Ratings based on 285 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Beds not comfortable and we found lots of ants in our room.
by A verified traveler
Posted 26 May 2024
Very nice
by A verified traveler
Posted 20 May 2024
We really enjoyed our stay here. We had lake views from our rooms and there were various sitting and dining areas overlooking the lake.
Staff in all locations were very helpful and welcoming.
The breakfast and dinners we ate at the hotel were delicious - and the coffee freshly made, a treat (except for only powdered decaf for 1 of the adults).
The rooms are large, the beds comfortable (for us), and the bathroom area quite serviceable.
Don't miss the opportunity to take advantage of a free ticket for the museum on the property that shows the underwater city of Samabaj. It was excellent, especially the Sambaj underwater experience (2nd part of the museum)!
The pool was nice, but it was difficult to find staff to get us towels and lounge chairs. Wifi service was acceptable.
The hotel sent out our 2 shopping bags of laundry (by-the-pound service) and it was back later in the day (all for Q70 = $10).
The hotel accommodated our request for an early breakfast before the 7 am start time and that was very helpful.
by A verified traveler
Posted 19 May 2024
Excellent ubication
by A verified traveler
Posted 29 Mar 2024
Great location! Restaurant on the property was good. Very friendly and helpful staff.
by A verified traveler
Posted 6 Mar 2024
The best part was the Museum. It has beautiful mayan pieces. And the underwater exhibition was very nice. Service was good but restaurant is very basic. It is sad that the hotel is in front of the lake and the only thing you see is an ugly toboggan.
by A verified traveler
Posted 6 Mar 2024
I love the hotel very nice people very good food! Can’t wait to go back again
by A verified traveler
Posted 29 Feb 2024
by A verified traveler
Posted 28 Feb 2024
by A verified traveler
Posted 25 Feb 2024 on Hotels
