Ratings based on 763 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dover, Delaware
Posted 25 Feb 2020
Loved the location. Easy to walk to many shops and restaurants. Historical sites are close. Breakfast is delicious with a wide range of food options; breakfast staff is friendly, helpful and courteous.
Comment from Hotel Management
3 Mar 2020 by Gwendal - Marketing Manager, Hotel Management
Dear guest,
Thank you for this great review and for highlighting our prime location in Paris.
We do hope to welcome you back for your next trip in Paris for another amazing experience with all our helpful and courteous team.
by A verified traveler from New York
Posted 11 Feb 2020
Rooms need a refresh. Doors and paiting make the room feel old. Location and general hotel is great.
Comment from Hotel Management
19 Feb 2020 by Marine, Hotel Management
Dear Guest,
Thank you for taking the time to tell us about your experience.
I am delighted that you enjoyed our hotel and its location.
However, I am sorry to learn that some of our services, especially your bedroom, did not meet all your expectations.
Please allow us to express our sincerest apologies.
The whole team strive to provide a superior service experience for every customer, therefore, your feedback is important to us.
We do hope that we will have the opportunity to welcome you back in our property so that your experience be fully satisfactory.
Best regards,
Marine, Marketing Assistant
by A verified traveler
Posted 6 Jan 2020
Iam very disapointed and not satisfy about my stay at this hotel in paris
Comment from Hotel Management
6 Jan 2020 by Valerie, Guest Relations, Hotel Management
We are sorry that you felt so let down during your stay with us and we appreciate your review we received via Expedia. Your feedback is very valuable to us and will assist us in identifying areas of our service which require attention.
It would be nice to hear from you to review your recent stay further, therefore should you wish to discuss this matter by all means, please do feel free to contact us at your convenience.
Kind Regards
by A verified traveler
Rive Gauche Marriott
Posted 5 Jan 2020 on HotelsI had stayed here once before with a tour group. We found a good price and decided to stay again. My wife got very ill with a virus(?) while eating at a nearby restaurant. One of the servers helped us back to the hotel and from there the staff at the hotel was amazing. They had a paramedic check on us, along with staff. Then called a doctor to come check her out. He came at a little after midnight and gave her some meds and prescription. This was absolutely above and beyond. They have won us over forever.
Comment from Hotel Management
6 Jan 2020 by Valerie, Guest Relations, Hotel Management
Dear William,
Thank you very much for taking the time to review our hotel on Hotels.com
It was an absolute joy to read your review about our property. We are so glad you had a great stay. Thank you so much for your comments regarding the staff, it is always a pleasure to read such feedback.
I do hope we will have the opportunity of welcoming you back in the near future.
Kind Regards
by A verified traveler
Posted 29 Dec 2019
Comment from Hotel Management
2 Jan 2020 by Valerie, Hotel Management
Dear Guest,
Thank you for taking the time to review your recent stay with us here at our Paris Marriott Rive Gauche Hotel. . Our Guest comments and observations are of utmost importance to us in helping us improve our service and performance.
Thank you once again for reviewing our hotel.
by A verified traveler from Orlando, FL
Posted 15 Dec 2019 on Orbitz
I have over charges on my credit card. Paul at the reception desk (on 12/14/19, 8:30am) pretended that he adjusted the charges off my final invoice and then asked me "do you want the adjusted invoice emailed to you?" To which I said yes. I still have NOT received a copy of the final invoice. I now have an additional charge for $115.78 on my credit card. It's a terrible shame and a reflection on a reputable company like Marriott to have such a dishonest employee. I'm hoping that I'm not wasting my time here and someone will assist me in resolving this issue.
Comment from Hotel Management
2 Jan 2020 by Valerie, Hotel Management
Dear Ann,
Thank you for your feedback.
Please do contact us directly so we can look closer at your query.
Kind Regards
by A verified traveler
Posted 9 Nov 2019 on Hotels
Comment from Hotel Management
12 Nov 2019 by Guest Relations Team, Hotel Management
Dear Tarik,
Thank you for your good review.
We hope to have the opportunity to welcome you back soon.
Kind Regards
by A verified traveler
Posted 5 Nov 2019
Comment from Hotel Management
12 Nov 2019 by Valerie, Hotel Management
We are glad you enjoyed your stay, please come back very soon.
Kind Regards
by A verified traveler
Always a pleasant stay
Posted 4 Nov 2019 on HotelsLarge rooms; super cozy beds
Comment from Hotel Management
12 Nov 2019 by Guest Relations Team, Hotel Management
Dear Andrew,
Thank you for your recent comments.
We are delighted to learn you enjoyed the comfort of our rooms and great Marriott bedding.
We hope to welcome you back very soon.
Kind Regards
by A verified traveler from Boynton Beach, Florida
Posted 28 Oct 2019
The property is within walking distance to Supermarket, Post, and some restaurants. It is within a 15 minute ride to other tourist attractions, Louve, Galleries Lafayette, etc. Beds are comfortable and rooms are clean.
The staff at the hotel makes it exceptional. The airline lost my luggage for two days and members of the concierge desk, namely Morgan, Adrien and Aizmee tracked the movement of my luggage, and kept me updated on its movement and eventual recovery. This was particularly useful since my stay was a short one. They were reassuring and helpful and the front desk staff was in general pleasant and accommodating.
I would recommend Paris Rive Gauche as a great hotel for both long and short-term stays and indeed I plan to revisit in the future. One small improvement that I would suggest however is to provide two bottles of water in the room on check in. It's a small gesture that goes a long way.
Comment from Hotel Management
12 Nov 2019 by Guest Relations Team, Hotel Management
Dear Heard
Thank you very much for taking the time to review our hotel on Expedia
It was an absolute joy to read your review about this property. We are so glad you had a great stay. Thank you so much for your comments regarding Morgan, Adrien and Alizée, it is always a pleasure to read such feedback.
I do hope we will have the opportunity of welcoming you back in the near future.
