Ratings based on 960 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
I found this hotel last minute to our family trip to Paris/London and we weren't disappointed. The location was perfect, close to the train station and pretty much a walk to major attractions and restaurants. It's a good hotel for the price, the room was good and clean, the staff was friendly and very helpful. We liked their breakfast with lots of options from cheeses to fruits and breads, yum. Only giving 4 stars b/c the area around the hotel is a bit dirt and very noisy. Also, one morning during breakfast we were giving a horrible table by the back door of the restaurant in a corner very noise and dirty with tons of box and old chairs pilled on top of each other(ugly).
Comment from Hotel Management
1 May 2024 by Fabrice Benier, Guest Relation Manager, Hotel Management
Dear Silvia,Thank you for taking the time to share your recent experience at the Novotel Paris les Halles.We regret that your stay wasn’t as perfect as we would have liked. Please rest assured that we have duly noted your comments which will help us improve our quality of service.Kind regards,Fabrice BenierGuest Relation Manager
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Gabryelle Paiva-Guest Relation, Hotel Management
Dear Issam,Thank you for taking the time to complete our questionnaire, we were happy to read that you enjoyed your stay with us.We look forward to having the pleasure of seeing you again shortly.Best Regards,Gabryelle PaivaGuest Relation
by A verified traveler
Posted 26 Apr 2024
The front desk “Lada “ checked us in and was professional . Kabiera was very welcoming and made sure we got all the answers for our questions . Our flight changed and when I asked to be in the same room . She was helpful . Anna the concierge was very informative . Elena checked us out and gave us a fond farewell . If I decided to come back , I would love to stay again in Novotel Paris Les Halles.
Comment from Hotel Management
28 Apr 2024 by Gabryelle Paiva-Guest Relation, Hotel Management
Dear Mr Issam,We are delighted to hear that your stay at Novotel Paris Les Halles was so enjoyable thanks to our team. We would love to welcome you back again on your next visit to Paris.Best Regards,Gabryelle Paiva- Guest Relation
by A verified traveler
Posted 22 Apr 2024
Everything was good. The only issue was they did not clean the toilet but it was ok
Comment from Hotel Management
23 Apr 2024 by Fabrice Benier, Guest relation manager, Hotel Management
Dear Laura,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.Please rest assured that we have duly noted your comments which will help us improve our quality of service.We look forward to hopefully seeing you again soon!Best wishes,
by A verified traveler
Posted 21 Apr 2024
We stayed here for our first trip to Paris and we have no complaints! The staff was friendly and helpful and allowed us to check in early which was greatly appreciated! We had three people in one room and we had just the right amount of space. The room was nicely furnished and cleaned while we were out. The hotel was also in a great location to access public transportation or walk to a lot of the major attractions most tourists want to see on their first trip to Paris. The hotel also had a luggage room that was accessible 24/7 and we were allowed to leave our bags there after we checked out. Check out was at 12:00, but we were staying in Paris for a few more hours. Being allowed to store our luggage gave us the freedom to view a few more things before we caught our train out of the city! I would recommend this hotel to any first time visitor or anyone who wants to be in a convenient location.
Comment from Hotel Management
22 Apr 2024 by Fabrice Benier, Guest Relation Manager, Hotel Management
Dear Kelly,Thank you for your feedback on your recent stay with us.It was a pleasure to read your comments and to know that you enjoyed your stay.We look forward to seeing you again and in the meanwhile wish you a very lovely day.Best wishes,Fabrice BenierGuest Relation Manager
by A verified traveler
Posted 21 Apr 2024
A very nice location
Comment from Hotel Management
22 Apr 2024 by Fabrice Benier, Guest Relation Manager, Hotel Management
Dear Stacey,Thank you for your feedback on your recent stay with us.It was a pleasure to read your comments and to know that you enjoyed your stay.We look forward to seeing you again and in the meanwhile wish you a very lovely day.Best wishes,Fabrice BenierGuest Relation Manager
by A verified traveler
Posted 20 Apr 2024
Great stuff, excellent location! Would stay again.
Comment from Hotel Management
22 Apr 2024 by Fabrice Benier, Guest Relation Manager, Hotel Management
Dear Inna,Thank you for your feedback on your recent stay with us.It was a pleasure to read your comments and to know that you enjoyed your stay.We look forward to seeing you again and in the meanwhile wish you a very lovely day.Best wishes,Fabrice BenierGuest Relation Manager
by A verified traveler
Posted 18 Apr 2024
Not as safe.
They wouldn’t put the heat high enough on three consecutive nights, whenever I asked about it I got a different story
Comment from Hotel Management
22 Apr 2024 by Fabrice Benier, Guest Relation Manager, Hotel Management
Dear Eran,Thank you for your feedback following your recent experience. Comfort and satisfaction of our guests are our main priorities and be assured that your feedback has been dully noted to avoid any similar issue in the future.Kind regards,
by A verified traveler
Posted 18 Apr 2024
Very clean and nice property to stay. Their breakfast is very good.
Comment from Hotel Management
22 Apr 2024 by Fabrice Benier, Guest Relation Manager, Hotel Management
Dear Ravi Teja,Thank you for your feedback on your recent stay with us.It was a pleasure to read your comments and to know that you enjoyed your stay.We look forward to seeing you again and in the meanwhile wish you a very lovely day.Best wishes,Fabrice BenierGuest Relation Manager
by A verified traveler
Posted 18 Apr 2024
Best in everything and will definitely be back!
Comment from Hotel Management
22 Apr 2024 by Fabrice Benier, Guest Relation Manager, Hotel Management
Dear Christine,Thank you for your feedback on your recent stay with us.It was a pleasure to read your comments and to know that you enjoyed your stay.We look forward to seeing you again and in the meanwhile wish you a very lovely day.Best wishes,Fabrice BenierGuest Relation Manager
