Ratings based on 29 Verified Reviews

4.1 out of 5
70% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Oct 2020
3 out of 5
by A verified traveler

So-So

Posted 11 Oct 2020 on Hotels
Not much really going on in this area. The hotel needs help. The food was pretty decent. Filipe, the hotel manager was so helpful. The hotel was unable to accept cards as payment so that was a bit of a hassle. Had to find an ATM. Not that big of a deal
4 out of 5
by A verified traveler

Posted 17 Mar 2020
No more. Pleasant aera. Good staff. Small swiming pool.
5 out of 5
by A verified traveler

Posted 22 Nov 2019
Comment from Hotel Management
24 Nov 2019 by Andrea, Hotel Management
gracias por su estadía en nuestro hotel, siempre apreciamos comentario positivo y negativo por poder crecer aprender y mejorarnos. espero pronto tenerla aquí de nuevo.
2 out of 5
by A verified traveler

Posted 11 Nov 2019
The good: the terrace on the 5th floor had a beautiful view. It was empty. It seems that only me and my family stayed there and maybe another two couple. The staff especially the girls were super sweet and attentive. The other staff was ok. The bad: the room needs to be updated. The TV is placed to the side and its so small. No seats or tablea.or.minifridge or anything!!! Only the beds! The light went off a few times and had to walk to the third floor because the elevator was not working. The main manager Andrea he tried to be very polite but to me he needs to learn how to delegate responsibility. He pretends kindness but i see a micromanager. I really didnt like his gestures as they were fake. My sister saw him yell at the women staff which is crazy because they were there from 8 to God knows when. Everyone seemed afraid of Andrea. At the end we paid and Andrea ran after us saying there was a mistake and we needes to pay more. Which was correct but he was talking like a crazy person like trying to prove he wasn't lying but no one said that. I just needed to get to my phone and see the original reservation to confirm what he had in his computer. For one he should have ensure of that when we first paid! Secondly he started saying that that is what happens when you leave other people to check you out when HE WAS ALSO THERE CHECKING US OUT AND YET BLAMED THE WORKER!! I was trying to get to my internet and I couldn't because the hotel wifi was weak!
Comment from Hotel Management
21 Nov 2019 by andrea, Hotel Management
Buenos días señora, aprecio su comentario, pero tenemos que ser realista y sincero, yo vine hasta su carro en forma educada y gentil y diciéndole che había un error en el cobro del hotel. Le enseñe en la pagina de expedia la diferencia de cobro solo por educación y corteza profesional, nada mas ,se llama servicio e cortesía al cliente e le abrí mi pagina intrnet proprio porque su teléfono tenia problema de conection.........esta se llama educación. Nadie tenia temor o algo Como usted describe, solo fue error humano nel cobrarle y justamente me encargue que se resolvía de forma educada normal como siempre es mi estilo, como usted puede notar en los varios comentario de todas la pagina donde hotel aparece. Pero si se ha sentido incomoda, siempre le pediremos disculpa asi nos educaron, y siempre daremos lo mejor servicio a nuestro cliente, siempre escribiremos la verdad como estas , porque decir la cosa como esta siempre al final premia.
5 out of 5
by A verified traveler

Posted 14 Aug 2019
Comment from Hotel Management
21 Aug 2019 by Andrea, Hotel Management
gracias por su comentario!!! esperamos pronto en South Beach Hotel.
5 out of 5
by A verified traveler

Posted 11 Aug 2019
Very hospitable!! Friendly staff, great food in the facility. We had a great time
Comment from Hotel Management
13 Aug 2019 by Andrea, Hotel Management
gracias por su comentario, siempre placer y un estimulo mas , saber que nuestro esfuerzo porque su estadía sea linda tuvieron su agradecimiento. un estimulo mas por seguir así y mejorarnos.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 31 Jul 2019
5 out of 5
by A verified traveler

Posted 21 Jul 2019
Comment from Hotel Management
21 Jul 2019 by andrea, Hotel Management
trankns from south beach hotel
3 out of 5
by A verified traveler

Posted 3 Jul 2019 on Hotels
Comment from Hotel Management
3 Jul 2019 by ANDREA, Hotel Management
thanks for your review ANDREA
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