Ratings based on 119 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bronx
Posted 15 May 2024
Property could use some upgrades but overall it is in good condition. They should upgrade all pool furniture & keep pool area cleaner, plus play better tunes. The staff is very friendly… they do play the same playlist over and over again by the pool and that’s quite annoying. Music is loud & on by 9am. The room was kept clean by staff, and I had some good roommates. I stayed with 3 other girls. The food is very GOOD! There’s also free food in the communal kitchen left by other guests. No one touched my food in the fridge & they hold your bags in a locked room plus they set up transportation back to Antigua / Guatemala City, which was also great. I left my passport ID behind at the bar & they sent it to their Antigua location the next day. A lot of stray dogs, plus a resident dog, they keep mostly to themselves. Location is perfect… close to a lot of walkable bars, restaurants & clubs. I walked around pretty late (alone) and felt safe. It gets chilly at night, bring a jacket. Overall I would stay here again. I’m looking forward to trying other Selina locations.
Comment from Hotel Management
21 May 2024 by Selina, Hotel Management
Good Morning Greetings from the Hotel Selina Atitlan Guatemala Family. We appreciate your visit to our place and your comments this helps us to improve and provide the service you need. We appreciate the time you have taken to write us we will improve our service and give the quality you need we hope to see you soon at our location or any location in the world remember Panajachel is your destination and your home we hope to see you soonThank you,
by A verified traveler
Posted 22 Mar 2024
This place has potential. They’ve included some thoughtful things that hostel-oriented travelers will appreciate, and the dining options are great. The woman at the reception desk during the day was super friendly and helpful. I appreciated that they had a king size bed, but the mattress was extra firm, which made my back hurt after a few days. There were a number of maintenance issues, but it did appear that they were actively working on them. Overall, if you don’t mind a hard bed, this is a good option in Panajachel.
Comment from Hotel Management
5 Apr 2024 by Selina, Hotel Management
Good afternoon Greetings from the Hotel Selina Atitlan Guatemala Family. We appreciate your visit to our place and your comments this helps us to improve and provide the service you need. We appreciate the time you have taken to write us we will improve our service and give the quality you need we hope to see you soon at our location or any location in the world remember Panajachel is your destination and your home we hope to see you soonThank you,
by A verified traveler from Limoges
Posted 4 Feb 2024
Very nice rooms, clean, spacious, well layed out and well equiped. Staff is very good, rooms are not sound proof .... so lots of noise from other unruly guests partying staying in adjacing room past midnight Pool was green with algea and not usable. Great spa services!
Comment from Hotel Management
22 Mar 2024 by Selina, Hotel Management
Good afternoon Greetings from the Hotel Selina Atitlan Guatemala Family. We appreciate your visit to our place and your comments this helps us to improve and provide the service you need. We appreciate the time you have taken to write us we will improve our service and give the quality you need we hope to see you soon at our location or any location in the world remember Panajachel is your destination and your home we hope to see you soon.Thank you,
by A verified traveler from Richmond
Posted 25 Jan 2024
Great place and location. Lots of activities. Definitely recommend the private rooms!
by A verified traveler
Posted 3 Jan 2024
Great location, great facilities. Checking in the service is terrible stressed staff that make you feel like you‘re an inconvenience to them and much stuffier service than than checking into a 5 star hotel 😂
But I guess we all have bad days it’s a great place to spend a night before an early transfer to the city but just don’t expect much help from the staff.
Also avoid the wooden huts… any slight wind and the noise from the metal roofs banging about are gonna make you think you’re sleeping in a washing machine 😂
But overall decent enough place & good warm showers and a decent pool.
by A verified traveler
Okay
Posted 3 Dec 2023 on HotelsOverall, good experience; cold nights, we needed extra blankets. Saturday night was noisy because people was all over the hotel drinking, talking loud and partying. Shared bathroom was not clean regularly ( trash cans over flowing).
Comment from Hotel Management
6 Dec 2023 by Selina, Hotel Management
Good morning. Greetings from Selina Atitlan's family.Thank you very much for visiting us and leaving us your comment about our hotel. It is very important for us to know how to improve and to be able to give you the experience you are looking for. We hope to see you soon and we will wait for you at one of our Selinas in the World.Thank you,
by A verified traveler
Posted 27 Nov 2023
We had a great stay.
Comment from Hotel Management
29 Nov 2023 by General Manager, Hotel Management
We appreciate your visit and we appreciate your comments about our place. It makes us improve and be the special destination for you.Thank you,
by A verified traveler from Bakersfield
Posted 16 Nov 2023
Comment from Hotel Management
21 Nov 2023 by Selina, Hotel Management
Good morning, we greet you on behalf of Selina Atitlan's family. We appreciate your visit to our place. We appreciate your visit and we appreciate your comments about our place. It makes us improve and be the special destination for you. Thank you,
by A verified traveler
Posted 13 Nov 2023
by A verified traveler
Posted 29 Oct 2023
Room had black spots all over the walls, looked like there was mold everywhere. Shower would not drain. Plywood was used as the headboard. Towels were not ready upon checkin. Will not be staying here again
