Ratings based on 538 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 7 Apr 2024
Excellent service
Comment from Hotel Management
8 Apr 2024 by Chris , Hotel Management
Dear guest,Thank you very much for choosing to stay at the Lancaster, for your 5 stars rating, and kind words.We all look for to the pleasure of welcoming you back to the Lancaster. Yours respectfully. ChrisChristophe LAJOINIEGuest Care & Front of House ManagerHOTEL LANCASTER
by A verified traveler
Posted 2 Apr 2024
This is one of the best hotels in Paris. I would only say they could improve the breakfast. Spa is spectacular.
Comment from Hotel Management
2 Apr 2024 by Chris , Hotel Management
Dear guest, Thank you very much for having taken the time to leave your comments following your recent stay with us.It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us. I am however very concerned by your remark regarding the breakfast.. We are sorry and we do apologize for the inconvenience. Please rest assured that we will try to improve... On a more positive note, your enthusiasm for our hotel and Spa is very much appreciated. We all look forward to welcoming you again in a not too distant future.Yours respectfully.Christophe LAJOINIEGuest Care & Front of House ManagerHOTEL LANCASTER
by A verified traveler
Posted 9 Mar 2024
Close to everything
Comment from Hotel Management
10 Mar 2024 by Chris , Hotel Management
Dear guest, Thank you very much for your post following your recent stay with us at the Hotel Lancaster.It was indeed a pleasure to read that you were overall satisfied with our location and enjoyed your stay with us. We all look forward to welcoming you again in a not too distant future. Christophe LajoinieGuest Care & Front of House ManagerHotel Lancaster
by A verified traveler
Posted 24 Feb 2024
Everything is perfect👍
Comment from Hotel Management
1 Mar 2024 by Chris , Hotel Management
Dear guest, we are so glad to read this kind comment. Thank you very much for having taken the time to leave your comment following your recent stay with us. We hope to welcoming you very soon. Yours faithfully. Christophe LajoinieGuest Care & Front of House Manager
by A verified traveler
Posted 18 Feb 2024
Great location walking to all the shopping!! - more like 4 star hotel ( also random but worst bedding/sheets I’ve ever experienced in a hotel.)
Comment from Hotel Management
19 Feb 2024 by Chris , Hotel Management
Dear guest,Thank you for your 4/5 rating and for having taken the time to leave your comments following your recent stay with us.It was indeed a pleasure to read that you were overall satisfied with our services and enjoyed your stay with us. I am however very concerned by your remark regarding the bedding/sheets. I am sorry and I do apologize for the inconvenience. Feel free to contact me at your convenience to precise your feeling and if there was something wrong in our process.On a more positive note, your enthusiasm for our location is much appreciated.We all look forward to welcoming you again in a not too distant future.Yours respectfully. Christophe LajoinieGuest Care & Front of House ManagerHOTEL LANCASTER
by A verified traveler
Posted 10 Feb 2024
Comment from Hotel Management
23 Mar 2024 by Chris , Hotel Management
Dear guest, Thank you for choosing to stay at the Lancaster and Thanks a million for your 5 / 5 rating. We all look forward for the pleasure to welcoming you back to the Lancaster in the near future. Yours respectfullly Christophe LAJOINIEGuest Care & Front of House Manager
by A verified traveler from Santiago
Posted 3 Feb 2024
Me gustaba mucho antes que lo remodelaran
Comment from Hotel Management
4 Feb 2024 by Chris , Hotel Management
Dear guest, Thank you very much for your 5/5 rating. We all look forward to welcoming you back in the near future. Yours respectfully Christophe LAJOINIEGuest Care & Front of House Manager
by A verified traveler
Posted 29 Nov 2023
The Hotel was experience from start to finish was a first class experience.
The hotel had parking and an amazing bar that was opened until midnight. The staff was stellar and the hotel and the suite was an elegant atmosphere with a comfortable feeling. I didn't want to leave. Excellent experience. The location right off champs Elysee was an added bonus. We walked and enjoyed sights.
Comment from Hotel Management
1 Dec 2023 by Chris , Hotel Management
Dear guest, Thank you very much for your very kind feed back.All the staff is flattered having a review with so many compliments and it encourages us to continue to give a personalized service to all our visitors. We all hope to see you soon at the Lancaster for a new experience!Kind regards, Christophe LajoinieGuest Care & Front of House Manager
by A verified traveler
Posted 27 Nov 2023
Great stay
Comment from Hotel Management
2 Dec 2023 by Chris , Hotel Management
Dear guest, Thank you for your kind feed back.We all remain at your service for a new stay in Paris. Yours respectfully Christophe LAJOINIEGuest Care & Front of House Manager
by A verified traveler
Posted 28 Oct 2023
The hotel was beautiful and very well appointed. The staff was amazing. I can't wait to visit again!
Comment from Hotel Management
28 Oct 2023 by Chris , Hotel Management
Dear guest, Thanks a lot for your kind comments and 5/5 quotation.We remain at your disposal for a future stay hopefully in the near future.Warmest regards. Christophe LAJOINIE Guest Care & Front of House Manager
