Ratings based on 970 Verified Reviews

3.4 out of 5
73% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 6 Mar 2024
Area is safe at night. Restaurants are open and lots of activity on the streets late into the evening. Room was very clean. The beds aren’t the greatest and the bathroom had a slight sewer smell. Over I’d go back to this hotel.
Comment from Hotel Management
7 Mar 2024 by BHUGEL IDRISS - Chef de réception, Hotel Management
Hello dear guest,Thank you for taking on your time time to share your comment following your stay in our establishment. Your satisfaction is our priority, that's why we take the time to thank you.It was a pleasure to welcome you in our establishment. I will be happy to share your feelings with the hotel team.We hope to see you again on thoses conditions.Have a great day. Sincerely, BHUGEL Idriss – Front Office Manager
4 out of 5
by A verified traveler

Posted 5 Mar 2024
Hotel was clean and welcoming and at a reasonable price. we had booked the breakfast which was plentyful. The only addition we would have liked was hot drink facilities in our room.
Comment from Hotel Management
6 Mar 2024 by BHUGEL IDRISS - Chef de réception, Hotel Management
Hello dear guest,Thank you for taking on your time time to share your comment following your stay in our establishment. Your satisfaction is our priority, that's why we take the time to thank you.It was a pleasure to welcome you in our establishment. I will be happy to share your feelings with the hotel team.We hope to see you again on thoses conditions.Have a great day. Sincerely, BHUGEL Idriss – Front Office Manager
1 out of 5
by A verified traveler from New canaan

Posted 3 Jan 2024
The location for the property is bad, it is very difficult for pickup and drop off. One would expect basic amenities like shampoo and/or conditioner, coffee machine but that is not possible. Front desk was always busy and had to ask for stuff repeatedly.
Comment from Hotel Management
16 Feb 2024 by BHUGEL IDRISS - Chef de réception, Hotel Management
Hello dear customer,Thank you for taking on your time time to share your comment following your stay in our establishment. Your satisfaction is our priority, that's why we take the time to thank you.I can only present you my apologies by wishing to see you again in our hotel with better comfort. We do have shampoo and AC in our rooms but the AC systems was switch OFF on January because of the cold weather. We hope to see you again on better conditions. Have a great day. Sincerely, BHUGEL Idriss – Front Office Manager
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Nov 2023
1 out of 5
by A verified traveler

Posted 14 Nov 2023 on Hotels
Very very disappointed with the hotel and customer service. Right from the check in to breakfast buffet to check out, the hotel has been really awful. Rude, and inconsiderate people work here
Comment from Hotel Management
16 Nov 2023 by BHUGEL IDRISS - Chef de réception, Hotel Management
Hello dear customer,Thank you for taking on your time time to share your comment following your stay in our establishment. Your satisfaction is our priority, that's why we take the time to thank you.I can only present you my apologies by wishing to see you again in our hotel with better comfort. We hope to see you again on better conditions. Have a great day. Sincerely, BHUGEL Idriss – Front Office Manager
5 out of 5
by A verified traveler

Posted 5 Nov 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by BHUGEL IDRISS - Chef de réception, Hotel Management
Bonjour cher client, Nous vous remercions d'avoir pris le temps de partager votre commentaire suite à votre séjour dans notre établissement. Votre satisfaction est notre priorité c'est pour cela que nous prenons le temps de vous remercier. Ce fût un plaisir de vous accueillir dans notre établissement. Je me ferai une joie de partager votre ressenti avec l'équipe de l'hôtel. Au plaisir de vous revoir dans d'aussi bonnes conditions. Je vous souhaite une excellente journée. Cordialement, BHUGEL Idriss – Chef de réception
1 out of 5
by A verified traveler

shamble treatment

Posted 15 Oct 2023 on Hotels
was early one hour and i was told check in should be at 1 pm but if i want ti early i have to pay 30 euros i came back at 1:20 pm and i was told the room wasn't Ready i was made to wait 30 mins to get my room
Comment from Hotel Management
23 Oct 2023 by BHUGEL IDRISS - Chef de réception, Hotel Management
Hello dear customer,Thank you for taking on your time time to share your comment following your stay in our establishment. Your satisfaction is our priority, that's why we take the time to thank you.I can only present you my apologies by wishing to see you again in our hotel with better comfort. We hope to see you again on better conditions. Have a great day. Sincerely, BHUGEL Idriss – Front Office Manager
5 out of 5
by A verified traveler

Posted 13 Oct 2023
Nice and neat
Comment from Hotel Management
23 Oct 2023 by BHUGEL IDRISS - Chef de réception, Hotel Management
Bonjour cher client, Nous vous remercions d'avoir pris le temps de partager votre commentaire suite à votre séjour dans notre établissement. Votre satisfaction est notre priorité c'est pour cela que nous prenons le temps de vous remercier. Ce fût un plaisir de vous accueillir dans notre établissement. Je me ferai une joie de partager votre ressenti avec l'équipe de l'hôtel. Au plaisir de vous revoir dans d'aussi bonnes conditions. Je vous souhaite une excellente journée. Cordialement, BHUGEL Idriss – Chef de réception
1 out of 5
by A verified traveler

unhappy

Posted 13 Oct 2023 on Hotels
Very very small and very very old rooms. old carpets in hallway, slow lift, no nefficoent checkin and checkout.
Comment from Hotel Management
23 Oct 2023 by BHUGEL IDRISS - Chef de réception, Hotel Management
Hello dear customer,Thank you for taking on your time time to share your comment following your stay in our establishment. Your satisfaction is our priority, that's why we take the time to thank you.I can only present you my apologies by wishing to see you again in our hotel with better comfort. We hope to see you again on better conditions. Have a great day. Sincerely, BHUGEL Idriss – Front Office Manager
3 out of 5
by A verified traveler

Low review.

Posted 11 Oct 2023 on Hotels
1st room was disgusting. We requested another room and the lady at the front desk was very nice. Next room the shower was disgusting, Mold everywhere. I don’t recommend this property.
Comment from Hotel Management
29 Oct 2023 by BHUGEL IDRISS - Chef de réception, Hotel Management
Hello dear customer,Thank you for taking on your time time to share your comment following your stay in our establishment. Your satisfaction is our priority, that's why we take the time to thank you.I can only present you my apologies by wishing to see you again in our hotel with better comfort. We hope to see you again on better conditions. Have a great day. Sincerely, BHUGEL Idriss – Front Office Manager
Back to Hotel Details Showing Reviews 1 - 10 of 970 Next