Ratings based on 973 Verified Reviews

3.7 out of 5
76% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
16 Nov 2023 by Emilie, Hotel Management
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.
3 out of 5
by A verified traveler

Posted 2 Jun 2023 on Hotels
Comment from Hotel Management
12 Jun 2023 by Emilie, Hotel Management
Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, nos salutations distinguées.
2 out of 5
by A verified traveler

Awful room and awful staff.

Posted 1 May 2023 on Hotels
Poor service. We checked in at 10.30 pm and I asked what time the bar was open until and was told it was closed, they were still serving! In the morning, housekeeping entered the room at 9.00 am and we were still sleeping. I informed reception but they did not speak English, eventually someone came who spoke English and said it was my fault as I didn’t put the do not disturb sign in the door. They were not interested at all.
Comment from Hotel Management
15 May 2023 by Emilie, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely
3 out of 5
by A verified traveler

Posted 27 Apr 2023 on Hotels
Comment from Hotel Management
9 May 2023 by EMILIE, Hotel Management
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguées.
5 out of 5
by A verified traveler

Posted 22 Dec 2022 on Hotels
Great staff
Comment from Hotel Management
26 Dec 2022 by Emilie, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
5 out of 5
by A verified traveler

Posted 29 Oct 2022 on Hotels
Comment from Hotel Management
2 Nov 2022 by Emilie, Hotel Management
Madame, Monsieur,Nous vous remercions pour la note que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Emilie
2 out of 5
by A verified traveler

Will not recommend but may be ok for Disneyland

Posted 18 Oct 2022 on Hotels
At check in they struggled to find our booking. Not sure if this was hotels.com issue or their issue. No apology was given for the hassle at checkin considering it was already 10:30 pm. The room is quite small for the price. The bed was big enough though and the bathroom was good size. The bed linen was not washed properly with lots of stains on the duvet cover which put us off. The breakfast had very limited choice and no hit food. Although on the third day we did get some scrambled eggs we didn’t have those on the first 2 days. The staff didn’t seem friendly or courteous- may be they are not used to families staying there. Seems to be more of a corporate stay hotel. The hotel is close to the station but seems to be nothing around it much. The appearance of the hotel is also not that good.
Comment from Hotel Management
21 Oct 2022 by Emilie, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We are used to welcome corporate guests and also families. At 5 minuts walking from the hotel, there is a big commercial center with restaurants, cinemas, shops...We hope to welcome you back to our hotel very soon!Sincerely,
2 out of 5
by A verified traveler

Posted 3 Sep 2022 on Hotels
When checking in he made me pay city tax but had to ask for recipt
Comment from Hotel Management
6 Sep 2022 by Emilie, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
5 out of 5
by A verified traveler

Posted 28 Jul 2022
Everything was fine at hotel.
Comment from Hotel Management
1 Aug 2022 by Emilie, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely
5 out of 5
by A verified traveler

Posted 6 Jul 2022 on Hotels
Comment from Hotel Management
19 Jul 2022 by Emilie, Hotel Management
Monsieur, Nous vous remercions pour la note que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.
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