Ratings based on 221 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
We liked the location, staff, room, and the overall experience.
by A verified traveler
Posted 29 Jan 2024
by A verified traveler
Posted 11 Nov 2023
Comment from Hotel Management
13 Nov 2023 by Fanny Weber, E-Reputation Manager, Hotel Management
Cher Andra, Nous vous remercions d'avoir choisi la Maison Helzear lors de votre récent séjour à Paris ainsi que que avoir pris le temps de nous faire un retour.Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous.Nous espérons vous recevoir de nouveau très prochainement.Bien à vous,
by A verified traveler
Posted 8 Apr 2023 on Hotels
Great location, nice and clean, comfortable bed
Comment from Hotel Management
11 Apr 2023 by Fanny Weber, E-Reputation Manager, Hotel Management
Dear Mark, We thank you much for choosing Maison Helzear for your recent stay in Paris and for taking the time to give us a feedback. It is a pleasure to read that your stay lived up to your expectations.We hope to welcome you again soon.Regards,
by A verified traveler
Posted 6 Apr 2023
This was the worst hotel experience of my life! Do not stay here.
I reserved a “two bedroom suite” and the pictures I saw on the website (as well as the price) were reflective of what appeared to be a two bedroom suite. When I arrived at the property, I was charged in full for the five nights I reserved and taken up to the “two bedroom suite”. It was not a two-bedroom suite at all. It was two tiny hotel rooms adjoined by a door in the middle. Again, not reflective of the pictures that are shared on the Expedia website.
Immediately I went downstairs and told them there was some sort of mistake and articulated my displeasure. They agreed that the pictures on the Expedia website were misleading but said there was nothing they could do and that I had to contact Expedia. At this point, I had already paid for the hotel in full ($4700 CAD!!) and they were refusing to refund me. I left the hotel (and found a more suitable one) and contacted Expedia for them to tell me that it was up to the hotel to refund me, not Expedia. I am yet to be refunded the $4700 that they charged me for a very misleading hotel room, not to mention I had to pay for another hotel room.
The staff was not helpful and quite rude when trying to sort through this issue as was the Expedia representative. I have since escalated this issue to Expedia mgmt. and hoping to get some sort of response and refund.
PROCEED WITH CAUTION!!
Comment from Hotel Management
6 Apr 2023 by Fanny Weber, E-Reputation Manager, Hotel Management
Dear Lisa, We thank you for choosing Maison Helzear. We are sad that your stay did not meet your expectations.The photos of all our establishments are visible on our site and all those of our partners. The categories each have their own photos and descriptions. All the information you may need can be consulted, at the time of your choice, by clicking on the name or photo of the room you have selected. This will allow you to be sure of the decoration and equipment present in the type of room you have chosen.We hope you will give our establishment another chance.Regards,
by A verified traveler
Posted 19 Mar 2023
Location was great and property was nice
Comment from Hotel Management
28 Mar 2023 by Fanny Weber, E-Reputation Manager, Hotel Management
Dear Tim, We thank you for this excellent comment.We hope that you will choose our establishment again during a future stay in Paris, it would be a pleasure for us to welcome you again.We are delighted to read that you enjoyed your stay and that you were able to enjoy Paris as you wished.Regards,
by A verified traveler
Posted 7 Feb 2023
Comment from Hotel Management
13 Nov 2023 by Fanny Weber, Responsable E-Reputation, Hotel Management
Cher Sol,Nous vous remercions d'avoir choisi la Maison Helzear lors de votre récent séjour à Paris ainsi que que avoir pris le temps de nous faire un retour.Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous.Nous espérons vous recevoir de nouveau très prochainement.Bien à vous,
by A verified traveler
Posted 8 Nov 2022
We do not recommend.
Firstly, we were not permitted to check-in earlier than 3pm even though we understood a room of the type we had booked to be available.
Our overall experience was determined by the room we were allocated. The ground floor and front of the building were extremely noisy through the day and night. Street level passers by literally just oustide the bedroom window could be heard clearly, and were able to look into the room unless the curtains were drawn. Inside the building the noise from other guests in the ground floor reception area and the hallway was overwhelming. We requested another room but were told none other was available for the duration of our stay. It would be hard to believe that this challenge had not been raised before with the hotel management. We have stayed in Paris many times before happily at other hotels. This experience was poor.
Comment from Hotel Management
11 Nov 2022 by Fanny Weber, E-Reputation Manager, Hotel Management
Dear Keith, We thank you for staying with us.We are sad that your stay did not meet your expectations.In our hotel, check in starts at 3 p.m. Sometimes some rooms are ready in advance, however there is no guarantee.We are sorry to read that certain surrounding noises could have altered the image you have of our establishment. We regret that you did not report anything to us during your stay, we could have investigated to find the source of the noise which visibly disturbed you, it is a pity. We are available and really listening to our customers, do not hesitate next time to tell us about your disappointments so that we can act and thus make your stay unforgettable.We hope you will give our establishment another chance.Regards,
by A verified traveler
Nice hotel and location
Posted 13 Oct 2022 on HotelsVery nice hotel excellent staff and very clean.
Comment from Hotel Management
14 Oct 2022 by Fanny Weber, E-Reputation Manager, Hotel Management
Dear Omran, We thank you for you excellent comment and for complimenting our staff who work hard to offer you quality service, your remark motivates them a lot.We hope to welcome you again soon.Regards,
by A verified traveler
Mehh
Posted 18 Sep 2022 on HotelsThe room was quite dirty, Wi-Fi never really worked despite taking with the front desk multiple times and had to pay extra data charges on our phones from the Wi-Fi not working.
Comment from Hotel Management
12 Oct 2022 by Fanny Weber, E-Reputation Manager , Hotel Management
Dear Ashlee,We thank you for staying with us.We are sorry that your stay did not meet your expectations.Daily, our team carries out a complete cleaning of the rooms and common areas, supervised by a housekeeper. However, it may be due to the fact that we are prohibited from moving and touching the personal belongings of our customers or that a "do not disturb" sign has been left on the door. In any case, by reporting it to the reception, a solution could have been found, we do our best to satisfy each request.And we are also sorry that you had a problem with one of our equipment (Wifi), we regret that you did not inform us during your stay. Some technical problems beyond our control may occur; these require restarting or the intervention remotely or on site by a technician from our internet provider. However, we have a high-speed wifi connection, free and available in all our rooms as well as in the various common areas of our establishments.We hope you will give our establishment another chance.Regards,
