Ratings based on 987 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Good place to stay
Comment from Hotel Management
21 May 2024 by Pete/GM, Hotel Management
Hi Rafael - thanks for taking time out to write Palm Coast Hotel & Suites is the perfect spot for families and weary travelers (or both!)God bless you Rafa - we are already looking forward to your next stay
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 12 May 2024
Hotel conveniently lost my reservation! To book my reserved room for more money! Shameless!!!
Comment from Hotel Management
13 May 2024 by Pete/GM, Hotel Management
Hi Eddie, Thank you for taking the time to write. First things first...Your feelings are valid. Perhaps you have been hurt by previous vendors and are wary of it happening to you again. The way you've described last week's events paints our hotel in the light of using Bait&Switch tactics. As we assured you in person, and I assure you now, those sorts of low-brow tactics are the bane of our industry; the type we, and our parent company, InterContinental Hotels Group, work diligently to avoid. For the benefit of travelers who read this forum, we are obliged to provide the complete story.You booked at a third-party website. Our property did not receive your reservation from them on time (and you are aware of that).Instead of making you wait for the booking to download, we offered to book you a room at the daily rate and replace it with the booking you made at the third-party site when it arrived. And later that night, it did. When it was received, we mapped those terms to your booking, and you paid only the amount you originally agreed to.
by A verified traveler
Posted 10 May 2024
The hallways need to be refurbished.
Comment from Hotel Management
10 May 2024 by Pete/GM, Hotel Management
Hello Marie, Thank you for taking the time to respond and we are glad you enjoyed your stay. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
by A verified traveler
Posted 24 Apr 2024
I didn't like that the bathroom was dirty
Comment from Hotel Management
24 Apr 2024 by Pete/GM, Hotel Management
Hi CarmenThank you for taking the time to share your thoughts. We treasure all feedback from our guests.Your point is valid and I completely understand. I apologize for the bathroom's lack of cleaning, that is far from the norm for our guests, and we don't want this to happen again. ps: the full renovation begins in June and we will have fully fledged IHG property for you by January'25
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Pete/GM, Hotel Management
Hello Joseph, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!
by A verified traveler
Posted 13 Apr 2024
I enjoy the great service and the hospitality
Comment from Hotel Management
15 Apr 2024 by Pete/GM, Hotel Management
Thank you Miranda It was an honor to be your host and we are glad you enjoyed the southern hospitality!
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 26 Mar 2024
Vh
by A verified traveler
Posted 17 Mar 2024
Because of your company Expedia we got here and no reservation was found since your company didn’t bother to let the hotel know after a long day I had to way in the lobby for a resolution after the clerk had to call you and get all the information
Comment from Hotel Management
18 Mar 2024 by Pete/GM, Hotel Management
Booking rooms off of the web for 3rd party hotel rooms includes a level of risk. In general, Expedia is a solid hotel partner. Expedia is not my company, but I apologize that this happened to you at all
