Ratings based on 179 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
I want to express my appreciation for the reception staff at front entrance--particularly for Karren who is the chief of reception-----she went well beyond my husband and my expectations in greatly assisting a retrieval of a bag I accidentally left on the Metro (the bag had my camera and other personal items in it)---she spoke clearly in English and was able to give the information needed to help us get the bag--which was miraculously found. She is was kind supportive and truly helpful --during this crisis and throughout our stay. Also, Emille a student intern working at reception---really tried to help us as well--with a computer at the hotel. Our room and bed were very clean and wonderful and the atmosphere in the hotel very classy. It was a great value for the money--and the Metro was very conveniently located---an easy ride into the center of Paris. We would recommend this property to friends and family .
Comment from Hotel Management
6 Jun 2024 by Johnny HURCHON, Hotel Management
Dear Angela,Thank you for your wonderful feedback. We are delighted to hear about your positive experience with our reception staff, especially Karren and Emille. It's heartening to know that Karren's assistance and clear communication in English helped you retrieve your bag with valuable items. We are also pleased that you found our hotel clean, comfortable, and conveniently located.Your kind words are much appreciated, and we will ensure to pass on your compliments to Karren and Emille. We look forward to welcoming you back and are glad you would recommend us to your friends and family.Best regards,Johnny HURCHONAssistant Manager, Hôtel M-Treize Paris Asnières
by A verified traveler
Posted 1 Jun 2024
The room was a bit small. We had two medium size suitcases and we had to move some furniture to the washroom to be able to open them.
Comment from Hotel Management
5 Jun 2024 by Johnny HURCHON, Hotel Management
Dear Fernando,Thank you for taking the time to share your feedback. We appreciate your kind words about our hotel, but we regret to hear that the room size did not meet your expectations.We understand that space can be an issue when traveling with luggage, and we apologize for any inconvenience this may have caused. Your comments are important to us, and we will take them into consideration as we continue to improve our facilities and services.We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.Best regards,Johnny HURCHONAssistant Manager, Hôtel M-Treize Paris Asnières
by A verified traveler
Posted 27 Mar 2024
We had a great time staying here and it was super easy to find. It was not as closed to the center of Paris as we thought, but with the metro station so close to the hotel it was very easy to move around.
The staff was polite and friendly and helped us find what we needed. The place is amazing!
Comment from Hotel Management
29 Mar 2024 by Anthony BRETOUT - General Manager, Hotel Management
Dear Laura,We sincerely thank you for taking the time to share your experience with us. We are delighted to learn that you had an excellent stay with us and found our establishment easy to locate. We understand that the location may sometimes seem a bit distant from the center of Paris, but we are pleased that the proximity of the metro station made your travels easier.It is extremely rewarding to read your kind words about our staff. We always strive to provide courteous and friendly service, and we are happy that this was reflected in your experience.We hope to have the pleasure of welcoming you back again on your next visit to Paris.Best regards,
by A verified traveler
Posted 11 Mar 2024
The hotel is great. My negative review is for this platform. How do you ask me to review when i didn't even check in?
Comment from Hotel Management
12 Mar 2024 by Johnny HURCHON, Hotel Management
Dear Oludele,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the review request. Your feedback is valuable, and we will ensure that our review process is more accurate in the future.If you have any further concerns or questions, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you in the future.Best regards,Johnny HURCHONAssistant Manager, Hôtel M-Treize Paris Asnières
by A verified traveler
Posted 5 Mar 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by Johnny HURCHON, Hotel Management
Cher Mehmet Fatih, Merci beaucoup pour votre commentaire, celui-ci est très apprécié par l'établissement, nous espérons vous revoir prochainement. Nous vous souhaitons une agréable journée.Cordialement, Johnny HURCHONDirecteur Adjoint, Hôtel M-Treize Paris Asnières
by A verified traveler
Posted 25 Feb 2024
Nice
Comment from Hotel Management
27 Feb 2024 by Johnny HURCHON, Hotel Management
Cher Oludele,Merci beaucoup pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. N'hésitez pas à revenir nous rendre visite si vous êtes de passage à Paris.Cordialement,Johnny HURCHONDirecteur Adjoint, Hôtel M-Treize Paris Asnières
by A verified traveler
Posted 1 Feb 2024
Spotlessly clean, relatively new, helpful staff, very close to metro stop. Food was excellent
Comment from Hotel Management
7 Feb 2024 by Johnny HURCHON, Hotel Management
Dear Stephen,Thank you for taking the time to share your feedback. We are thrilled to hear that you found our hotel spotlessly clean, relatively new, and our staff helpful. It's wonderful to know that our proximity to the metro stop was convenient for you.We are delighted that you enjoyed the excellent food during your stay. Your satisfaction is our priority, and we are glad that we could meet your expectations.We look forward to welcoming you back on your next visit.Best Regards,Johnny HURCHONAssistant Manager, Hôtel M-Treize Paris Asnières
by A verified traveler
Posted 22 Jan 2024
Love it.
Comment from Hotel Management
7 Feb 2024 by Johnny HURCHON, Hotel Management
Dear Innocent,We're thrilled to hear that you loved your stay with us! If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Looking forward to welcoming you back soon!Best Regards,Johnny HURCHONAssistant Manager, Hôtel M-Treize Paris Asnières
by A verified traveler from Sunrise
Posted 2 Jan 2024
Comment from Hotel Management
8 Feb 2024 by Anthony BRETOUT - General Manager, Hotel Management
Chère Maggie, Cher client, Un immense merci pour votre évaluation parfaite de 5/5 ! Nous sommes ravis que votre séjour parmi nous ait été si agréable. Au plaisir de vous accueillir à nouveau bientôt !
by A verified traveler
Posted 28 Nov 2023
Really close to metro station which made it easy to get to Paris city center. Friendly staff and clean room.
Comment from Hotel Management
25 Dec 2023 by Johnny HURCHON, Hotel Management
Dear Juan,Thank you for taking the time to share your positive feedback. We're delighted to hear that our hotel's proximity to the metro station and the cleanliness of the room contributed to your positive experience. Our staff is committed to providing excellent service, and we're pleased to know that you found them friendly. We look forward to welcoming you back on your next visit to Paris.Best regards,Johnny HURCHONDeputy Manager, Hôtel M-Treize Paris Asnières
