Ratings based on 29 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
The view to rooms was very bad...just an open terrace which is inaccessible
Comment from Hotel Management
23 May 2024 by General Manager , Hotel Management
Dear Goretti, We sincerely appreciate your feedback related to your recent stay with us. Your comments offer us an opportunity to reflect on our service standards. We understand that the room view didn't meet your expectations, however, we assure you that our room descriptions provide clear details about room views so that guests can select accommodations that best meet their needs. The open terrace attached to some of our rooms, while inaccessible, is purposely designed to conserve the historic architecture of our property. We highly recommend that you communicate your preferences to our front desk team during your next visit. Also, feel free to explore our wide range of rooms offering different views before booking. Your satisfaction remains our priority and we look forward to providing you with a more pleasant experience on your next stay. Thanks & Regards Ranjeet Nagare General Manager
by A verified traveler
Posted 28 Jan 2024
Reasonably priced.
Comment from Hotel Management
13 Feb 2024 by General Manager, Hotel Management
Dear HOMI, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
3 Jan 2024 by General Manager, Hotel Management
Dear AMAR, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
13 Feb 2024 by General Manager, Hotel Management
Dear Kumar, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
9 Mar 2024 by General Manager, Hotel Management
We're delighted to hear that you found our hotel to not only be a beacon of luxury in Vapi but also an affordable option. Your identification of our property as the standout hotel in the area is a great compliment. We continuously strive to maintain high standards of service and quality, ensuring we remain the preferred choice for visitors to the region. Should you have any suggestions on how we might further enhance our guest experience, please don't hesitate to share. We're eager to welcome you back for another stay that meets and exceeds your expectations. Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Mobile :-91 9726073904 ranjeet.nagare@fortunehotels.in
by A verified traveler
Posted 15 Aug 2023
The toiletries could have been better. Everything else was pretty good.
Comment from Hotel Management
13 Feb 2024 by General Manager, Hotel Management
Dear Shashank, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in
by A verified traveler
Nothing great and no electricity
Posted 15 May 2023 on HotelsNo electricity for a hour and a half in the morning
Comment from Hotel Management
8 Jul 2023 by Sabyasachi Chatterjee, Hotel Management
Dear Mr.SumeetOn behalf of the management of Fortune Park Galaxy , Vapi, I would like to thank you for staying with us.At Fortune Park Galaxy , Vapi we strive to ensure that every guest is provided with the best possible service and attention.It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Sabyasachi ChatterjeeGeneral Manager
by A verified traveler
Posted 24 Apr 2023
Great location, clean and very modern
Comment from Hotel Management
13 Feb 2024 by General Manager, Hotel Management
Dear Narendra, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in
by A verified traveler
overall Comfortable Stay
Posted 1 Jan 2023 on HotelsOverall comfortable stay with good breakfast buffet spread. Restaurant attendant - Rajendra took special care of my daughter needs.
Comment from Hotel Management
27 Jan 2023 by Sabyasachi Chatterjee, Hotel Management
Dear Mr Mukul,It was a pleasure having you stay with us at Fortune Park Galaxy , Vapi.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sabyasachi ChatterjeeGeneral Manager
by A verified traveler
Posted 27 Dec 2022 on Hotels
Comment from Hotel Management
27 Jan 2023 by Sabyasachi Chatterjee, Hotel Management
Dear Sir,It was a pleasure having you stay with us at Fortune Park Galaxy , Vapi.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sabyasachi Chatterjee General Manag
