Ratings based on 1,537 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Didn’t really care for the golf cart system. Very nice place but won’t go back. Not walkable
Comment from Hotel Management
8 Jun 2024 by Orlando Morales, Hotel Management
Dear Tracy,We sincerely apologize that your stay did not meet your expectations. Your feedback is extremely important to us, and we assure you that it will be taken into serious consideration to improve our services. We are committed to ensuring our guests' satisfaction and hope to have the opportunity to better serve you in the future.Warm regards,
by A verified traveler
Posted 7 Jun 2024
by A verified traveler from norwalk
Posted 5 Jun 2024
I’ve stayed here 4 times in less than a year. Our fifth time was at Pacifica but we still visited sunset for their wonderful dining options and sports bar. Will be coming back over and over again!
Comment from Hotel Management
5 Jun 2024 by Orlando Morales, Hotel Management
Dear Jasmin,Thank you for your positive feedback. We are thrilled to hear that your experience exceeded your expectations. We eagerly look forward to serving you again and continuing to surpass the high standard we have set. Your satisfaction is our greatest motivation.Kind regards,
by A verified traveler
Posted 5 Jun 2024
The hospitality, views, and customer service
Comment from Hotel Management
5 Jun 2024 by Orlando Morales, Hotel Management
Dear Ingrid,Thank you for your positive feedback. We are thrilled to hear that your experience exceeded your expectations. We eagerly look forward to serving you again and continuing to surpass the high standard we have set. Your satisfaction is our greatest motivation.Warm regards,
by A verified traveler
Posted 4 Jun 2024
The junior suite rooms were adequate. The water did not get hot and the water pressure was mediocre. The people were very pleasant and helpful. The food was average at best and the extra charged theme night food was disappointing although the entertainment was cute.
Comment from Hotel Management
5 Jun 2024 by Orlando Morales, Hotel Management
Dear Phu,Thank you for your feedback. We greatly appreciate the time you took to share your thoughts with us. Your input is invaluable, and we are committed to using it as a focal point for our improvement. Looking ahead, we hope to have the opportunity to shift your perspective and exceed your expectations.Warm regards,
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Orlando Morales, Hotel Management
Dear Jordan,We're thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. It's always rewarding to know that our guests have had a memorable experience. We look forward to welcoming you back soon.Warm regards,
by A verified traveler from San Antonio
Posted 4 Jun 2024
Clean, friendly staff
Comment from Hotel Management
5 Jun 2024 by Orlando Morales, Hotel Management
Dear Tanya,Thank you for your feedback. We greatly appreciate the time you took to share your thoughts with us. Your input is invaluable, and we are committed to using it as a focal point for our improvement. Looking ahead, we hope to have the opportunity to shift your perspective and exceed your expectations.Warm regards,
by A verified traveler
Posted 4 Jun 2024
thank you
Comment from Hotel Management
5 Jun 2024 by Orlando Morales, Hotel Management
Dear Alex,Thank you for your positive feedback. We are thrilled to hear that your experience exceeded your expectations. We eagerly look forward to serving you again and continuing to surpass the high standard we have set. Your satisfaction is our greatest motivation.Warm regards,
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Orlando Morales, Hotel Management
Dear Monica,We would like to express our sincerest gratitude for your visit to our hotel and for taking the time to share your feedback. It is with regret that we learn your experience did not live up to your expectations. We are committed to excellence and would welcome any further details you could provide about your stay. This will greatly assist us in implementing necessary improvements. We hope to have the chance to welcome you back in the future and provide a stay that not only meets but exceeds your expectations.Warm regards.Warm regards,
by A verified traveler
Posted 2 Jun 2024
The property is VERY outdated. The ceilings are falling apart. We had a leak in our bathroom ceiling. The kitchen is tiny and just very old.
The very frustrating part is the poor dining service. At every thing restaurant, we sat for 30 minutes before anyone came to even pour water. Then waiting for food is another 30 minutes. It was surprising because the resort was not busy. But none of the staff really cared to give great service.
The beach is nice, but it is roped off so you can’t get close to the water. It’s very quiet which can be nice.
Pools were nice. The last day there was a bloody pad in the pool. The pool staff came and didn’t know what to do. They asked my 6 year old son to grab the pad out!!!!!!!! Unbelievable! My son said no and my husband ended up helping them by grabbing it with his toe, dipping his foot in. It was just so ridiculous and unprofessional how it was handled.
Over I rate 2 stars. I would not come back. I especially don’t recommend with kids considering how SLOW the service is.
Comment from Hotel Management
2 Jun 2024 by Orlando Morales, Hotel Management
Dear Janice, We are truly sorry that your experience did not reflect the high standard we strive to maintain. Please know that your feedback has been heard and is being acted upon with the utmost seriousness. We are dedicated to improving and hope to demonstrate our commitment to excellence should you choose to visit us again. Thank you for helping us enhance our service.Kind regards,
