Ratings based on 866 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Clean, convenient, consistent
by A verified traveler
Posted 14 Apr 2024
Very clean and convenient to downtown Palo Alto!
by A verified traveler
Posted 8 Apr 2024
Very good customer service, quaint hotel and very clean while contemporary design is nice.
by A verified traveler
Posted 7 Apr 2024
Great service and locatio
by A verified traveler
Posted 1 Apr 2024
My stay at the Westin hotel was a regrettable experience marred by outdated facilities and underwhelming service. The aging infrastructure, highlighted by decrepit elevators that sounded on the verge of collapse, added a layer of discomfort to the stay. Not only were these elevators rickety, but their sluggish door openings tested the patience of even the most tolerant guests. The ambiance was further tarnished by ongoing construction throughout the premises, creating a cacophony of noise that disrupted any semblance of tranquility. For a staggering $400 a night, the value proposition was abysmal, leaving me deeply disappointed. Having previously enjoyed pleasant stays at other Westin establishments, this particular experience fell egregiously short of expectations.
by A verified traveler
Posted 31 Mar 2024
Great Stay and convenient location.
by A verified traveler from Laurel
Posted 25 Mar 2024
Staff was very helpful and accommodating. Great stay!
by A verified traveler
Posted 19 Mar 2024
Pet friendly
by A verified traveler
Posted 24 Feb 2024
Every one was Very kind and helpful
by A verified traveler
Posted 7 Feb 2024
Very conveniently located, clean, safe. Room was larger than expected. The bed was extremely comfortable.
Only critique is the room is cleaned in two shifts and was incompletely cleaned when I walked in between shifts.
