Ratings based on 513 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Would recommend this hotel, we had an enjoyable stay
by A verified traveler from Phoenix
Posted 6 Apr 2024
Great place to stay
Comment from Hotel Management
9 Apr 2024 by Mohamed, Hotel Management
Dear Mario,I hope this letter finds you well. Allow me to begin by sincerely thanking you for choosing our hotel for your recent stay. Your satisfaction is our greatest reward, and it brings us immense joy to learn that your experience with us met or even exceeded your expectations.Your positive feedback is a source of motivation and pride for our entire team. We work tirelessly to provide our guests with exceptional service, and knowing that we succeeded in making your stay so enjoyable fills us with satisfaction.We are delighted that you enjoyed not only our facilities but also our warm and attentive staff. We always strive to create a welcoming atmosphere where our guests feel at home, and your kind words validate our efforts.Please feel free to share your experiences with your loved ones and to visit us again on your next trip. We would be thrilled to welcome you back and to offer you an equally memorable, if not better, experience.Once again, thank you very much for choosing our hotel. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the near future.Best regards,
by A verified traveler
Posted 5 Apr 2024
Nice staff, very accommodating. Good location close to the metro and Eiffel Tower.
Comment from Hotel Management
9 Apr 2024 by Mohamed, Hotel Management
Dear Emmett,I hope this letter finds you well. Allow me to begin by sincerely thanking you for choosing our hotel for your recent stay. Your satisfaction is our greatest reward, and it brings us immense joy to learn that your experience with us met or even exceeded your expectations.Your positive feedback is a source of motivation and pride for our entire team. We work tirelessly to provide our guests with exceptional service, and knowing that we succeeded in making your stay so enjoyable fills us with satisfaction.We are delighted that you enjoyed not only our facilities but also our warm and attentive staff. We always strive to create a welcoming atmosphere where our guests feel at home, and your kind words validate our efforts.Please feel free to share your experiences with your loved ones and to visit us again on your next trip. We would be thrilled to welcome you back and to offer you an equally memorable, if not better, experience.Once again, thank you very much for choosing our hotel. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the near future.Best regards,
by A verified traveler from Chula Vista
Posted 26 Mar 2024
Says 4 people can stay but only 3 to a room they made me pay for additional night
Comment from Hotel Management
9 Apr 2024 by Mohamed, Hotel Management
Dear Janette,Thank you for reaching out to us regarding the billing issue you experienced during your recent stay. We sincerely apologize for any inconvenience this may have caused.We understand your concern regarding the billing for the fourth person. Please be assured that the safety and comfort of our guests are our top priorities. Due to safety regulations and the capacity of our rooms, we are only able to accommodate up to three people per room. We regret any misunderstanding that may have occurred regarding this policy.In the meantime, we would like to extend our apologies once again for any frustration or inconvenience you experienced. If there is anything else we can assist you with or if you have any further questions, please do not hesitate to contact us.Thank you for bringing this matter to our attention, and we appreciate your understanding.Best regards,
by A verified traveler from Miami
Posted 25 Mar 2024
You get a lot for your money here. Good walkable location, clean and modern at great price. Special deference for the security person in the early morning. He is super gentle, got me a taxi and a coffee. I will definitely be back
Comment from Hotel Management
9 Apr 2024 by Mohamed, Hotel Management
Dear Enrique,I hope this letter finds you well. Allow me to begin by sincerely thanking you for choosing our hotel for your recent stay. Your satisfaction is our greatest reward, and it brings us immense joy to learn that your experience with us met or even exceeded your expectations.Your positive feedback is a source of motivation and pride for our entire team. We work tirelessly to provide our guests with exceptional service, and knowing that we succeeded in making your stay so enjoyable fills us with satisfaction.We are delighted that you enjoyed not only our facilities but also our warm and attentive staff. We always strive to create a welcoming atmosphere where our guests feel at home, and your kind words validate our efforts.Please feel free to share your experiences with your loved ones and to visit us again on your next trip. We would be thrilled to welcome you back and to offer you an equally memorable, if not better, experience.Once again, thank you very much for choosing our hotel. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the near future.Best regards,
by A verified traveler
Posted 25 Mar 2024
Great hotel with amazing location. Many transportation options around and walking distance from the Eiffel tower. Clean and quiet rooms and small but sufficient breakfast
Comment from Hotel Management
9 Apr 2024 by Mohamed, Hotel Management
