Ratings based on 717 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
I really appreciated being able to add early check in. This feature and the entire property were perfect for my needs.
Comment from Hotel Management
30 Apr 2024 by The Penta Team / L’équipe Penta, Hotel Management
Dear Leslie, Thank you very much for your kind review.It is heartening to learn that our early check-in option added value to your stay, ensuring your comfort from the moment you arrived. Our team takes great pride in maintaining the highest standards of cleanliness and service, so your commendations are truly appreciated.We are thrilled that Pentahotel Paris Charles De Gaulle Airport met all of your travel needs, and we hope to remain your hotel of choice whenever your journeys bring you back to Paris.It would be a pleasure to welcome you back. Best wishes,The Penta Team / L’équipe Penta
by A verified traveler
Posted 30 Mar 2024
We had an awesome stay in this hotel. Staff very friendly, and room very spacious and comfortable. Highly recommend.
Comment from Hotel Management
5 Apr 2024 by The Penta Team / L’équipe Penta, Hotel Management
Dear Guiomar,Thank you very much for sharing your positive review.It's heartwarming to hear that our team's friendliness contributed to your awesome stay. Our spacious rooms are indeed designed to provide the utmost comfort, and we're thrilled that you noticed and appreciated this aspect. Your recommendation is the highest praise we could receive, and we are truly grateful for it.We look forward to welcoming you again. Best regards,The Penta Team / L’équipe Penta
by A verified traveler
Posted 25 Mar 2024
Needed a room for the overnight stay in Paris. It’s a nice hotel.
Comment from Hotel Management
26 Mar 2024 by The Penta Team / L’équipe Penta, Hotel Management
Dear Luis,Thank you for sharing this review of your time at our hotel.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back. Best wishes,The Penta Team / L’équipe Penta
by A verified traveler
Posted 18 Mar 2024
Very clean and unique hotel.
Comment from Hotel Management
19 Mar 2024 by The Penta Team / L’équipe Penta, Hotel Management
Dear Carly,It was a pleasure to receive this great review.We are thrilled to hear that you enjoyed your stay with us and found our team, room, cleanliness, and location to your satisfaction. We look forward to welcoming you back on a future occasion. Best wishes,The Penta Team / L’équipe Penta
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
5 Apr 2024 by The Penta Team / L’équipe Penta, Hotel Management
Dear Sherif,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishes,The Penta Team / L’équipe Penta
by A verified traveler from baton rouge
Posted 2 Mar 2024
Really cool place that’s not a boring airport hotel. I still give it a 5 despite: no airport shuttle (but that apparently was for other hotels) and the listing shows a room with pinball (not there anymore).
Rooms were cool, free pay tv (video on demand) was very very cool and staff was nice.
Comment from Hotel Management
4 Mar 2024 by The Penta Team / L’équipe Penta, Hotel Management
Dear Mark,Thank you for taking the time to review your stay.We're thrilled to hear that our unique atmosphere and free video on demand services enhanced your stay. It's also great to know that our team's hospitality contributed positively to your time at our hotel. Regarding the shuttle service, we'd like to clarify that although we do not offer an all-day shuttle to the airport, our shuttle service is available at scheduled times with a small fee for the convenience of our guests. Additionally, we apologize for any confusion about the pinball machine; we are continuously updating our lobby games to provide fresh entertainment for our guests.We are looking forward to welcoming you again.Best wishes,The Penta Team / L’équipe Penta
by A verified traveler
Posted 16 Feb 2024
The room was very clean and very close to the airport!
Comment from Hotel Management
16 Feb 2024 by The Penta Team / L’équipe Penta, Hotel Management
Dear Gia, Thank you for taking the time to share your review with us.We're thrilled to hear that the cleanliness of your room met your expectations and that our proximity to the airport added convenience to your stay. Our team works diligently to ensure our rooms are impeccably maintained, so it's rewarding to see those efforts reflected in your feedback. We also take pride in our commitment to service excellence, so it's wonderful to know you were satisfied with the service provided during your visit.We hope to see you again soon.Kind regards,The Penta Team / L’équipe Penta
by A verified traveler
Posted 13 Feb 2024
Convenient to airport and not noisy from the air traffic. Decent dinner and breakfast there. Room was dingy, dirty carpets and the hallways had a very bad odour ( body odour) which we figured out was from the housekeepers. Very odd and very bad! We had a euro 16 taxi from the airport, which was good. ( the hotel has a shuttle service but only for a few hours per day ). I asked the hotel to call us a taxi back to the airport and the cost was euro 35, which is too high for a 7 minute ride.
Comment from Hotel Management
15 Feb 2024 by The Penta Team / L’équipe Penta, Hotel Management
Dear Dennis,Thank you for sharing feedback about your recent stay.We’re delighted to hear that our proximity to the airport was convenient for your travels and that you found solace in the absence of air traffic noise. It’s also wonderful to know you enjoyed the meals provided at our hotel. However, we regret to hear that certain aspects of your stay did not meet your expectations. Regarding your concerns about the room and hallway cleanliness, we maintain a strict daily housekeeping protocol to ensure a comfortable and hygienic environment for our guests. We appreciate your feedback and will look into the matter promptly. As for the taxi fare discrepancy, the airport shuttle service we offer aims to provide a cost-effective and convenient option for our guests, and we apologize if this was not made clear during your stay.We hope we will have the opportunity to see you again in the future. Best regards,The Penta Team / L’équipe Penta
by A verified traveler
Posted 9 Feb 2024
Comment from Hotel Management
12 Feb 2024 by The Penta Team / L’équipe Penta, Hotel Management
Dear Craig,Thank you for this review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you again soon.Best wishes,The Penta Team / L’équipe Penta
by A verified traveler
Posted 6 Feb 2024
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Comment from Hotel Management
6 Feb 2024 by The Penta Team / L’équipe Penta, Hotel Management
Chère Jacquelin,Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Au plaisir de vous accueillir à nouveau,The Penta Team / L’équipe Penta
