Ratings based on 19 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Casco
Posted 28 Jan 2024
Don’t be fooled by the pictures. It is a facade to make you like it. They like your money but it is the nastiest, dirtiest place. My husband killed a spider hanging in the room. They don’t let you refund the money. They get out of it. After one night because we came late that day. The next day early am we packed our things and headed for a different resort but they will not give your refund after a bad experience in their rooms. People yelling everywhere. You can’t sleep and relax good. Again, don’t be fooled by the pictures. Stay out of this hotel. You will do yourselves favor!
by A verified traveler
Posted 7 Oct 2023
This resort provided inaccurate information regarding their internet connectivity, which was a crucial factor for us as we all work remotely. We chose this resort based on their assurance of strong internet in all rooms. Our attempts to address this issue with the General Manager, Juliana Fu, were unsuccessful as she was often unavailable due to her diving activities. The assistant manager was also instructed not to assist us any further.
Frustrated by the lack of cooperation, we were compelled to report this matter to the nearest police station and barangay authorities. Furthermore, there was an attempt to charge us for relocating to a different room, which we had not agreed to. Fortunately, I reached out to Expedia's manager, who provided us with assistance and support.
Comment from Hotel Management
26 Jan 2024 by only seed resort, Hotel Management
Dear guest, thank you for taking the time to comment. In order to provide the best service, our staff are well-trained. We have 24hours reception and 24hours house keeping staff standby for you. It is also affirmation for us to know that you received warm hospitality during your stay. We continue to increase investment in hotels, and we continue to update new facilities this year. Looking forward to seeing you again!
by A verified traveler
Posted 6 Oct 2023
Very Friendly Staff
Comment from Hotel Management
26 Jan 2024 by only seed resort, Hotel Management
Dear guest, thank you for taking the time to comment. In order to provide the best service, our staff are well-trained. We have 24hours reception and 24hours house keeping staff standby for you. It is also affirmation for us to know that you received warm hospitality during your stay. We continue to increase investment in hotels, and we continue to update new facilities this year. Looking forward to seeing you again!
by A verified traveler
Posted 24 Jul 2023 on Wotif
Very clean and spacious rooms. close to Alona and city centre..
Comment from Hotel Management
24 Jul 2023 by Trixcy, Hotel Management
Thank you so much for the good eview ma'am Evangelin. We hope to host you again po.
by A verified traveler
Posted 16 Jun 2023
Theresa and Judy both were friendly and always wear a smile. Both were helpful in answering all our queries. Excellent customer service to Theresa and Judy.
Things to improve in the hotel:
1. No internal phone to contact the customer service.
2. The knob for the shower needs to be replaced. It pops out when you turn.
3. No ice. I need to buy ice from the sari-sari store.
4. Only one key card given. So one of our family member needs to wake up to open our door when we went back in.
Comment from Hotel Management
26 Jan 2024 by only seed resort, Hotel Management
Dear guest, thank you for taking the time to comment. In order to provide the best service, our staff are well-trained. We have 24hours reception and 24hours house keeping staff standby for you. It is also affirmation for us to know that you received warm hospitality during your stay. We continue to increase investment in hotels, and we continue to update new facilities this year. Looking forward to seeing you again!
by A verified traveler
Posted 1 Apr 2023
by A verified traveler
Posted 31 Dec 2022 on Hotels
Comment from Hotel Management
26 Jan 2024 by only seed resort, Hotel Management
Dear guest, thank you for taking the time to comment. In order to provide the best service, our staff are well-trained. We have 24hours reception and 24hours house keeping staff standby for you. It is also affirmation for us to know that you received warm hospitality during your stay. We continue to increase investment in hotels, and we continue to update new facilities this year. Looking forward to seeing you again!
by A verified traveler
Posted 17 Oct 2022 on Wotif
Awesome staff very friendly!!
by A verified traveler
Posted 15 Aug 2022
A great place to unwind. I highly recommend this resort. Friendly staff and foods are delicious.
by A verified traveler
Posted 14 Aug 2022
Yummy food they have at restaurant. Near the beach. Need try~
