Ratings based on 971 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Stayed here for one night with my husband and it was wonderful! Very clean rooms and bathroom, the water temperature and pressure were great! The bed was comfortable and clean, super close to the train station, we would definitely stay again!
Comment from Hotel Management
30 Apr 2024 by Saroja AUGU, Adjoint de Direction, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It brings us immense pleasure to know that you appreciated the pristine condition of our rooms and facilities. Ensuring a comfortable stay with optimal water temperature and pressure is a priority for us, and your comments affirm our dedication to this detail.The comfort of our beds is paramount in providing a restful night's sleep, and we're thrilled that we could contribute to your well-being during your stay. Furthermore, we're glad that our strategic location near the train station added convenience to your travel plans.Your commendation on the hotel's condition and our service is a testament to the team's hard work, and we're overjoyed to have met your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Saroja AUGU, Adjoint de Direction
by A verified traveler from Chesterfield
Posted 11 Apr 2024
Very good security, modern clean hotel, quiet rooms. Room was smaller than expected but size was stated on booking site. Little floor space for 2small bags.
Comment from Hotel Management
14 Apr 2024 by Saroja AUGU, Adjoint de Direction, Hotel Management
Dear Madam,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you were satisfied with our hotel's security measures and found the premises to be modern and clean.We understand that the room size did not fully meet your expectations, and we appreciate your candid feedback on this aspect. Our hotel aims to offer a variety of room sizes, as outlined on our booking site, to cater to the diverse needs of our guests. Your positive remarks on the quietness of the rooms, the level of cleanliness, the condition of the hotel, the service provided, and the room amenities truly encourage us to continue maintaining our high standards.We hope to see you again.Best regards,Saroja AUGU, Adjoint de Direction
by A verified traveler from DOREEN
Posted 9 Apr 2024
Lovely property just needs wardrobe and small fridge in rooms otherwise great.
Comment from Hotel Management
11 Apr 2024 by Saroja AUGU, Adjoint de Direction, Hotel Management
Dear Madam,We would like to thank you for taking the time to leave this review about your recent visit.It is heartening to hear that you found our property lovely and were pleased with the cleanliness, condition of the hotel, and the service provided. Our team takes great pride in maintaining high standards for our guests' experiences.We note your comments regarding the absence of a wardrobe and a small fridge in the rooms( note that iwe have Fridge in all the rooms except Cosy single and Cosy double we don't have so next time take another room. Club . While we do not currently offer these amenities, we continuously strive to improve our guests' stay and will consider your suggestions for future enhancements.Thank you for acknowledging our efforts in providing a clean and comfortable environment, as well as attentive service. We believe these elements are crucial for an enjoyable stay.We look forward to welcoming you again. Best wishes,Saroja AUGU, Adjoint de Direction
by A verified traveler
Posted 2 Apr 2024
Great location and easy access to everything.
Comment from Hotel Management
11 Apr 2024 by Saroja AUGU, Adjoint de Direction, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back. Kind regards,Saroja AUGU, Adjoint de Direction
by A verified traveler
Posted 28 Mar 2024
The hotel was very nice. The room was small but there were three of us and we did not spend that much time in the room. It is located on a busy road so there is street noise all night but we are used to that so it did not bother us too much. The front desk staff were super nice and helpful. The metro stop Gare du Nord and Gare du L'est were both within walking distance, maybe 5 min. There is a very nice bakery next door as well as Aldi's across the street and plenty of restaurants and bars. We would definitely stay here again.
Comment from Hotel Management
4 Apr 2024 by Saroja AUGU, Adjoint de Direction, Hotel Management
Dear Ms. Michelle,We thank you for taking the time to provide us with your feedback.We are delighted to hear that you appreciated our central location, which indeed offers convenient access to the Gare du Nord and Gare de l'Est, as well as local amenities such as the bakery, Aldi, and various dining options that contribute to a comfortable and enjoyable stay.While the room size was noted as small, we are pleased that it served as a suitable base for your time spent exploring Paris. Our aim is always to provide a cozy and efficient space for our guests. We also take pride in the cleanliness and overall condition of our hotel, and it is gratifying to know that these aspects met your expectations.Regarding the street noise, we understand that this can be a concern for some guests. We are glad that it did not significantly impact your experience, and we are proud that our soundproofing efforts ensured a restful environment for you.Lastly, your kind words about our staff are truly appreciated. Our team strives to offer warm and helpful service around the clock to ensure our guests feel welcome and supported during their stay.We hope to welcome you back. Best wishes,Saroja AUGU, Adjoint de Direction
by A verified traveler
Posted 20 Mar 2024
Although the room was a little bit small, it was suitable for my stay of 3 nights. It was very clean and tidy. The staff were generous, friendly and nice.
Comment from Hotel Management
21 Mar 2024 by Saroja AUGU, Adjoint de Direction, Hotel Management
Dear Madam,Thank you for taking the time to leave a review of your recent stay.We're delighted to hear that you found your room to be clean and tidy, reflecting our commitment to excellence in daily housekeeping. It's also wonderful to know that our staff made a positive impression with their generosity and friendliness. While we note your comment about room size, we're glad it met your needs for your stay, and we're proud to offer a variety of room sizes to accommodate different preferences.We look forward to welcoming you back on a future visit.Kind regards,Saroja AUGU, Adjoint de Direction
by A verified traveler
Posted 19 Mar 2024
The bathroom had transparent doors and offered no privacy at all.
Comment from Hotel Management
20 Mar 2024 by Saroja AUGU, Adjoint de Direction, Hotel Management
Dear Guest, Thank you for taking the time to comment on your stay at our hotel.We're truly sorry to hear about your experience with the bathroom door design. While we ensure every room is soundproof to provide privacy, we acknowledge that the bathroom door transparency may not be to everyone's preference. Please rest assured that we value your feedback.We look forward to seeing you again.Kind regards,Saroja AUGU, Adjoint de Direction
by A verified traveler from Mississauga
Posted 19 Mar 2024
Staff didn’t listen to instructions and keys failed every 6h
Comment from Hotel Management
20 Mar 2024 by Saroja AUGU, Adjoint de Direction, Hotel Management
Dear Madam,Thank you for taking the time to share your review.We're glad to hear that you appreciated the amenities provided in our rooms, such as the flat-screen TV, free Wifi, and coffee maker, aimed to offer comfort and convenience during your stay. It concerns us deeply to learn about the issues you experienced with the room keys and that our service did not meet your expectations. Our team ore here to ensure all guests receive attentive and efficient service, and we regret that we fell short in this instance. We're committed to maintaining a high standard of cleanliness and hotel condition, and your feedback is invaluable in helping us to continually improve our guest experience.We hope we can provide you with an improved stay in the future. Kind regards,Saroja AUGU, Adjoint de Direction
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Saroja AUGU, Adjoint de Direction, Hotel Management
Chère Madame,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous compter de nouveau parmi nos hôtes,Saroja AUGU, Adjoint de Direction
by A verified traveler
Posted 13 Mar 2024
Carpets were so full of allergens we were sniffly anytime we were in our room. It cleared up whenever we left the hotel. Rooms are a decent size (for Paris) and we liked the beds. Breakfast was excellent. The hotel is close to two Gares so it’s easy to take public transportation. Overall would have been great if it hadn’t been for the allergies.
Comment from Hotel Management
17 Mar 2024 by Saroja AUGU, Adjoint de Direction, Hotel Management
Dear Madam,Thank you for taking the time to leave a review of your recent stay.We're delighted to hear that you found our beds comfortable and our breakfast to your liking, and it's great to know our proximity to public transportation made your stay more convenient. We apologize for any discomfort caused by allergens in your room. Our daily housekeeping is committed to maintaining a clean environment, and all our rooms are soundproofed to ensure a peaceful stay. We take note of your concerns and are always looking for ways to enhance our guest experience.We look forward to welcoming you back in the future.Best wishes,Saroja AUGU, Adjoint de Direction
