Ratings based on 475 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Feb 2024
The only issue I had was the Ac unit was not working in my room and that is a major issue
by A verified traveler
Be careful if you stay there
Posted 3 Nov 2023 on HotelsHotel itself was nice. Reception personnel was rude and they misguided us on the shuttle to the airport. I clearly asked if it went direct to airport or made stops and they said direct. But it stopped several times drop off was not at airport but at train station which was quite a walk to airport and this made us lose 30 minutes of valuable time.
by A verified traveler
Posted 1 Nov 2023
I expected free transfers to and from the airport. Then I received an email telling me it would cost 5 euros but with a warning that I may not be able to trust providing my credit card number. So I ended up spending $17 for an Uber to get to the hotel. Fortunately the receptionist st the hotel sold me a ticket for my morning transfer which was 7.88 Euros. Other guests said they experienced the same. The hotel was a bit worn, the hall carpets were not clean and the room did not have a refrigerator which I needed for my medication. After this I will deal directly with hotels so I know what is really offered. The receptionists st night and in the morning were very helpful and there were no bedbugs.
Comment from Hotel Management
7 Nov 2023 by Coline, in charge of quality, Hotel Management
Dear guest, thank you so much for your feedback about the Mercure Paris Roissy CDG.We are sorry that the stay did not live up to your expectations, however, I assure you the website is secure. In fact, there is no longer a mini-bar in the room, but the reception can keep your medicines.We hope to have the chance to welcome you another time in order to make you change your mind.Best regards,
by A verified traveler
Posted 25 Oct 2023 on Hotels
by A verified traveler
Posted 21 Oct 2023
Bed was gross had to change rooms
by A verified traveler
Posted 7 Oct 2023 on Hotels
Comment from Hotel Management
12 Oct 2023 by Coline, en charge de la qualité, Hotel Management
Cher client,Nous vous remercions d'avoir pris le temps de nous écrire suite à votre séjour. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bonne journée.
by A verified traveler
Posted 10 Aug 2023 on Travelocity
Excellent
by A verified traveler
Posted 18 Jul 2023
Comment from Hotel Management
20 Jul 2023 by Coline, in charge of quality,, Hotel Management
Dear Lamou, we are delighted to learn that you were satisfied with your experience at the Hotel Mercure Paris Roissy-Charles-de-Gaulle. We strive to make our customers feel comfortable and welcome and it's wonderful to know we've made that happen for you. We hope to see you soon. Thank you for your opinion.Regards,
by A verified traveler
Posted 11 Jul 2023
Last minute stay in Paris. Close to the airport, quiet, good food. Only issue was no iron in the room. I imagine I could’ve easily gotten one from reception.
by A verified traveler
Posted 25 Jun 2023 on Hotels
Hotel was fine for one night. No coffee available in the room. Bathroom was a little strange and worn. Kind of spends for what you get.
