Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Great customer service
Comment from Hotel Management
20 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Johnnie,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ PALM COAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great customer service you received. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 May 2024
I don’t know where the “plus” is at this location. There’s only 1 trash can (none in bathroom, odd) rusty lamp, maybe 10 ish channels (all HBO) dusty walls. 2 towels and 2 washcloths for a room that sleeps 4 (family of 4, we had to ask for more) and ac sounds like it’s struggling
Comment from Hotel Management
16 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Gladys,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ PALM COAST. The situation you described regarding the rusty lamps, the dusty walls and the other issues you listed is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 13 May 2024
Had an excellent staying at the red roof plus. Staff were friendly, room was clean and comfortable. Check in was quick and easy. Definitely would recommend.
Comment from Hotel Management
14 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Pedro,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ PALM COAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff, the easy check in process, the cleanliness of the room and the other kind remarks you mentioned. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 10 May 2024
Nice staff and good location near I-95
Comment from Hotel Management
11 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Timothy,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ PALM COAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our nice staff and the good location. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 May 2024
Very disappointed in the price for what we got. The bedding was ripped and stained. The pocket bathroom offered one towel hook for a room meant for four people. One tiny corner shelf in a stall shower is all you get. No counter space for toiletries around the sink, which is a corner in the room. We were shocked and disappointed at the overall lack of space and storage/usable surfaces for a four person room, much less any place to change with privacy. I wouldnt have had a much easier time staying here alone as a woman. However, the front desk staff is very friendly and kind.
Comment from Hotel Management
9 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Laura,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ PALM COAST. The situation you described regarding the stained bedding, the lack of counter space for toiletries and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. Nevertheless, I was thrilled to see you were pleased with our friendly and kind front desk staff. We appreciate your 3/5 score.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 May 2024
Pets do a number on the smell of the rooms, I understand catering to them but then make sure odor is under control
Comment from Hotel Management
9 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Albert,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ PALM COAST. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the unpleasant odor you encountered which hindered your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 May 2024
The bed was horrible, the shower was barely a spit, shower door wouldn't close. Bathroom not particularly clean, TV wouldn't work, but we had a lovely front desk clerk named Gina that helped us out twice, we spoke to the manager about it the following morning and she could not have cared less
Won't be going back to this hotel
Comment from Hotel Management
8 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Susan,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ PALM COAST. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It's truly disheartening to see you highlight that the bed was horrible, the shower door would not close and the other concerns you highlighted hindered your stay. However, I will make sure to share your comments regarding the great service you received from Gina with the rest of our team. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Kristina,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ PALM COAST. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 5 May 2024
We had the on bedroom with two full beds and we liked the efficient use of the space
Comment from Hotel Management
7 May 2024 by Linton RediResponse Specialist, Hotel Management
Hi James,Thank you for telling us about your recent visit at RED ROOF PLUS+ PALM COAST. I was happy to read you were pleased with your room. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 May 2024
Property dated
Comment from Hotel Management
7 May 2024 by Linton RediResponse Specialist, Hotel Management
Dear Theresa,Thank you for telling us about your recent visit at RED ROOF PLUS+ PALM COAST. We thank you for your 3/5 score. However, you indicated that our property was dated. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