Dear Stefan,I hope this letter finds you well. Allow me to begin by sincerely thanking you for choosing our hotel for your recent stay. Your satisfaction is our greatest reward, and it brings us immense joy to learn that your experience with us met or even exceeded your expectations.Your positive feedback is a source of motivation and pride for our entire team. We work tirelessly to provide our guests with exceptional service, and knowing that we succeeded in making your stay so enjoyable fills us with satisfaction.We are delighted that you enjoyed not only our facilities but also our warm and attentive staff. We always strive to create a welcoming atmosphere where our guests feel at home, and your kind words validate our efforts.Please feel free to share your experiences with your loved ones and to visit us again on your next trip. We would be thrilled to welcome you back and to offer you an equally memorable, if not better, experience.Once again, thank you very much for choosing our hotel. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the near future.Best regards,
by A verified traveler
Posted 19 Mar 2024
Very quiet clean property
Comment from Hotel Management
9 Apr 2024 by Mohamed, Hotel Management
Cher Walid,J'espère que cette lettre vous trouve bien. Permettez-moi de commencer en vous remerciant sincèrement d'avoir choisi notre hôtel pour votre récent séjour. Votre satisfaction est notre plus grande récompense, et c'est avec une immense joie que nous avons appris que votre expérience parmi nous a été à la hauteur de vos attentes, voire même les a dépassées.Votre retour positif est une source de motivation et de fierté pour toute notre équipe. Nous travaillons sans relâche pour offrir à nos clients un service exceptionnel, et savoir que nous avons réussi à rendre votre séjour aussi agréable nous remplit de satisfaction.Nous sommes ravis que vous ayez apprécié non seulement nos installations, mais également notre personnel chaleureux et attentionné. Nous nous efforçons toujours de créer une atmosphère accueillante où nos clients se sentent chez eux, et vos aimables paroles sont une validation de nos efforts.N'hésitez pas à partager vos expériences avec vos proches et à revenir nous rendre visite lors de votre prochain voyage. Nous serions enchantés de vous accueillir à nouveau et de vous offrir une expérience tout aussi mémorable, voire meilleure.Encore une fois, merci infiniment d'avoir choisi notre hôtel. Votre satisfaction est notre priorité absolue, et nous espérons avoir l'occasion de vous servir à nouveau dans un avenir proche.Cordialement,
by A verified traveler from Fremont
Posted 7 Mar 2024
It would be more helpful if more of the staff spoke English. Aside from 1 or 2 front desk receptionists, it was a challenge to ask any ?’s and request things such as extra towels, coffee, etc.
Comment from Hotel Management
9 Apr 2024 by Mohamed, Hotel Management
Dear Bonnie Leslie,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced due to our staff's proficiency in English.We understand the importance of effective communication, especially in a multicultural environment like ours. We want to assure you that our reception and breakfast staff are proficient in multiple languages, including English. However, it's possible that we may engage external service providers for certain tasks, such as housekeeping, who may not have the same level of English proficiency.Please rest assured that we take your feedback seriously and will take steps to address this issue. We will reinforce language training for all our staff members and explore ways to ensure seamless communication across all services.Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding. Should you have any further concerns or require assistance during your stay, please do not hesitate to contact us.Warm regards,
by A verified traveler
Posted 5 Mar 2024
Really nice hotel, very central
Comment from Hotel Management
9 Apr 2024 by Mohamed, Hotel Management
Dear Emily,I hope this letter finds you well. Allow me to begin by sincerely thanking you for choosing our hotel for your recent stay. Your satisfaction is our greatest reward, and it brings us immense joy to learn that your experience with us met or even exceeded your expectations.Your positive feedback is a source of motivation and pride for our entire team. We work tirelessly to provide our guests with exceptional service and knowing that we succeeded in making your stay so enjoyable fills us with satisfaction.We are delighted that you enjoyed not only our facilities but also our warm and attentive staff. We always strive to create a welcoming atmosphere where our guests feel at home, and your kind words validate our efforts.Please feel free to share your experiences with your loved ones and to visit us again on your next trip. We would be thrilled to welcome you back and to offer you an equally memorable, if not better, experience.Once again, thank you very much for choosing our hotel. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the near future.Best regards,
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
9 Apr 2024 by Mohamed, Hotel Management
Dear Lixdalia,I hope this letter finds you well. Allow me to begin by sincerely thanking you for choosing our hotel for your recent stay. Your satisfaction is our greatest reward, and it brings us immense joy to learn that your experience with us met or even exceeded your expectations.Your positive feedback is a source of motivation and pride for our entire team. We work tirelessly to provide our guests with exceptional service and knowing that we succeeded in making your stay so enjoyable fills us with satisfaction.We are delighted that you enjoyed not only our facilities but also our warm and attentive staff. We always strive to create a welcoming atmosphere where our guests feel at home, and your kind words validate our efforts.Please feel free to share your experiences with your loved ones and to visit us again on your next trip. We would be thrilled to welcome you back and to offer you an equally memorable, if not better, experience.Once again, thank you very much for choosing our hotel. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the near future.Best regards,
