Ratings based on 835 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Close to train station.
by A verified traveler
Posted 2 Jun 2024
Second time to this hotel, perfect location, safe area, everything within walking distance.
Comment from Hotel Management
4 Jun 2024 by Guillaume HIQUET. Assistant manager, Hotel Management
Thank you so much for your kind message.Hope to welcome you back soon.Best regards.
by A verified traveler
Posted 21 May 2024
Great location and a reasonable price. Staff very friendly and helpful.
Comment from Hotel Management
22 May 2024 by Guillaume HIQUET. Assistant manager, Hotel Management
Thank you so much David for your kind message.Hope to welcome you back soon.Best regards.
by A verified traveler
Posted 12 May 2024
Staff were helpful. Felt very safe in that neighbourhood and easy to walk or catch Metro or train to major attractions.
Comment from Hotel Management
13 May 2024 by Guillaume HIQUET. Assistant manager, Hotel Management
Thank you so much for your kind message.It was a pleasure to welcome youHope to see you soon.Best regards.
by A verified traveler
Posted 8 May 2024
Very close to gare saint-lazare, breakfast had a wide variety, however in a noisy location, and rooms got hot very quickly
Comment from Hotel Management
8 May 2024 by Guillaume HIQUET. Assistant manager, Hotel Management
Thank you for your message.Best regards.
by A verified traveler
Posted 26 Apr 2024
The hotel is basic as opposed to boutique.
The breakfast was overpriced so after trying it we ate out.
It’s nothing special and if all you require is basic accommodation it’s fine.
Comment from Hotel Management
29 Apr 2024 by Guillaume HIQUET. Assistant manager, Hotel Management
Thank you for your message.Our breakfast is optional and 14. All our products are bio and from local agriculture or fair trade.We are not a boutique hotel. Our hotel has been built in 1780 and in this building lived the musician Ravel (the famous Bolero)Best regards.
by A verified traveler
Posted 2 Apr 2024
This is my second stay at ATN hotel and it is in a brilliant location for getting around Paris. I have only a couple of gripes with the hotel itself, not the staff. My room the bathtub had “stains” marks that would not come off which was a bit disappointing. The radiator in the bathroom was also broken and the bottom dial was falling off.
However staff are fantastic and helpful, no issues whatsoever. Area around the hotel is ok, it’s 5min walk to st lazare station and you can get around by foot easily enough.
Comment from Hotel Management
5 Apr 2024 by Guillaume HIQUET. Assistant manager, Hotel Management
Thank you for your message.It was a pleasure to see you again till next time.Best regards.
by A verified traveler
Posted 12 Mar 2024
Their customer service is the worst that I have ever seen in any industry with Expedia being a close second.
Comment from Hotel Management
12 Mar 2024 by Guillaume HIQUET. Assistant manager, Hotel Management
Hello,I don't know what is your problem.You booked a non refundable booking. You decided to check out 2 days before your departure. Do we are responsible of that ? you choose a non refundable rate and you are complaining.You have to think before the validation of a booking.Best regards.
by A verified traveler
Unwanted wake up call
Posted 9 Mar 2024 on HotelsThe staff barging into our room at 1am without knocking and startling us awake was what prompted me to review at all. That leads me to say the bathroom ceiling is covered in mold and the wall by the toilet is covered in feces splatters. At least the beds are comfy
Comment from Hotel Management
9 Mar 2024 by Guillaume HIQUET. Assistant manager, Hotel Management
and of course there is also bed bugs and cockroaches.So why did you stay in our hotel ? if it was a nightmare.
by A verified traveler
Posted 2 Dec 2023
The checkin was ok but there was little flexibility to check in earlier and the manager was very upset about me asking for it. I understand he cannot do it - just tell me nicely !
Comment from Hotel Management
5 Dec 2023 by Guillaume HIQUET. Assistant manager, Hotel Management
Chere Madame,ce n'est pas la 1ere fois que vous venez à l'atn, vous connaissez donc les heures de check in et de check out. C'est moi qui vous ai reçu et je n'ai pas été agressif avec vous. De plus vous avez fait votre check in avant l'heure et c'est moi qui vous en ai informé.Cordialement.
