Ratings based on 452 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Hotel W is over-priced and over-rated. You would expect more from this hotel brand in Dubai. It fails to deliver on many levels. As frequent visitors to Dubai and having stopped at may luxury hotels. We were extremely disappointed and I would not recommend to travellers to go Hotel W Dubai, if you want to experience luxury, hospitality and incredible customer service use another hotel.
Comment from Hotel Management
11 Jun 2024 by Kashif , Hotel Management
Hello Kameljit, Thank you for taking the time to share your feedback. We sincerely apologize that if your experience at Hotel W Dubai The Palm did not meet your expectations. Your comments are very important to us as they help us improve our services.We are genuinely sorry to hear that you felt our hotel was over-priced. At W Dubai The Palm, we strive to provide exceptional luxury, hospitality, and customer service, and it is clear we fell short during your stay. We have reached out to you on other platform you where you have shared your feedback to further understand your feedback and restore your faith in our brand and the hotel. Thank you again for your valuable feedback. We hope to have the chance to welcome you back in the future and provide you with the exceptional stay that you deserve.Warm regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler from Windsor
Posted 6 Jun 2024
Excellent hotel, lobby staff needs improvement. Upper management are definitely better and when they intervene they do well but the receptionists needs improvement and need better attitude.
Comment from Hotel Management
7 Jun 2024 by Kashif, Hotel Management
Hello Sammy, Certainly! Here is a professional and courteous reply to your guest:Dear [Guest's Name],Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel excellent and that our upper management provided a positive experience during your stay.We sincerely apologize for any inconvenience you encountered with our lobby staff. Your comments are important to us, and we take them very seriously. Rest assured, we will address your concerns with our reception team to ensure they receive the necessary training to improve their attitude and service.Your satisfaction is our priority, and we are committed to providing an exceptional experience for all our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we are making based on your valuable feedback.Warm regards,Kashif Shimajiri Director of Quality Assurance
by A verified traveler from Windsor
Posted 6 Jun 2024
Superb hotel. Lobby staff needs improvement
Comment from Hotel Management
7 Jun 2024 by Kashif , Hotel Management
Hello Sammy, Thank you again for your feedback, as mentioned your satisfaction is our priority, and we are committed to providing an exceptional experience for all our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we are making based on your valuable feedback.Please do reach out to me directly for any future visits or any of the senior management team members were in touch with and we will be more than happy to personally assist you during your next visit. Warm regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler from Windsor
Posted 6 Jun 2024
Superb hotel! Upper management are great but certain staff members could use better attitude towards residents and customers… However upper management stepped in and satisfied the needs, but certain staff members beneath them (lobby) need to be removed from hospitality completely or receive better training. Otherwise, great hotel, quiet and clean which was my main concern. Valet parking is fantastic. Dining options are great. Pool and beach staff are very good. All in all highly recommend it.
Comment from Hotel Management
6 Jun 2024 by Kashif, Hotel Management
Hello Sammy,Thank you for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you found our hotel superb, enjoyed the tranquility and cleanliness, and appreciated our dining options, valet parking, and the excellent service provided by our pool and beach staff.We sincerely apologize for the less-than-ideal interactions you experienced with some of our lobby staff. Your feedback is invaluable to us, and we will address this matter promptly. Ensuring that every member of our team provides exceptional service is a top priority, and we will take the necessary steps to enhance our training programs to meet these standards.We are pleased that upper management was able to step in and resolve your concerns to your satisfaction. Your recommendation means a lot to us, and we hope to welcome you back for an even more enjoyable stay in the future.Warm regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 4 Jun 2024
Customer service just made this hotel 10/10. All staff were incredibly accommodating which was a dream! The room was an excellent size and clean, decor abit strange but great hotel and the grounds were beautiful too, would visit again.
Comment from Hotel Management
5 Jun 2024 by Kashif , Hotel Management
Hello Rachelle, Thank you so much for your wonderful review! We're thrilled to hear that our customer service made your stay a 10/10 experience. Our team takes great pride in being accommodating and ensuring that all our guests have a memorable stay, so your kind words mean a lot to us.It's fantastic to know that you enjoyed the size and cleanliness of your room. We appreciate your feedback on the decor and are glad it didn't detract from your overall experience. Our team is always looking for ways to improve, so your comments are very valuable.We’re delighted that you found the hotel and its grounds beautiful. Knowing that you would visit us again is the highest compliment we could receive.Thank you once again for your kind review. We look forward to welcoming you back on your next visit!Warm regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 4 Jun 2024
Amazing Hotel everything you could want & need the staff are all so friendly and the hotel is spectacular.
Comment from Hotel Management
5 Jun 2024 by Kashif , Hotel Management
Hello Stephen, Thank you so much for your fantastic review! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your future visits even more enjoyable, please let us know.We look forward to welcoming you back and serving you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 2 Jun 2024
An excellent place to stay.
Comment from Hotel Management
3 Jun 2024 by Kashif , Hotel Management
Hello Kandace, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance
by A verified traveler
Posted 17 May 2024
Great experience
Comment from Hotel Management
20 May 2024 by Kashif , Hotel Management
Hello Neven, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
16 May 2024 by Kashif , Hotel Management
Hellp Nana, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance
by A verified traveler from Accra
Posted 8 May 2024
Excellent reception and heart feeling ambiance!
Comment from Hotel Management
9 May 2024 by Kashif , Hotel Management
Hello Thomas, Thank you again for your review, it really does mean a lot to us that you had a great time here. Please do let me know next time you are in planning to stay with us and I look forward in making your stay more memorable in the future. Kind regards,Kashif Shimajiri
