Ratings based on 445 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
This resort was amazing for the price!
Comment from Hotel Management
18 May 2024 by Hotel Manager, Hotel Management
Dear Ana,Best regardsWe are glad that your experience was pleasant, we look forward to your next visit.Hotel Manager
by A verified traveler
Posted 6 May 2024
No happy with food and beverages options
Comment from Hotel Management
8 May 2024 by Hotel Manager, Hotel Management
Dear Omar,Please accept our warmest greetingsWe regret that we did not meet your expectations regarding our gastronomic offer, we have informed the executive chef to implement improvements and enhance the experience of our guests.Hotel Manager
by A verified traveler
Posted 21 Apr 2024
We stayed 2 nights at the resort. It was a decent stay, but nothing grand. While the outside grounds/buildings were immaculate, the inside of the room we stayed in was very outdated, aged and not overly clean. It was disappointing. The mini fridge was not stocked when we arrived and when it did get stocked, it was very minamally done and with no beer. A let down given it’s an all-inclusive. Also, the resort doesn’t do anything for birthdays unless you pay. Too bad because we were on this trip for my husbands 50th.
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Giselle,Please receive a cordial greeting.We will share the information provided with the staff involved to correct and improve the experience of our guests.Hotel Manager
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Director Hotel, Hotel Management
Estimado Nick,Reciba un cordial saludoLe damos las gracias por calificar su experiencia en el hotel.Atentamente,Director Hotel
by A verified traveler from Evergreen
Posted 2 Apr 2024
The staff was not friendly upon arrival and check-in, service at the bars was slow and unfriendly. The food was ok but all the restaurants that we went to had basically the same things other than the entree. The pool was warm like a hot tub, not cool and refreshing. The beach was rocky. The room was dated and our toilet and shower didn't work properly. Luckily it was in beautiful Costa Rica which made up for everything and the tour that was offered to Tortuga Island was awesome, with a great staff and food!!
Comment from Hotel Management
4 Apr 2024 by Hotel Manager, Hotel Management
Dear Brando,Please accept our warmest greetingsAllow me to express our sincere apologies, we have asked the department heads to schedule additional training for the front desk and A&B staff to expedite service. We have also asked the Executive Chef to review our gastronomic offerings. Regarding the technical issues, please be assured that we use constructive criticism in the most appropriate way to improve our guests' experience.Hotel Manager
by A verified traveler from Albion
Posted 7 Mar 2024
The property grounds were nice and there was wildlife everywhere. The pool was great as well as the landscaping. The food was average or below compared to most other all inclusive resorts i have stayed at but there were many options to choose from and you could always find at least a few things that were decent at the buffet. The entire resort is catered to locals which was a cool experience except for all the shows and activities were in Spanish only. They seemed great and as long as you speak spanish but my family does not and the it didn't keep the kids interest. The customer support team was extremely helpful and the staff was friendly. We enjoyed our time but if i were to book it again i would choose a different resort. Last time to costa rica i stayed at the rui and stayed at secrets and visited the riu... both of which i would recommend over the barcelo because of the food and language barrier. Over all we enjoyed our stay.
Comment from Hotel Management
11 Mar 2024 by Manager, Hotel Management
Dear Amy,Best regardsWe have shared your comment about the quality of the food with the Executive Chef in order to improve the experience for our guests. Also, we have informed the head of entertainment about your observation with the entertainment program.Hotel Manager
by A verified traveler
Posted 23 Feb 2024
Pros: The property is absolutely beautiful and the pool areas are fantastic. The beach is amazing and enormous, it seems like you can walk forever without a care.
Wish-We-Knew: This property is designed for Spanish speaking families with small children, not so much for English speaking tourists. Very few of the staff are fluent in English and nearly all the entertainment is intended for small children. Every night the entertainment venue/stage offers cartoons and live kids entertainment, really nothing for adults. All the bars on site are only open from 11AM to 6PM (odd for a beach resort). After 6pm only the lobby bar remains open and the lines can be 10-20 minutes long just to get a drink with everyone relying on this one location. The buffet as good and seemed to offer new options each night. All of this stuff is obviously fine but we really wish they had made it more clear on this website that the resort is geared for families with little ones. Had we known this up front we may have made a better choice for a husband/wife trip.
Comment from Hotel Management
23 Feb 2024 by Manager, Hotel Management
Dear CustomerThank you very much for your review and your rating. I am so sorry to read about your experience. Please be assured that our team will look into your concern so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, and we will strive to provide you with a superb experience. Regards,General Manager
by A verified traveler
Posted 15 Feb 2024
We loved the ocean, sushi, tuna tartare.
We were not impressed by the long queues at breakfast and lunch. Drinks limited.
Comment from Hotel Management
16 Feb 2024 by Manager, Hotel Management
Dear Gabriel,Best regardsWe will review procedures with the staff to expedite the service. Regarding the beverages, the A&B staff has been asked to review the variety.Hotel Manager
by A verified traveler
Posted 15 Feb 2024
We liked every thing
Comment from Hotel Management
15 Feb 2024 by Manager, Hotel Management
Dear Bulmaro,Receive a cordial greetingOur goal is to provide a quality service and satisfaction to each of our guests, thank you very much for sharing your opinion about your experience at the hotel.Hotel Manager
by A verified traveler
Posted 11 Feb 2024
The hotel seemed short staffed. Long lines to access the dining area buffet, the check in and check out. Unable to schedule dining at the restaurants with family. The reason for our visit was to celebrate family and we could never sit down together to share a meal. There were flies and roaches in the buffet. The waiters were not friendly or accommodating in any way. The night shows were boring and plain. The beach was the best part but there is no hotel services there. At other all inclusive they serve drinks and snacks by the beach too. The food was pretty much the same every day.
Comment from Hotel Management
12 Feb 2024 by Manager, Hotel Management
Dear Robertho,Best regardsFor us the experience of our customers is very important. We appreciate your reference and your comment and we will certainly pass it on to our team to improve the experience of our guests.,Hotel Manager
