Ratings based on 983 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Feb 2024
Very welcoming close to train station. Only downside was that the shops near shut at 9pm.
Comment from Hotel Management
22 Feb 2024 by Romain, Hotel Management
Cher Daniel,Merci beaucoup d'avoir pris le temps de partager votre expérience.Nous sommes heureux que vous ayez passé un agréable séjour et serions honoré de vous accueillir à nouveau prochainement.Bien à vous,Romain.
by A verified traveler
Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
3 Feb 2024 by Romain, Hotel Management
Dear Stephane,Thank you for taking the time to leave a review.We are sorry to hear your stay did not meet your expectations. We hope to welcome you again to provide you a better experience.Kind regards,Romain.
by A verified traveler
Posted 17 Dec 2023
The property was clean and all the staff was willing to assist my family
Comment from Hotel Management
7 Jan 2024 by Romain, Hotel Management
Dear Marvin,We are delighted that you appreciated the cleanliness of our property and the helpfulness of our staff. We hope to welcome you again soon at Mercure Paris Gare Montparnasse TGV.Best regards, Front desk team.
by A verified traveler
Posted 15 Dec 2023
Staff service…
It was difficult to use shower at first. I didn’t know how to turn it on.
After calling
Comment from Hotel Management
7 Jan 2024 by Romain, Hotel Management
Dear Madoka,We apologize for the inconvenience with the shower, but we are glad our team was able to assist you in resolving the issue. We hope you had an enjoyable stay otherwise.Best regards,Front desk team.
by A verified traveler from Montreal
Posted 9 Dec 2023
Location around Montparnasse is great, easy access to the subway, hotel itself is ok, nothing special, room was clean, but very small
Comment from Hotel Management
7 Jan 2024 by Romain, Hotel Management
Dear Thomas,Thank you for sharing your feedback. We are glad you enjoyed our location and the cleanliness of our room. Your comments are valuable to us.Best regards, Front desk team.
by A verified traveler
Posted 9 Nov 2023
some of the Staff was Amazing while other’s Attitude isn’t Friendly
Comment from Hotel Management
12 Nov 2023 by chakib, Hotel Management
Dear guest ,Thank you for your comment .Front Desk
by A verified traveler
Posted 7 Nov 2023
Lots of improvements has been made to the hotel since my last stay a year ago.
Comment from Hotel Management
12 Nov 2023 by chakib, Hotel Management
dear guest , Thank you for your comment .Front Desk
by A verified traveler
Posted 17 Oct 2023
Construction going on right at the door and in surrounding areas. Makes taxi pickup and drop-off cry inconvenient. Needs updating inside. Broken tiles in bathroom. Twice my key was disactivated which i didn't learn until i tried and had to go down to reception and wait to be assisted. Doesn't seem like an issue until you have a child that was already eager to use the restroom. Under staffed. Bar closed at odd hours. Often no one who spoke English, Spanish or Portuguese for room service. Carpets are stained but beds were made &fresh towels stocked daily. Some staff great. Some staff terrible. Concierge very welcoming, inviting, and helpful in using metro. Patio restaurant supervisor very rude and aggressive. After checkout, the nice receptionist invited us to sit in the patio to wait for our cab since the lobby was busy. The Indian man from the restaurant told us to leave if we didn't order something. Funny thing is that no one asked for an order. I suggested giving me a menu so i COULD order. I actually wanted some drinks- juice, coffee, water. He was displeased but obliged. Upon arrival of our cab, we pickup up our remaining drinks but were informed we couldn't take them in the glass bottles. I paid 16 euros for3 drinks. 2 were on their original glass bottles and because of this, was denied taking them. I wasn't offered a cup to take away... nothing but an almost offended, bewildered, and annoyed look from the server. Poor way to end our stay. For price, you'd expect more.
by A verified traveler from Pebble Beach
Posted 15 Oct 2023
The view room had great amenities, the lobby was nice and the staff was accommodating. The breakfast was a little crowded.
Comment from Hotel Management
31 Oct 2023 by Pauline, Hotel Management
Dear MadamThank you for your comment.We are delighted that you enjoyed your stay in our hotel and with our team. The reception
by A verified traveler
Posted 14 Oct 2023 on Hotels
Comment from Hotel Management
31 Oct 2023 by PAULINE, Hotel Management
Dear Sir or MadamThank you for your comment.The reception
