity to address any issues you encountered to ensure your comfort and satisfaction. We strive to provide exceptional service and experiences for all our guests, and it's disheartening to learn that we didn't meet your needs this time. If there are specific concerns you'd like to share with us, please don't hesitate to reach out. Your insights will help us improve and deliver the outstanding hospitality we aim for.
by A verified traveler
Posted 24 May 2024
The staff was very nice and very accommodating. My spouse and I had a good experience!
Comment from Hotel Management
24 May 2024 by Guest Relations Management, Hotel Management
Hi Jewel,We really appreciate you taking the time to tell us about your experience. We're so glad to hear that you and your partner had a great time here. Our top goal is to give great service and make sure our guests feel welcome and at ease, so it's great to hear that our staff's hard work was noticed. In the future, we hope to be able to welcome you both back for another nice stay!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Guest Relations Management, Hotel Management
Hi George!Thank you for taking the time to share your rating! We're delighted to see that you've rated your experience with us a 4 out of 5. While we didn't receive specific feedback, we're thrilled that you enjoyed your stay overall. Your satisfaction is our top priority, and we strive to continuously improve our services. If there's anything specific you'd like to share or if there's anything we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back soon for another fantastic stay!
