Ratings based on 79 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sydney
Posted 7 Feb 2020
Unique in every way. The property was demolished in July 2019, yet Expedia still have it listed.
by A verified traveler
Posted 8 Jan 2020
Impossible to rate as the Resort no longer exists, it has been demolished
by A verified traveler
Posted 19 Jun 2019
by A verified traveler from cebu city, ph
Posted 24 Apr 2019
loved our stay! our room was just near the beach.
by A verified traveler
Posted 2 Dec 2018
Front desk staff should be friendly and accommodating
by A verified traveler
Posted 21 Jun 2018
We spend 3 weeks at Alona Tropical Beach Resort this past May. Highest marks from us! Our unit was updated, air conditioned, and we had a view of the beach. The place is really special with beautiful gardens, a unique swimming pool, and more. In the true Filipino style. The staff is top notch! They really made our stay extra special. Angel, Jiasia, and Arnel (bar tender) in the restaurant took great care of us! Mario at the beach, kept the beach clean and brought out chairs for us. Christian at the front lobby took great care of us also! Hard workers, friendly and they always made time for us. The manager Deo was so very helpful to us in every way. Also, housekeeping was wonderful! We will be back again next year! We live in Tennessee, USA.
Comment from Hotel Management
3 Jul 2018 by Jesiel, Hotel Management
Warmth Greetings!
Thank you so much for staying with us. We are looking forward for your next stay in our humble Tropical Paradise!
God bless and more power to you!
by A verified traveler
Exceeded my expectations
Posted 13 May 2018 on HotelsExceeded my expectations. I wish they will add kettle and small fridge in all the rooms.
Comment from Hotel Management
3 Jul 2018 by Jesiel, Hotel Management
Warmest Greetings!
Thank you so much for staying with us. Rest assured that your concern will be forwarded to our management for further actions to be done.
We'll be glad to see you again soon.
More power to you!
Recommended
for Everyoneby A verified traveler from London
Lovely character, right on Alona Beach
Posted 22 Jan 2018The gardens around the hotel buildings are beautifully kept and the pool is great, nestled within these gardens. You can walk from your room to the lovely white beach in less than a minute. Rooms are on the basic side but have everything you need. The restaurant has a good range of options and overlooks the beach so very relaxing. I’d recommend to anyone visiting Bohol.
Comment from Hotel Management
23 Jan 2018 by John, Hotel Management
Warm greetings! We are indeed glad for a very positive stay. We are looking forward for your next stay in our humble Tropical paradise! Thank you for spending your holiday and vacation with us. We will surely be glad to serve you our valued customer. More Power.
by A verified traveler
Posted 9 Jan 2018 on Hotels
They gave us the wrong room. I asked for a refund but they dont do refunds for their mistakes.
Comment from Hotel Management
18 Jan 2018 by John, Hotel Management
We apologize for this concern regarding room assignments. Rest assured that this will not happen again. Afterall, Looking forward for your next stay in our Humble Tropical Paradise. thank you and more power!
by A verified traveler
Not going back to this resort due to poor service
Posted 5 Jan 2018 on HotelsCheck-in & check-out processes were quick, and staff at the front desk were friendly.
After checking-in, I tested the water supply in the bathroom, and found out that sink faucet had no water at all. I then informed the staff about this. He promised that this would be fixed "soon." My friends and I then went out to explore Alona Beach.
We went back to the room at around 12:30 AM. To our surprise, the problem was not fixed. Because the front desk was not open 24 hours, I had no choice but to inform the guard on duty about our predicament. To my disappointment, the guard's initial reply was, "Sir, ..." I insisted that this needed to be fixed now; otherwise they should look for another room for us to stay. After 30 minutes of constantly following up with the guard, I finally overheard a rude voice on the other line of the walkie-talkie, "..." I later found out that the rude voice was from the admin manager, leo
It took the hotel staff at least one hour to resolve the problem. We moved to another room at around 1:30 AM. Yes, early in the morning.
Solutions:
1. Someone needs to be in-charge of addressing issues 24 hours
2. Person in-charge needs to face the guest to assure him/her that appropriate actions are being taken
3. Use constructive words at all times. leo was rude
4. Give "special treatment" to the guest by probably upgrading to a better room, or providing free breakfast, etc
Comment from Hotel Management
18 Jan 2018 by John, Hotel Management
We apologize for what happened in your stay in our resort. Rest assured that this concern will be forwarded immediately to the management. We're looking forward for your next stay in our humble tropical paradise soon for a better and improved service. Thank you and more power!
