Ratings based on 564 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Professional
by A verified traveler
Posted 4 Jun 2024
Never got a full clean in the five days we were there, no clean at all one day, did our own washing, dryer didn’t work. Second day asked several times for the clean, came at 3pm and emptied a rubbish bin, took away towels, made the bed. No vacuum done at all, asked for more milk, never came had to go out and get again. Fridge was noisy all night long and loud. Front line staff were friendly, but that’s all. Would never stay there again
Comment from Hotel Management
7 Jun 2024 by Laya, Hotel Management
Hi Colin, That is unfortunate to hear. From reading your review we know for next time to make sure our housekeepers do an earlier service when requested, to put more than 4x milk pottles in the rooms and to check our dryer and washing machine units prior to arrival. We hope you could reconsider about staying with us again as we enjoyed having you as a guest at our hotel, and we would love to make your next stay an amazing stay. Kind Regards, The QSCS Front Office Team
by A verified traveler
Posted 18 Mar 2024
i didnt like the customer service, they seemed like theyre bored with their job, not a warm welcome and just felt very weird. Need to do better when cleaning the rooms as well, ours was filthy!!!!
Comment from Hotel Management
18 Mar 2024 by Duty Manager , Hotel Management
Dear GeorgiaThank you for taking time to review your recent stay with us. we deeply regret for not living up to your expectations in terms of customer service and room cleanliness. we are surprised to hear that you didn't receive a warm welcome from the staff as that is what we are known for. However we take our valuable guest feedback as a room for improvement which will also be no difference in this case, We hope your experience this time will not deter you from visiting us again. We await for your next arrival to serve you better.Quality suites Management
by A verified traveler
Posted 24 Feb 2024 on Wotif
We stayed at QS for 2 nights Feb 2024. We booked and paid online. We had a rental car. We noted on the booking site it mentioned limited onsite parking. When we checkied in, there was no parking available, so we had park on the street which made us feel a bit unsafe. There is only one key per room - the cleaner left our room unlocked on day! The room has a small kitchenette with a cooking area with a microwave, dishwasher, small cooktop, toaster, fridge. There was an actual table for meals and cutlery in the room – which was very The room has a small kitchenette with a cooking area with a microwave, dishwasher, small cooktop, toaster, fridge. There was an actual table for meals and cutlery in the room – which was very welcome.
The bathroom there had a large sized shower with very good water pressure. Also there was also a washing machine and dryer, which was welcome given we’d been on the road for nearly a week by this time. Sadly, the dryer was broken as the door didn’t latch. The front desk staff member said he couldn’t get anyone to fix it. The bed was quite comfortable and of a decent size. The sheets and pillows were clean and crisp. The room also has Wi-Fi, a smart TV, a heatpump for heating and cooling
Overall, a few issues, but QS does represent decent value for money. Just temper your expectations before checking in. C accommodation. The rude front desk staff are the greatest limitations at present.
Comment from Hotel Management
14 Mar 2024 by Duty Manager , Hotel Management
Dear GuestThank you for your constructive feedback following the recent stay with us. We regret to note about the unpleasant experience in terms of parking. since we are located at the heart of the city and within a lot of commercial buildings, we only have a limited number of parking spaces which needs to be pre booked in advance. Second room key can be issued only on request, im sure in your situation you must have forgotten to request from us. How ever we do apologies for not locking your room door after the daily service, which we already have addressed with the team as we believe it should not have happened. We do apologies for the dryer door and we do want to inform you that we are in the process of getting new dryer to the room.we think your experience will not deter from visiting us again.Thank youQuality Suites Management
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Duty Manager , Hotel Management
Dear GuestThank you for rating us following your recent stay with us.Looking forward to have you again with usQuality Suites Management
by A verified traveler
Posted 6 Feb 2024
The key would not fit into our door - in need of repair. Parking situation was unclear. Local area knowledge off management non-existent.
Comment from Hotel Management
24 Mar 2024 by Duty Manager , Hotel Management
Dear GuestThank you for your feedback following your recent stay with us.We thank you for your valued comments as we always consider them as room for improvement.Looking forward to having you stayed with us soon for a improved serviceThank youQuality Suites Management
by A verified traveler
Posted 15 Dec 2023 on Hotels
Comment from Hotel Management
7 Jan 2024 by Duty Manager , Hotel Management
Dear GuestThank you for taking time to rate your recent stay with us.We look forward to your next stay at Quality Suites Thank you
by A verified traveler
All Around Disappointing
Posted 10 Dec 2023 on HotelsAppears to be old converted office suites. Bed mattress was similar to a pullout couch. No staff after 9PM with a lockout fee if you happen in o forget your key. Unfortunately, It was the last room in town so I paid a lot for crummy accommodations. Avoid if possible
Comment from Hotel Management
10 Dec 2023 by Duty Manager , Hotel Management
Dear GuestThank you for reviewing your recent stay with us. We regret to note that the stay was not upto your expectation. We would like to mention that though the reception duty finishes at 9pm, our Duty manager is on call during after hours for the convenience of our valued guests. However we are truly sorry for being not what you expected.Looking forward to have you with us againThank youThe Duty Manager
by A verified traveler from Auckland
Posted 24 Sep 2023
Friendly welcome, room was big, didn't like the choice of pillows - very flat. Bed was hard down the middle. No tissues or cloth to wipe bench, fridge was very noisy.
Comment from Hotel Management
14 Nov 2023 by Ravinda, Hotel Management
Dear JulieWe thank you for taking time to review your recent stay with us and we appreciate your constructive feedback. First of all we do apologies for the inconvenience faced during your stay with us. Also not meeting your expectations. In fact we are more than glad to inform you that after your feedback, we were able to introduce new pillows and facial tissues to our rooms. However we will definitely have a look at the noise of the fridge.We look forward to welcome you again.Thank you
by A verified traveler
Posted 10 Sep 2023
The original room I booked was in appalling state with cobwebs caked on the inside of the windows, covered so much in cobwebs it was visible upon entry of the room. Certainly not an easy miss to a cleaner as they literally lined the whole interior of the windows. The fridge was not on/working and the cleaniness in an extreme poor state. I dont think that room had seen a cleaner or visitor in a very long time as the cobwebs were old and excessive. They did move me to a disability room that im sure was less than what i had booked and paid for. The original room i booked had a washing machine and dryer, the replacement room had nothing of sorts. Reception Staff were lovely but no compensation of room downgrades offered. Hair on the cups in the cupboards but the downgraded room was a lot cleaner than the first. A group of us stayed and all mentioned the tightness of the car parks they paid the additional $15 each night to park but all ended up moving their cars to the street to save damage by other cars squeezing in beside them. They were unable to open their car doors. Location was great for where we needed to be with various options of restaurants near by. 6 x rooms were booked by us here and 5 of them had issues with cleaniness. Ive read other comments on here that are accurate due to cleanliness. The shower extractor unit was coated in dust. This place needs a complete overhaul of their cleaning regime.
