Ratings based on 997 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Gerente General, Hotel Management
Dear AndreaWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again in the future.Kind regards,General Manager
by A verified traveler from Corinth
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Gerente General, Hotel Management
Dear KimberlyWe are deeply sorry that you did not enjoy your experience at Occidental Papagayo to the fullest, as the team works hard every day to ensure that our guests have a memorable stay. On future occasions, please do not hesitate to bring any dissatisfaction to our attention immediately, our team will be happy to assist you in any way they can. We look forward to serving you again in the near future. Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 2 Jun 2024
Love the view!
Comment from Hotel Management
3 Jun 2024 by Gerente General, Hotel Management
Dear MerisaWe would like to thank you for the lovely review you shared following your recent visit to Occidental Papagayo hotel and are delighted to read that we were able to match your holiday expectations. The views of the bay and Papagayo Peninsula are well worth, we are happy to read that you enjoyed it.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 1 Jun 2024
The resort was a great and beautiful place. If you need a place to have fun or a combination of relaxing this is a great resort for both
Comment from Hotel Management
3 Jun 2024 by Gerente General, Hotel Management
Dear SharonWe would like to thank you for choosing our Occidental Papagayo hotel for your holidays in Costa Rica and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.As you mentioned, we are an all-inclusive resort offering an “Adults Only” concept in an intimate and friendly atmosphere. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 31 May 2024
I loved the quiet, my room was ready early and staff was friendly.
Unfortunately, the limited amount of food/drink service at the pool, limited activities, limited food options and poor quality of food. Overall, choose this place at your own risk.
Comment from Hotel Management
31 May 2024 by Gerente General, Hotel Management
Dear AddrisaAlthough we are quite surprised and dismayed by the content of your review regarding your holiday at Occidental Papagayo, please rest assured that your comments have been taken onboard and revised by the entire Management team, we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guest's experiences among us and we hope you will visit us again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 31 May 2024
This place is great if you are looking for a quiet relaxing week. The entertainment is very minimal. We rented car and spent lots of time at coco beach. The ocean there is great. Property is beautiful. There is no place to get late night snacks or drinks. If you are looking for party vibe. This is probably not the place. If you are looking for relaxation and quiet. Perfect place.
Comment from Hotel Management
31 May 2024 by Gerente General, Hotel Management
Dear AnthonyFirstly we would like to thank you for the lovely review you shared following your recent visit to Occidental Papagayo hotel and are delighted to read that we were able to match your holiday expectations. As you mentioned, we are an all-inclusive resort offering an “Adults Only” concept in an intimate and friendly atmosphere. When Guests arrive to the hotel we present them with a copy of our weekly varied program of day time and evening activities including kayaking, tennis, volleyball, guided nature treks, cycling tours, aerobics, yoga, archery, bocce ball, giant chess and jenga. The evening entertainment is held in our Disco area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. All of this information can also be found by scanning our QR Code which is updated on a daily basis. Should our Guests desire further nightlife, the nearest resort to us offering restaurants is Playa Hermosa, which is a five minute taxi ride from us. More bars and late nightlife is to be found in Playa del Coco which is a fifteen minute taxi ride away. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards, Raúl ArranzGeneral Manager
by A verified traveler
Posted 28 May 2024
The personnel very attentive
Comment from Hotel Management
28 May 2024 by Gerente General, Hotel Management
Dear JoaquínFirst and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Papagayo hotel and are delighted to read that we were able to match your expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
27 May 2024 by Gerente General, Hotel Management
Dear SumaliWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to your next visit.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Gerente General, Hotel Management
Dear ShannonWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 24 May 2024
Excellent resort
Comment from Hotel Management
24 May 2024 by Gerente General, Hotel Management
Dear Elton RWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager
