Ratings based on 981 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Linda,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ PALM COAST. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Jun 2024
Booked the wrong room by mistake, and the staff didn’t want to give me a better room. They said because I didn’t booked through them directly….. very disappointed with the situation…..
Comment from Hotel Management
4 Jun 2024 by Carla RediResponse Specialist, Hotel Management
Dear Marcos,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Palm Coast. I am sorry to hear that you were not able to change the room that you had booked as it was not the one that you wanted. However, the front desk is not able to make changes to a reservation that was not booked at the property, the website or the through the Red Roof reservations line, you would have to call your booking source for them to have it upgraded as our systems are different. We apologize for the inconvenience you experienced. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Linton RediResponse Specialist, Hotel Management
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PALM COAST and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 26 May 2024
Everyone nice
Comment from Hotel Management
27 May 2024 by Linton RediResponse Specialist, Hotel Management
Dear Jana,Thank you for telling us about your recent visit at RED ROOF PLUS+ PALM COAST. I was happy to read that everyone was nice. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 May 2024
Lady checked me in.. wonderful
Comment from Hotel Management
26 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Barbara,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ PALM COAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the wonderful lady that checked you in. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 19 May 2024
Great customer service
Comment from Hotel Management
20 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Johnnie,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ PALM COAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great customer service you received. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 May 2024
I don’t know where the “plus” is at this location. There’s only 1 trash can (none in bathroom, odd) rusty lamp, maybe 10 ish channels (all HBO) dusty walls. 2 towels and 2 washcloths for a room that sleeps 4 (family of 4, we had to ask for more) and ac sounds like it’s struggling
Comment from Hotel Management
16 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Gladys,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ PALM COAST. The situation you described regarding the rusty lamps, the dusty walls and the other issues you listed is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 13 May 2024
Had an excellent staying at the red roof plus. Staff were friendly, room was clean and comfortable. Check in was quick and easy. Definitely would recommend.
Comment from Hotel Management
14 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Pedro,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ PALM COAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff, the easy check in process, the cleanliness of the room and the other kind remarks you mentioned. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 10 May 2024
Nice staff and good location near I-95
Comment from Hotel Management
11 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Timothy,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ PALM COAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our nice staff and the good location. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
