Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Property beautiful and staff amazing
Comment from Hotel Management
30 Apr 2024 by Assistant Front Desk Manager, Hotel Management
Dear Carina, Thank you for the generous review. We enjoy hearing from our guests and are glad we exceeded your expectations. We appreciate you mentioning how much you loved our elegant property and devoted associates. It was our pleasure serving you at JW Marriott Desert Springs Resort & Spa, and we look forward to your next visit. Alexis Hull Assistant Front Desk Manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Hospitality Coordinator, Hotel Management
Dear Carina, Thank you for the five-star review. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator
by A verified traveler
Posted 20 Apr 2024
Can’t contact hotel after checkout
Comment from Hotel Management
23 Apr 2024 by Hospitality Coordinator, Hotel Management
Dear Yu, Thank you for leaving your review. We apologize for the inconvenience you are experiencing in getting the assistance you needed, after check-out. We will share your feedback appropriately, as we are dedicated to enhancing our guest service. We appreciate your patience and wish you all the best. Alexis Hull Hospitality Coordinator
by A verified traveler
Posted 17 Apr 2024
I didn’t want to do this, but this was a horrible experience. We booked JW for 2 nights. Right when we got there we did dinner at Mikado, and immediately I felt the food poisoning kick in. My whole trip was spent in the room. It’s the 6th day and I’m still not well. Avoid eating any seafood here as my friend who has also visited here got food poisoning from lobster and scallops.
Room is nice, but scruffy. There is a lot of dust over the furniture. The first day our tv was not working. First it was the remote, then the tv itself. On the second day somehow it fixed itself.
Room service is way overpriced. For a rotisserie chicken, veggies, mashed potato, and a small pizza, we paid $240.
Overall, I wouldn’t visit here again.
Comment from Hotel Management
24 Apr 2024 by Hospitality Coordinator, Hotel Management
Dear Garik, Thank you for choosing us and for your feedback. We are very sorry to hear that you were not feeling well during your time with us. Your well-being is of the utmost importance to us, and we take all guest comments seriously, especially those related to health and safety. Maintaining the highest food safety standards and guest satisfaction is our top priority. We are deeply committed to ensuring our guests have a safe and enjoyable dining experience. We sincerely appreciate your concern and bringing this to our attention. We take matters such as this very seriously and will look into this further. Additionally, it is disappointing to read your comments about your room. We never want our guests to leave with a negative impression, so your patience and understanding will be greatly appreciated till someone from our team reaches out to you. Until then, we wish you a speedy recovery. Alexis Hull Hospitality Coordinator
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Hospitality Coordinator, Hotel Management
Dear Polly, We appreciate you choosing to stay with us on your visit to the area. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest; therefore we are disappointed for the issues that inconvenienced you. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Alexis Hull Hospitality Coordinator
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 11 Apr 2024
Beautiful property! We had an amazing stay, we were able to get an upgrade on the room and early check-in at no additional cost! Highly recommend!
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
2 May 2024 by Assistant Front Desk Manager, Hotel Management
Dear Thomas, Thank you for being our guest and for taking the time to share your rating. We are pleased you enjoyed your overall stay but regret not meeting your expectations in some areas. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences that will leave you with replenished spirits.Alexis Hull Assistant Front Desk Manager
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Assistant Front Desk Manager, Hotel Management
Dear Lawrence, Thank you for choosing us for your visit. We are genuinely sorry for not delivering the exceptional stay you deserve. Everything we do aims to give each guest an enriching experience, so we are disappointed that we let you down. Please accept our sincere apologies for the problems you encountered. We want to regain your trust and hope you will give us another chance in the future.Alexis Hull Assistant Front Desk Manager
by A verified traveler from Los Angeles
Posted 8 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Assistant Front Desk Manager, Hotel Management
Dear David, Thank you for taking the time to review our resort. We apologize for the disappointing experience you had as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit.Alexis Hull Assistant Front Desk Manager
