Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Adrian, Erwin, Orzo member of the staff made me feel welcomed and at home. Hyatt is lucky to have them. Moreover, this location is walkable to everything fabulous.
by A verified traveler
Posted 28 Apr 2024
This property used to be a Parisian landmark until it got “Hyattized”. I have stayed in this hotel many times in the last 15-20 years and I am sorry to see its frank decay in service.
The recent remodeling - if anything - made the hotel lose its charm. Only one elevator was working during my visit.
Staff members in reception have no interest or emphaty towards guests. I had to extend my stay and booked a new room, which meant I had to check out and check in again: the only thing I asked was to have the new room ready by 3pm in order to take a business call and they just did not care. Gave them notice 2 days before and the only response they would give - to a current guest- was “check out at 11, check in at 4.” No interest whatsoever in attending to a reasonable request with ample notice. Will DEFINITELY not come back.
by A verified traveler
Posted 26 Apr 2024
Loved this hotel. Would stay again in a heartbeat. Thanks!
by A verified traveler
Posted 20 Apr 2024
Great location
Comment from Hotel Management
23 Apr 2024 by Gautier PY - General Manager, Hotel Management
Dear Abdelali,Thank you for your positive review!We're delighted to hear that you enjoyed our hotel's location. We take pride in offering a convenient and central setting for our guests to explore the city.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back soon.Best regards,Gautier PYGeneral ManagerHôtel du Louvre
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
26 Mar 2024 by Emilien BERTA COCHET Executive Assistant, Hotel Management
Dear Wes,Thank you for choosing Hôtel du Louvre for your stay in Paris. We're delighted to know that you had a wonderful experience during your time with us.Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. If there's anything specific that you particularly enjoyed or if you have any feedback to share, please don't hesitate to reach out. Your feedback helps us continuously improve and enhance the experience for our guests.We look forward to the opportunity of welcoming you back to Hôtel du Louvre for another outstanding stay in the future.Best regards,Emilien BERTA COCHETExecutive AssistantHôtel du Louvre
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Emilien BERTA COCHET Executive Assistant, Hotel Management
Dear Mrs. White,Greetings from Paris!Thank you for your glowing feedback. It was a honor to have you among us, and we are pleased to see that you have enjoyed your stay.Please be assured that your review will be shared with the team.Should you require any help for a future reservation, do not hesistate to call us directly. We would be thrilled to help you out.Thank you again for being our guest.We look forward to welcoming you again in the City of Lights!Best regards,Emilien BERTA COCHETExecutive AssistantHôtel du Louvre
by A verified traveler from Ellicott City
Posted 21 Feb 2024
The property was beautiful !!!
Comment from Hotel Management
22 Feb 2024 by Emilien BERTA COCHET Executive Assistant, Hotel Management
Dear Nicole,Thank you for choosing the Hôtel du Louvre for your stay. What a wonderful review!We were more than happy to welcome you for your trip.It is very rewarding for us as we constantly strive to provide an amazing and unique experience.Our team wakes up every morning with one goal: make all of our guests special and happy. We are thrilled to know that your experience at Hôtel du Louvre exceeded your expectations.Feedback like yours motivates us to continue providing exceptional service.We hope to see you soon. In the meantime, have a safe trip.Best regards,Emilien BERTA COCHETExecutive AssistantHôtel du Louvre
by A verified traveler
Posted 8 Jan 2024
Excellent attentions
Comment from Hotel Management
16 Jan 2024 by Emilien Berta Cochet Executive Assistant , Hotel Management
Dear Yutzil, Greetings from Paris! What a wonderful review of your recent stay at the Hôtel du Louvre! It is a pleasure to read your kind words about your stay at our hotel, as we pride ourselves on making our guests' stay a memorable one. Please be assured that your comments have been shared with the entire hotel team. It is a great reward for us as we all constantly strive to provide each of our guests with an outstanding experience in every facility. Please do not hesitate to provide us with more details about your experience if you wish. It will be a pleasure to welcome you back to the Hôtel du Louvre during your future stays in Paris. Best regards, Emilien Berta Cochet Executive Assistant
by A verified traveler
Posted 4 Jan 2024
Very helpful staff, they went out of their way to help with any issues or questions.
Comment from Hotel Management
16 Jan 2024 by Emilien BERTA COCHET Executive Assistant, Hotel Management
Dear Mr. Harout,Thank you so much for taking the time to share your positive feedback with us. We are thrilled to hear that you had a great experience at our hotel and that our staff went out of their way to assist with any issues or questions.Providing excellent customer service is our top priority, and it's always rewarding to know that our efforts have made a positive impact on our guests. Your kind words will be shared with our team.We truly appreciate your comment. If there's anything else we can do to enhance your future stays or if you have any further feedback, please don't hesitate to let us know.We look forward to welcoming you back to our hotel in the future.Best regards,Emilien BERTA COCHETExecutive Assistant
by A verified traveler
Posted 3 Jan 2024
Offered a delicious breakfast, very friendly staff
Comment from Hotel Management
16 Jan 2024 by Emilien BERTA COCHET Executive Assistant, Hotel Management
Certainly! Here are a few suggestions to enhance your response:Dear Michelle,Thank you for choosing Hôtel du Louvre for your stay. What a pleasure it was to welcome you among us!We are delighted to hear that you enjoyed our breakfast, particularly the service provided by our staff. Your positive feedback is truly rewarding for us, as we continuously strive to create unique and memorable experiences for each of our guests.Your insights are valuable to us, and we appreciate your feedback. We look forward to the opportunity of welcoming you back soon. Until then, I wish you safe and pleasant travels!Best regards,Emilien BERTA COCHETExecutive Assistant
