Ratings based on 324 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Glendale
Posted 10 May 2024
We have stayed at this property previously, and our previous room was pretty good, although it was in a different room.
Our most recent stay was very disappointing.
The floor was dirty, the shower was barely a trickle, the Keurig coffee maker brewed lukewarm, watery coffee, and because of the configuration of the room, the exterior lights lit up the inside of the sleeping area like daylight, and it was impossible to get a good nights sleep. The mattress was also rumpsprung, and in poor shape.
Air conditioner was filthy with accumulated dust and debris. Towels were the cheapest grade possible & small and rough.
Needless to say, will never stay here again unless it is completely remodeled and clean.
by A verified traveler
Posted 7 May 2024
Small, friendly boutique hotel. In the heart of the action, but quiet and secluded
by A verified traveler
Posted 24 Apr 2024
Pros: Spacious rooms, good location, no competition for pool loungers
Cons: broken ice machine, lack of towels around pool, construction on property early in AM.
Overall good location, less good service. I think it’s because the staff and office is across the street at the sister hotel.
by A verified traveler
Posted 14 Apr 2024
Everything was great! Only thing was that the ice machine was broken so we had to call over to the other hotel and someone would bring some over (which was amazing) except they would take over an hour where we had to call back. Maybe get a few bags from BevMo and put in a cooler so people could enjoy a cocktail by the pool? Otherwise our stay was great and will definitely go back.
by A verified traveler
Posted 13 Apr 2024
Great location!
Clean and comfortable bed.
Excellent customer service!
The guy who was on duty - made our stay exceptional.
AC didn’t work in our room…
We were moved to a better room.
Thank you!
04/11/24 to 04/12/24
Thank you!
by A verified traveler
Posted 11 Apr 2024
I am so sad to say that I was very disappointed in my stay here and it was extremely overpriced. I cannot believe I paid a resort fee on top of the room costs. 1. The walls are very thin so I could hear all the conversations, in detail, going on around the pool and from within the room nearby. 2. The dealbreaker for me was the lack of curtains for the large windows facing the bed. No curtains, just old screen door vertical blinds. I had so much light pollution throughout the night and beginning as soon as first morning light. I was exhausted. Not to mention that blackout curtains would help with the noise pollution. 3. The place was not staffed with full-time, on-site service. I have no idea what resort amenities I was paying for. To check in to my room or ask any questions to an actual person, I had to go across the street to their sister property for in-person, real time assistance. I had a question about my tv not working and couldn’t get anyone on the phone, left a message, but no one called me back. Overall, I feel like I was staying in someone’s abandoned house, squatting in a spare bedroom. It was a cute and clean room but at the price I paid I was expecting an actual hotel.
by A verified traveler
Posted 1 Apr 2024
It was so convenient to have two properties across the street from each other. Both were very quiet with beautiful pools and landscaping, and a great restaurant with a rooftop bar across the street.
by A verified traveler from santa ana
Posted 28 Mar 2024
by A verified traveler
Posted 6 Mar 2024
We liked that we could bring our dog. Just needed a place to stay driving from Santa Cruz to Scottsdale.
by A verified traveler from Clive
Posted 6 Mar 2024
