Ratings based on 142 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Should be 5 star review but NOISY! This is a stunning hotel dealing with a HUGE noise issue that not only affected our stay but is something the hotel is dealing with every week & weekend. Three out of our four nights it sounded like a nightclub and the base literally vibrated into the room. The hotel eventually located a fan which we used to help create a soft “white” noise so we could sleep. Boats drive past the hotel well into the night (1am and 2am) with the music blasting. The Club/Hotel “Five” across the marina has music BLARING into the morning hours. I was in Dubai at O&O Mirage last year and the marina wasn’t “open” like it is now. A lot has changed! It’s a disgrace for the other hotels in the area and I’m SHOCKED there aren’t stricter laws enforcing noise levels/hours. In the US we have huge hotels & parties in Las Vegas but at night, the parties go INDOORS and the buildings/clubs are designed to absorb noise so thousands of guests can stay in hotels peacefully. I feel terrible for the O&O and other hotels in the area for having to deal with this noise. For us, it was not the tranquil, relaxing trip like we had hoped for and we were happy to be leaving for the desert. This hotel is beautiful, food was incredible and the staff was very kind! I loved the Spa (massages were A ) & the staff in the Spa were top notch! Only reason I would not return or recommend the hotel is because of the noise and I was disappointed the only thing the hotel did was apologize.
by A verified traveler from Bethesda
Posted 25 Apr 2024
This property is so beautiful. It is the oasis for relaxation if one is looking for a relaxing vacation at the pool or beach. The service is exceptional and the staff is so kind and nice. They go above and beyond. The food is always fresh and delicious! We love it!
by A verified traveler
Posted 2 Mar 2024
Terribly loud with music from across the palm until 2am or 3am for the 3 nights of 5 night stay. Breakfast service is slow and poor based on previous stays
by A verified traveler
Posted 23 Feb 2024
Always a great time
Comment from Hotel Management
28 Feb 2024 by Management Team, One&Only The Palm, Hotel Management
Dear Mr. Raffi, It was a pleasure welcoming you to One&Only The Palm.Thank you very much for taking the time to share your positive rating in regard to your recent experience with us. We sincerely look forward to welcoming you back in the not-too-distant future.Kind regards, Management Team One&Only The Palm
by A verified traveler
Posted 1 Feb 2024 on Hotels
by A verified traveler
Posted 26 Sep 2023
by A verified traveler
Posted 8 Sep 2023
by A verified traveler
Posted 29 Aug 2023
Absolutely amazing!!! I will definitely be staying at this resort again, this has won my heart!! Pleasant staff, incredible views, great room - just wow!
Comment from Hotel Management
1 Sep 2023 by Management Team One&Only The Palm, Hotel Management
Dear Tanseela, Thank you very much for taking the time to share your recent experience at One&Only The Palm and we sincerely look forward to welcoming you back in the not-too-distant future.
by A verified traveler
Posted 14 Jun 2023
The most wonderful hotel in Dubai 🙏Everything is so beautiful,elegant and classy,Love the ambiance,the room,the amenities,spa.. Thank you to all the people working there,making possible that our memories at the hotel are forever!
Comment from Hotel Management
23 Jun 2023 by Management Team One&Only The Palm, Dubai, Hotel Management
Dear Ms. Fikra, It was a pleasure welcoming you to One&Only The Palm.Thank you very much for taking the time to share your positive rating in regard to your recent experience with us. We sincerely look forward to welcoming you back in the not-too-distant future.
by A verified traveler
Posted 5 Jun 2023
One of the most beautiful hotels in the world! Thank you for the hospitality,kindness,excellent service,wonderful amenities,cleanliness ! Words can not express my gratitude to all the staff,from doorman,drivers,cleaning staff ,reception,room service ,spa and all wonderful people working in this paradise! My stay was filled with happinesses! The hotel is beautiful, elegant and cozy! The music from the morning till late night around the hotel makes you feel that holiday will never end :) Special thank you to my host Noushad who made possible the impossible!!!!!! For who understand the concept of perfection,this is the place to be! Happy to return back very soon there!
Comment from Hotel Management
23 Jun 2023 by Management Team One&Only The Palm, Hotel Management
Dear Ms. Fikra, It was a pleasure welcoming you to One&Only The Palm.Thank you very much for taking the time to share your positive rating and wonderful words in regard to your recent experience with us highlighting the quality fo service and facilities. Rest assured your feedback is shared with the concerned departments. We sincerely look forward to welcoming you back in the not-too-distant future.
