Ratings based on 33 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2023
Lovely gardens, clean, good housekeeping. I paid for a room with a kitchen. Refrigerator?? Didn’t work. Stovetop? Didn’t work. Hot plate? Didn’t work. No oven. Microwave?? I dunno. Don’t use microwaves. Office staff put forth zero effort at check-in and thereafter. A poor experience all around. Do not recommend.
by A verified traveler
Posted 4 Sep 2023
Comment from Hotel Management
5 Sep 2023 by Jabel Tinamit. , Hotel Management
Muchas gracias por su preferencia!!! Es un gran placer haberlos tenido por acá!!
by A verified traveler
Posted 28 May 2023
In the middle of Panajachel but once you walk inside is like you are away from everything. You can hear the birds singing in the morning... quite beautiful. You can walk around but there is also transportation. The staff is absolutely amazing! Everyone is personable and very helpful.
Comment from Hotel Management
28 May 2023 by Jabel Tinamit, Hotel Management
Thank you so much for your comments and preference!! have a safe trip!!
by A verified traveler
Great place - beds could be better
Posted 26 Feb 2023 on HotelsVery nice place. Everything was great except the bed was very firm and springy. They could improve the experience by investing in nicer beds. Bring earplugs, you’ll need them - there are many establishments nearby with loud music.
Comment from Hotel Management
27 Feb 2023 by JT , Hotel Management
Thank you so much for your concern. We will improve the bed. Thank you so much for the suggestion.
by A verified traveler
Posted 24 Feb 2023 on Orbitz
I really loved this charming refuge in this beautiful city. The staff was very helpful in getting me a shuttle back to the airport, and the villas were super safe. The location was also fantastic, and the room was so large for what I was paying. I highly recommend it!
Comment from Hotel Management
25 Feb 2023 by Jabel Tinamit , Hotel Management
A pleasure to have you here!! Always welcome!!
by A verified traveler from Lexington
Posted 29 Aug 2022
This hotel (villa) has a good environment, almost like a garden. The staff is friendly. We had a small room with a separate kitchen and bathroom. Lots of places outside of the room to rest and enjoy. The price is reasonable.
The shortcomings are loud music from neighboring night clubs at night. No hairdryer, it would be helpful to have a rack in the shower to hold the soap. Considering the price, I am willing to tolerate these.
Tips: The hotel is in a closed environment with its name written on a big steel door, looks like a big factory place. You just ring the bell on the side of the door.
Comment from Hotel Management
29 Aug 2022 by Jabel Tinamit , Hotel Management
Thank you so much for your comments. It was a pleasure to have you here.
by A verified traveler
Posted 26 Jun 2022
The staff was very helpful in getting me checked in and getting a shuttle to/from Panajachel. There is definitely a lot of noise from the bar nearby that will keep you up if you are an early to bed kind, but the property and staff are great.
Comment from Hotel Management
30 Jun 2022 by JT, Hotel Management
Thank yo so much for comments, pleasure to have you here.
by A verified traveler
Posted 5 Jun 2022
by A verified traveler
Posted 30 May 2022 on Hotels
The room was large and comfortable. The bed was comfortable and the kitchenette had everything you need. I particularly liked the veranda and garden space in front. It was pretty quiet. Plenty of hot water. The staff wasn’t around much; nonexistent at check out. Great location!
Comment from Hotel Management
30 Jun 2022 by JT, Hotel Management
Thank yo so much for comments, pleasure to have you here.
by A verified traveler
Posted 30 Apr 2022
Clean and beautiful property. friendly service. Great location. Breakfast is very good.
Comment from Hotel Management
1 May 2022 by Jabel Tinamit. , Hotel Management
Thank you so much for your comments. It was pleasure to have you here.
