Ratings based on 516 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 31 May 2024
It was great and I would go back
Comment from Hotel Management
31 May 2024 by Romain / Front Office Manager, Hotel Management
Dear Jeremy,Thank you for taking the time to share your recent experience in our property. We are pleased to read that you appreciated your stay with us.Awaiting the pleasure to welcoming you back in the very near future for another great stay !Kind regards,
by A verified traveler
Posted 30 May 2024
very old furnitures
Comment from Hotel Management
30 May 2024 by Romain / Front Office Manager , Hotel Management
Dear Marwan,Thank you for taking the time to share your experience after your recent stay. Your feedback is very precious to us and enables the entire team to continuously strive for improvements. I am very sorry about the disappointing aspects during your stay. One of our strengths is to regularly undertake some refurbishment in our Luxury Appartements. We have recently added a new category called Suite Premier with a totally new and modern Style and we will hopefully continue our Apartment renovation in the future.We truly hope to have a new opportunity to welcoming you and convince you otherwise.Kind regards,
by A verified traveler
Posted 23 May 2024
I liked it because it was very convenient for many things we did around the city. However, it’s at the same time inconvenient to book a hotel on Champs Elysses; there was a super chaotic and heavy parade of people all day. It was difficult at times, to find your way to the hotel.
My husband and I were not pleased with the way low ranking personnel treated us about assigning us a room that I hadn’t booked.
I was told that not because I booked a certain room, I was going to get it. They used their own invented jargon to confuse me, and make me believe that this person was right, and I just had to accept the room because that was their policy.
I told her that I was going to get in touch with Expedia, and I also needed to talk to the manager; that was the time when things turned out for the better for us. I was assigned the right room, also got a letter with an apology from the manager.
I wasted a day fighting for the right to stay in the room I had payed for.
SORRY FOR SAYING IT BUT IT CERTAINLY WAS NOT A POSITIVE EXPERIENCE FOR MY HUSBAND AND ME.
Comment from Hotel Management
27 May 2024 by Romain / Front Office Manager, Hotel Management
Dear Mariaclara,Please accept my apologies for the disappointing aspects of your stay. Your experience on your visit is not what we wish for our guests as we are always looking for ways to better our service and offerings.I am sorry you were confused with the room category you had booked.All of our staff is able to help our guests to find a solution when your accommodation is not exactly as you expected. We have many room categories and even Suites in the same rom category can be very different depending on which part of the Residence they are located.I am pleased we were able to eventually help you with your accommodation.I am also pleased to learn that you were able to enjoy Paris thanks to our very unique and central location. I truly hope we will have a new opportunity to welcome you back and convince you otherwise. At this occasion, please book direct with us in order to help you with the most adequate accommodation you may need.With my renewed apologies,Kind regards,
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
4 Jun 2024 by Romain / Front Office Manager, Hotel Management
Dear Divine,Thank you for taking the time to share your recent experience in our property and for your fantastic rating. We are so pleased that you enjoyed your stay with us.Awaiting the pleasure to welcoming you back in the very near future.Kind regards,
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
16 May 2024 by Louise Petrakis, Hotel Management
Dear Berlina,Thank you so much for taking the time to leave such a wonderful score and review on Expedia! We are delighted to read that you had a positive experience during your stay with us. Your kind words and high rating mean a lot to our team, and they motivate us to continue providing excellent service to all our guests.We look forward to welcoming you back on your next visit!Warm regards,Louise PetrakisOperations Manager
by A verified traveler
Posted 10 May 2024
Disappointing overall, a nice property that seems run down
Comment from Hotel Management
10 May 2024 by Louise Petrakis, Hotel Management
Dear Alexander,I'm sorry to learn that your experience at our property fell short of your expectations. We take pride in maintaining a high standard for our facilities, and it's disheartening to hear that you found our property to be run down. Your feedback is invaluable, and we will certainly address any areas that need improvement to ensure a more enjoyable experience for our guests. We appreciate your honesty and hope that you might consider giving us another chance to provide you with a more satisfying stay in the future.Sincerely Yours,Louise PetrakisOperations Manager
by A verified traveler
Posted 1 May 2024
I disliked the fact that our 3 keys were cancelled after a few hours of getting them. We stayed 2 days and had to constantly go to the front desk to have them cleared. We felt as if we were treated like thieves.
Comment from Hotel Management
10 May 2024 by Louise Petrakis, Hotel Management
Dear Mariaclara,Thank you for sharing your recent experience at Fraser Suites Le Claridge.I'm truly sorry to hear about your experience with the keys during your stay. Rest assured, your feedback is invaluable for us to improve our services and prevent similar inconveniences in the future. We strive to provide a comfortable and welcoming environment for all our guests, and I apologize if we fell short of your expectations in this regard. We would appreciate the opportunity to ensure a smoother experience should you choose to stay with us again.Sincerely Yours,Louise PetrakisOperations Manager
by A verified traveler
Posted 29 Apr 2024
right on the popular Champs-Élysées and that says a lot. Beautiful experience, would stay again
Comment from Hotel Management
30 Apr 2024 by Romain / Front Office Manager, Hotel Management
Dear Franklin,Thank you very much for your fantastic feedback about your recent stay in our property. We are pleased to read that you appreciated your stay with us and that you enjoyed our unique location.Awaiting the pleasure to welcoming you back in the very near future.Kind regards,
by A verified traveler
Posted 27 Apr 2024
Great experience
Comment from Hotel Management
30 Apr 2024 by Romain / Front Office Manager, Hotel Management
Dear Ailadys,First of all, we would like to thank you for taking the time to share your recent experience in our property on Expedia. We are pleased to read that you had a great experience during your stay with us.We look forward welcoming you again very soon for another great stay.Kind regards,
by A verified traveler from Scarsdale
Posted 26 Apr 2024
Everything from the location, size, cleanliness, staff attention/courtesy were excellent/world-class. It was absolutely incredible!
Comment from Hotel Management
30 Apr 2024 by Romain / Front Office Manager, Hotel Management
Dear Vera,Thank you for taking the time to share your recent experience in our property. We are pleased to read that you appreciated so much your stay with us whether it was for our unique location, our comfortable and clean Suites or our friendly and helpful staff. It is amazing for us to read that your stay was amazing. This is our best reward !Awaiting the pleasure to welcoming you back in the very near future.Kind regards,
