Ratings based on 351 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
The Pullman Montparnasse Hotel was the perfect location as we were arriving in Paris from the train station just across the street from the hotel. The hotel was very nice with lots of amenities. However, if I were staying longer in Paris, I would choose a different location.
by A verified traveler
Posted 1 May 2024
Great location in Montparnasse. Walking distance to lots of bars, restaurants and stores.
Friendly staff
by A verified traveler
Posted 29 Apr 2024
I liked the hotel but they gave me the worst room they had because I booked with Expedia, that is why I give them very low grades.
Comment from Hotel Management
30 Apr 2024 by Christoph Merz Manager, Pullman Paris Montparnasse, Hotel Management
Dear Arturo,Thank you for your feedback, we sincerely regret any disappointment you may have experienced during your time with us.If you were unhappy with the room assigned to you, we want to assure you that it was never our intention to provide anything less than satisfactory accommodations. We are sorry if you felt that your room selection was influenced by your booking through Expedia. Please know that all our guests are equally valued, regardless of their booking method.We hope to have the chance to welcome you back for a more enjoyable stay in the future.Warm regards,Christoph MerzManager, Pullman Paris Montparnasse
by A verified traveler
Posted 25 Apr 2024
We loved the staff. Our check in was easy and the staffer assisting us was so helpful. Skip the Skybar though.
Comment from Hotel Management
29 Apr 2024 by Christoph Merz Manager, Pullman Paris Montparnasse, Hotel Management
Dear Michael,Thank you for your kind words regarding our staff and smooth check-in process. Your input is valuable and helps us enhance our services, thank you.Christoph MerzManager, Pullman Paris Montparnasse
by A verified traveler
Posted 22 Apr 2024
This is a nice hotel. They layout is a bit odd, but the rooms are luxurious and clean. The staff is very kind and gracious. I had a problem with the AC in my room, and the manager came and helped me move my belongings. The convenience to the Metro is wonderful and there are lots of good options for dining. I would definitely stay here again.
Comment from Hotel Management
29 Apr 2024 by Christoph Merz Manager, Pullman Paris Montparnasse, Hotel Management
Dear Rachael, we thank you for taking the time to share your experience. Your satisfaction is our priority. We are delighted that you enjoyed the comfort and cleanliness of our rooms, as well as the kindness of our staff. Your feedback on the AC has been passed on to our technical team for improvement. We hope to welcome you again soon. Christoph MerzManager, Pullman Paris Montparnasse
by A verified traveler
Posted 7 Apr 2024
Nice hotel with large rooms and comfortable beds. Only complaint is that the house keeping staff must have been short handed as we hardly ever saw them and they’d come to clean the room late in the afternoon after we returned from a day of sightseeing and wanted a rest.
Breakfast buffet was good.
Comment from Hotel Management
9 Apr 2024 by Christoph Merz, Hotel Manager, Hotel Management
Dear Jane,Thank you for sharing your feedback with us. We appreciate your kind words regarding our spacious rooms and comfortable beds. We apologize for any inconvenience caused by the housekeeping schedule. Your comment has been noted for our improvement. We are glad you enjoyed our breakfast buffet. We hope to welcome you back soon for another pleasant stay.Christoph MerzManager, Pullman Paris Montparnasse
by A verified traveler
Posted 5 Apr 2024
Overall nice hotel. Friendly and helpful staff
Comment from Hotel Management
9 Apr 2024 by Christoph Merz, Hotel Manager, Hotel Management
Dear Raham,Thank you for your kind review. We are delighted to hear you had a pleasant stay with us. Your feedback about our friendly and helpful staff is truly appreciated. We look forward to welcoming you back soon.Christoph MerzManager, Pullman Paris Montparnasse
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 31 Mar 2024
It was close to the train station. I loved that they had tea and water available in the room as some one traveling with an senior
by A verified traveler
Posted 27 Mar 2024
