Ratings based on 357 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Makom Pereire, Hotel Management
Dear Azaria,Merci pour votre note élevée !Au plaisir de vous accueillir de nouveau !Cordialement,
by A verified traveler
Posted 9 Jun 2024
Listing of what I didn't like about this place;
- The pillows were awful.
- There was no mirror inside the room, only one in the bathroom which was high up so you couldn't see your outfit.
- The shower room had a see through door, and the shower room layout wasn't well done, with the shower for some reason next to the door which caused the water to sometimes flood into the room.
- There was a connecting door to another room to which had no sound proofing at all, could here everything from the person in the room next to us, such as blowing their nose.
- They use QR codes for the door, which is quite annoying considering if you run out of battery on your phone you won't be able to enter. The QR code initially didn't work.
- Had a strange smell, perhaps they just use a lot of cleaning products to combat the water leakage.
Some of the good points about this hotel
- The bed itself was comfy
- The area was nice with good bakerys nearby, and with the metro only a few minutes walk away.
- Staff were very friendly and helpful.
Overall the stay here was okay, but wouldn't book to stay here again.
Comment from Hotel Management
11 Jun 2024 by Makom Pereire, Hotel Management
Dear James,Thank you for sharing your detailed feedback about your stay at our aparthotel. We are sorry to hear that certain aspects did not meet your expectations. Please know that we take your comments very seriously. The use of QR codes for the doors, while convenient for some, is intended to offer more autonomy and modern technology to our guests; however, we acknowledge the drawbacks in case of a low phone battery. Lastly, we will investigate the mentioned odor to ensure a pleasant environment for all our guests. We are nevertheless pleased to hear that you found the bed comfortable, enjoyed our location, and appreciated our staff. We hope you will give us another chance to provide you with a better experience in the future.Sincerely,
by A verified traveler
Posted 7 Jun 2024
Was a pleasant stay
Comment from Hotel Management
7 Jun 2024 by Makom Pereire, Hotel Management
Dear Anjila,Merci beaucoup pour votre commentaire ! Nous sommes ravis d'apprendre que votre séjour chez nous a été agréable. Votre satisfaction est notre plus grande récompense. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement,
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 24 May 2024
A lovely little space to stay and the workers we came across were all very accommodating. tea, coffee and kettle were provided as well as lots of towels which were all replaced mid stay. A very convenient location as we just walked into the centre of paris everyday and were even closer to the arc de triomphe. Also very close to the metro which made travel to and from the airport very easy. Close to a supermarket and also very safe as you had personalised qr codes to scan into rooms and a pin code to access the building. A lovely place to stay I would reccommend
Comment from Hotel Management
26 May 2024 by Makom Pereire, Hotel Management
Dear Sophie,Thank you for your kind review. We are delighted you enjoyed your stay and found our team accommodating. It's great to know you appreciated our convenient location and security measures. Your recommendation means a lot to us.We hope to have the pleasure of welcoming you back on your next visit to Paris.Sincerely,
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
26 May 2024 by Makom Pereire, Hotel Management
Dear Nolan, Thank you for your 4-star review. We’re glad you enjoyed your stay. We look forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 11 May 2024
Room was so clean, there’s no front desk but thats ok because they have a rlly good system going on. Only complain is that the walls are a little thin and my AC wasn’t working. Thankfully I didn’t need it to much cause I had 2 huge windows that gave good air flow.
Comment from Hotel Management
11 May 2024 by East Paris Suite, Hotel Management
Dear Stephanie Michelle, We are delighted that you enjoyed your stay with us. Your comments on the cleanliness of the room and our system without reception are greatly appreciated. We apologize for the inconvenience caused by the thin walls. About the A/C we have not yet activated the cool mode. Your comfort is our top priority, and we take note of your comments to rectify these issues and improve our service. We are grateful for your feedback, which helps us to constantly improve. We look forward to welcoming you again.Best regards,
by A verified traveler from Seagrave
Posted 9 May 2024
The property was clean. Decor is somewhat dated but functional. Had issues with receiving check-in information due to third party booking filtering messages. This was awkwardly resolved. Suggest you contact the hotel prior to your arrival to avoid these issues.
Comment from Hotel Management
11 May 2024 by East Paris Suite , Hotel Management
Dear Gordon, Thank you very much for your detailed and constructive comment on your experience in our establishment. We are delighted to hear that you found the property clean and appreciated the functionality of our decor. We are sorry to hear that you encountered difficulties with receiving check-in information due to third-party booking filter messages. We apologize for any inconvenience this may have caused. We are easily contactable so do not hesitate. We look forward to welcoming you back to our establishment in the future.Regards,
by A verified traveler from Seagrave
Posted 4 May 2024
The property is conveniently located near the subway, multiple restaurants and other shops. Had problems communicating with them for getting the room code. Problem with booking company they should work out. Overall a good experience.
Comment from Hotel Management
7 May 2024 by East Paris Suite, Hotel Management
Dear Gordon, Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed our privileged location and proximity to amenities such as the metro, restaurants and stores.We are sorry to hear that you encountered difficulties obtaining your room code and that communication with our team was not as smooth as expected. We will be taking steps to improve this process and ensure that our guests can easily access their rooms without any problems in the future.Thank you for your understanding and valuable feedback. We look forward to welcoming you back on your next visit to the region, and will do our best to provide you with an even more enjoyable experience.Best regards,
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
17 May 2024 by Makom Pereire , Hotel Management
Chère Monica, Merci d'avoir pris le temps de partager votre avis sur notre établissement. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes et que votre expérience n'a pas été entièrement satisfaisante.Afin d'améliorer nos services et de répondre au mieux aux besoins de nos clients, nous aimerions en savoir plus sur les points spécifiques qui ont contribué à votre note de 2/5. Votre feedback est précieux pour nous et nous aidera à identifier les domaines nécessitant des améliorations.Bien à vous,
