Ratings based on 1,179 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
A large fight broke out in the hotel lobby
Comment from Hotel Management
20 Jun 2024 by Online Reputation Manager , Hotel Management
Dear Heather,Thank you for taking the time to leave us a review.We are sorry to read the mentioned incident and that some other guests behavior made your stay less enjoyable. We hope to see you again in one of our worldwide hotels in the future!Best of wishes,Hotel Riu Palace AntillasOnline Reputation Manager
by A verified traveler
Posted 18 Jun 2024
This property has everything you need for an all inclusive Holiday. Super friendly staff and our housekeeper Maria was excellent! The food is very good and always fresh. One of the best dinner buffets we’ve seen at a resort.
We would have liked to see a wider range of daytime activities such as yoga - and a wider range of night time options.
Sometimes dinner can be a challenge especially at the Steakhouse - long lines and limited seating.
by A verified traveler
Posted 18 Jun 2024
by A verified traveler
Posted 18 Jun 2024
So nice and clean, friendly people that cared to take care of us
Comment from Hotel Management
20 Jun 2024 by Hotel Riu Palace Antillas, Hotel Management
Dear Christel,Thank you very much for staying with us for a few days. We are very pleased to have been your hosts and to receive your kind comments.Looking forward to the opportunity to welcome you back in the future!Best regards, Hotel Riu Palace AntillasOnline Reputation Manager
by A verified traveler
Posted 17 Jun 2024
Everything was amazing. From the stay to the staff and even the food was good! Didn’t like that the bar doesn’t open til 11
by A verified traveler
Posted 12 Jun 2024
by A verified traveler
Posted 12 Jun 2024
My wife and I (both 26) visited RIU for our honeymoon and it was an amazing time! This place had everything we were looking for in a resort and it was our first time in Aruba and staying at a RIU.
We love a mix of activities and also being able to relax and this place had the perfect balance of both. On the adults-only side the pool was always playing great regaton type music later in the afternoons and they dialed it up with the activities, drinking games, and contests. If you are the social type, you will definitely have a great time with others while there.
The location is great as well, the beach is perfect and the small town with shops and bars is almost directly across the street. The area is super clean and safe, can easily walk it at night no problem.
Food:
Everyone always complains about food but just ignore it, I am not a foodie at all but I will say I really liked everything they served here. The specialty restaurants were all amazing, and the buffet honestly was the best I've had out of all the other all-inclusive I've been to.
RIU party on Friday was a cool bonus too, we didn't know about it going into the trip so make sure to check the details and pack a white shirt!
Comment from Hotel Management
17 Jun 2024 by Hotel Riu Palace Antillas, Hotel Management
Dear Kyle,Thank you very much for taking the time to evaluate us, for us it is of basic importance to detect if everything goes well, we see that in your case it was so and you had a nice time of enjoyment in our company, we hope to see you again! Best regards, Hotel Riu Palace AntillasOnline Reputation Manager
by A verified traveler
Posted 11 Jun 2024
Key cards had to be redone everyday sometimes several times, pools were dirty, can’t get into steakhouse leaving only 3 restaurant options one is buffet, one is Italian and one finer dining which that one was good. Buffet took a while to get drinks. Very nice staff, laid back and safe. Loved we could walk to shopping area. Loved their beaches and that they had plenty of palapas available everyday!!
Comment from Hotel Management
14 Jun 2024 by Hotel Riu Palace Antillas, Hotel Management
Dear Tessa,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.Nonetheless, the departments in charge will be notified.We would like to apologize for any discomfort.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Palace AntillasOnline Reputation Manager
by A verified traveler
Posted 10 Jun 2024
Awesome stay. Clean, safe, staff were so nice. Food was awesome. Highly recommend.
by A verified traveler
Posted 7 Jun 2024
