Ratings based on 129 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Great location and easy access to all downtown amenities.
by A verified traveler
Posted 30 Apr 2024
Great location. Spacious, clean rooms with everything you could need. Staff was kind and accommodating. This is a great hotel if you’re looking for one in the area.
Comment from Hotel Management
30 Apr 2024 by Cardinal Hotel Front Desk Staff, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you found our location great and the rooms spacious and clean, equipped with everything you needed. It's also fantastic to know that our staff's kindness and accommodation added to your positive experience. We're delighted that you consider us a great hotel choice in the area. We look forward to welcoming you back in the future for another excellent stay.
by A verified traveler
Posted 28 Apr 2024
Stayed here for 2 nights & was a great experience, shopping & diner literally downstairs from hotel.
by A verified traveler
Posted 23 Apr 2024
Loved the proximity to Stanford and the historical charm!
Comment from Hotel Management
23 Apr 2024 by Cardinal Hotel Front Desk Staff, Hotel Management
Thank you for your wonderful review! We're delighted to hear that you loved the proximity to Stanford and appreciated the historical charm of our hotel. We strive to maintain a unique atmosphere that reflects our rich history while providing a convenient location for our guests. We look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 18 Apr 2024
Great location and culture.
Comment from Hotel Management
23 Apr 2024 by Cardinal Hotel Front Desk Staff, Hotel Management
Thank you for your positive feedback! We're delighted to hear that you enjoyed both our great location and the culture of our hotel. We strive to create a unique and enriching environment for our guests, and it's wonderful to know that we were able to make your stay enjoyable. We look forward to the opportunity to welcome you back soon for another exceptional experience.
by A verified traveler
Posted 17 Apr 2024
My room window was right above the attached restaurant downstairs. The noise was terrible. Sleeping was hard and the windows were not at all sound proof.
Comment from Hotel Management
23 Apr 2024 by Cardinal Hotel Front Desk Staff, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disturbance caused by the noise from the restaurant below your room. We understand how important a quiet environment is for a restful night's sleep, and we regret that we fell short of providing this during your stay. Our hotel does indeed have double-paned windows designed to reduce noise as much as possible, but we recognize that in your case, this was not sufficient. We truly appreciate you bringing this to our attention, as it helps us identify areas where we can further improve our guests' experience. We hope to have another opportunity to host you, where we can ensure a quieter, more comfortable stay.
by A verified traveler
Posted 15 Apr 2024
Location is great! Interior is beautiful and fun to look atound.
Comment from Hotel Management
23 Apr 2024 by Cardinal Hotel Front Desk Staff, Hotel Management
Thank you for your positive review! We're thrilled to hear that you enjoyed our great location and found the interior of our hotel beautiful and enjoyable to explore. We take great pride in creating a welcoming and visually appealing environment for our guests, and it's wonderful to know that these efforts resonated with you. We look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 3 Apr 2024
Within walking distance of Stanford. Lovely old hotel, comfortable rooms, helpful staff. No frills.
Comment from Hotel Management
23 Apr 2024 by Cardinal Hotel Front Desk Staff, Hotel Management
Thank you for your kind review! We're delighted to hear that you enjoyed our hotel's convenient location within walking distance of Stanford, and appreciated the charm of our lovely old building. It's great to know that you found the rooms comfortable and our staff helpful. We aim to provide a straightforward and pleasant experience, focusing on essential comforts and quality service. We look forward to welcoming you back in the future for another satisfying stay.
by A verified traveler
Posted 2 Apr 2024
I loved staying at the Cardinal hotel. It was the perfect location to access Stanford, my venue at the Crown Plaza, and access to outdoor dining from breakfast through dinner. The hotel is essentially located in the heart of Palo Alto, where I felt safe and comfortable walking around by myself. I highly recommend Recommend it and woukd stay there again with my family.
Comment from Hotel Management
2 Apr 2024 by Cardinal Hotel Front Desk Staff, Hotel Management
Thank you for your glowing 5-star review and for choosing the Cardinal Hotel for your stay! We're thrilled to hear that our location was perfect for your needs, providing easy access to Stanford University and a variety of outdoor dining options. It's wonderful to know that you felt safe and comfortable exploring the heart of Palo Alto on your own. We are so pleased that you would consider staying with us again with your family. We look forward to the opportunity to welcome you back to the CardinalWarm regards,The Team at the Cardinal Hotel
by A verified traveler
Posted 21 Mar 2024
