Ratings based on 964 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Guest Services Manager, Hotel Management
Dear Irina, Thank you for your recent stay at The Westin Kierland Resort & Spa and for posting such a generous rating of our resort and associates. It is a pleasure to know we exceeded your expectations and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next trip to Scottsdale. Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler from la quinta
Posted 11 May 2024
the location couldn't be better.
I booked an upgraded room with a view. when we checked in, in the midst of throngs of convention people, i asked if my view could be of the golf course. she said " no, we're really booked, as you can see, we have big conventions" so, we were taken to our room #1081 ( i think) it was the first room on the first floor right off this incredibly busy and loud lobby. it was an ADA room and the mattress was on the floor. the small window overlooked a stucco wall. i said no. we went back and the bellman took us to a second room.THAT room had yellow tape covering the balcony window saying "do not use" and the AC didn't work. it was also an ADA room again (?) again, i said no. the third room was acceptable. the BR sink was clogged but i was exhausted and i wasn't going to move again.
Comment from Hotel Management
12 May 2024 by Guest Services Manager, Hotel Management
Dear Anne, Thank you for choosing us during your recent visit to Scottsdale and for your review. We appreciate your feedback as your comments allow us the opportunity to focus on areas where we can exceed expectations. Thank you for your assistance as we work to strengthen our guest experience. We hope that you will provide us with another chance to show you the exceptional stay for which we are known.Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler from omaha
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Guest Services Manager, Hotel Management
Dear Robert, Thank you for choosing The Westin Kierland Resort & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Guest Services Manager, Hotel Management
Dear Shala M, Thank you for your recent stay at The Westin Kierland Resort & Spa and for posting such a generous rating of our resort and associates. It is a pleasure to know we exceeded your expectations and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next trip to Scottsdale. Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 4 Apr 2024
Our balcony was taped with plastic, under construction, unpleasant experience
Comment from Hotel Management
5 Apr 2024 by Guest Services Manager, Hotel Management
Dear Ronald, Thank you for choosing to stay with us during your recent visit to Scottsdale. We appreciate your feedback as your comments allow us the opportunity to focus on areas where we can exceed expectations. Thank you again for your assistance as we work to strengthen our guest experience. We hope that you will provide us with another chance to show you the hospitality for which we are known.Ryan LemckeGuest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 28 Mar 2024
Beautiful property with amazing amenities and best of all, steps away from amazing restaurants and shopping!
Comment from Hotel Management
1 Apr 2024 by Guest Services Manager, Hotel Management
Dear Nemanja, Thank you for sharing the details of your recent stay at The Westin Kierland Resort & Spa. We are thrilled to know you enjoyed your time with us and that our rejuvenating property and resort amenities enhanced your visit. It was also a pleasure reading our optimal location is perfect for exploring all that Scottsdale has to offer. We loved having you as our guest, and we look forward to welcoming you back soon.Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 20 Feb 2024
Staff was amazing and utilities and amenities very accessible and convenient
Comment from Hotel Management
21 Feb 2024 by GENERAL MANAGER, Hotel Management
Dear Michael, Thank you for sharing the details of your recent stay at The Westin Kierland Resort & Spa. We are always grateful to receive feedback from our guests as we strive to create meaningful and enriching experiences. We are delighted you were able to enjoy our resort amenities, and we look forward to having the pleasure of welcoming you back soon.Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 4 Jan 2024
The snakes in the lobby were phenomenal. Best thing ever.
Comment from Hotel Management
11 Jan 2024 by Guest Services Manager, Hotel Management
Dear Shannon Marie, Thank you for your recent stay at The Westin Kierland Resort & Spa. It is a pleasure to know you enjoyed your time with us and that you left with replenished spirits. We loved having you as our guest, and we hope to see you again on your next trip to Scottsdale. Ryan LemckeGuest Services ManagerThe Westin Kierland Resort & Spa
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
1 Jan 2024 by Guest Services Manager, Hotel Management
Dear Kristine Marie, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The Westin Kierland Resort & Spa, and we look forward to welcoming you back for another enriching experience. Happy Holidays and Happy New Year!Ryan LemckeGuest Services ManagerThe Westin Kierland Resort & Spa
