Ratings based on 1,192 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Great pool to beach access..quality of food needs improvement.
by A verified traveler
Posted 12 Jun 2024
I would come here again. The accommodations were nice and the resort was located in a great spot near other restaurants and activities. The staff was always kind and greeted you with a smile whenever passing by. My only complaint is the front desk staff. I did not receive cleaning one day and when I returned to my room for the night I called the desk to request another set of towels. They had no urgency to send me up another set for the night as I didn't receive them until an hour later and after making a trip down to the front desk myself where I was told I needed to have my do not disturb placard off my door by 7:30am to get housekeeping for that day. So set your alarms folks you'll be waking up early on your vacation if you expect to get a cleaning for the day.
by A verified traveler
Posted 12 Jun 2024
The hotel needs updating but the staff is so friendly, the rooms are very clean, the restaurants are very good and the beach is super nice.
Comment from Hotel Management
12 Jun 2024 by Guest Experience Manager, Hotel Management
Dear Gjorgi,Thank you for taking the time to share your feedback about your recent stay at Holiday Inn Resort Aruba. We truly appreciate your kind words about our friendly staff, clean rooms, excellent restaurants, and beautiful beach.We acknowledge your comments regarding the need for updates to our hotel. Please rest assured that we are continuously working on improvements to ensure our guests have the best possible experience.Your positive remarks about our team and amenities are greatly appreciated, and we are delighted that you enjoyed your time with us. Your feedback motivates us to keep striving for excellence.We look forward to welcoming you back for another wonderful stay.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba
by A verified traveler from Colonia
Posted 10 Jun 2024
The property is ideally located near the beach and offers a variety of wonderful restaurants both on-site and nearby. Although the hotel rooms were a bit dated with popcorn ceilings and challenging sliding glass doors, they were kept immaculate by the excellent housekeeping staff. The interior of the buildings was clean and featured many shops and dining options. The outdoor areas and pools were well-maintained, though the hot tubs were not operational. Overall, we had a fantastic time, thanks to the incredibly friendly staff!
Comment from Hotel Management
12 Jun 2024 by Guest Experience Manager, Hotel Management
Dear Michael,Thank you for sharing your detailed review of your recent stay at Holiday Inn Resort Aruba. We are delighted to hear that you enjoyed our prime beachfront location and the variety of dining options available both on-site and nearby.We appreciate your positive remarks about our housekeeping staff and their dedication to maintaining immaculate rooms. Your feedback regarding the dated aspects of the rooms, such as the popcorn ceilings and sliding glass doors, has been noted. We are continually working on improvements and updates to enhance our guests' experience.It's wonderful to know that you found our interior clean and well-appointed with shops and dining options, and that you enjoyed our well-maintained outdoor areas and pools. We apologize for the inconvenience you experienced with the non-operational hot tubs. Most importantly, we are thrilled to hear that our incredibly friendly staff contributed to your fantastic stay. We strive to provide exceptional service to all our guests, and your kind words serve as great motivation for our team.Thank you once again for your valuable feedback. We look forward to welcoming you back for another memorable stay in the near future.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba
by A verified traveler
Posted 10 Jun 2024
property was great. rooms are outdated but they are clean and comfortable. location is wonderful and very close to many dining options
Comment from Hotel Management
10 Jun 2024 by Guest Experience Manager, Hotel Management
Dear Melissa,Thank you for your feedback! We're glad to hear that you enjoyed your stay at the Holiday Inn Resort Aruba and found the property great, despite the outdated rooms. We're happy that you found them clean and comfortable. Our convenient location close to many dining options is indeed one of our highlights. We appreciate your comments and hope to welcome you back for another enjoyable stay in the future!Best regards
by A verified traveler
Posted 9 Jun 2024
Bin staying here for years but seems to be going down hill a-c almost caught on fire and then tried to down grade the room to the 7th floor finally I refused to move and told the I sleep with the door open and finally the gave me a better room
Comment from Hotel Management
10 Jun 2024 by Guest Experience Manager, Hotel Management
Dear Francis,Thank you for bringing your concerns to our attention. We're sorry to hear about the issues you experienced during your recent stay. Your safety and comfort are our top priorities, and we apologize for any inconvenience caused by the incident with the AC. We understand your frustration with the room downgrade and are glad to hear that we were able to address the situation and provide you with a better room. We value your loyalty over the years and hope to have the opportunity to regain your trust and provide you with a more enjoyable experience on your next visit to the Holiday Inn Resort Aruba.Best regards,Guest Experience ManagerHoliday Inn Resort aruba
by A verified traveler
Posted 7 Jun 2024
I love it , the hotel was clean and the best location .
Comment from Hotel Management
7 Jun 2024 by Hazw, Hotel Management
Thanks for staying with us. We appreciate your feedback!Hope to see you in the near future.
by A verified traveler
Posted 7 Jun 2024
Definitely will return our next stay .
Comment from Hotel Management
7 Jun 2024 by Hazw, Hotel Management
Thanks for staying with us. We appreciate your feedback!Hope to see you in the near future.
by A verified traveler
Posted 5 Jun 2024
The palm Tower was horrible. I was on the 2nd floor it was a family trip so I booked 2 rooms. When you exit the elevator it smells terrible, like mold . The rooms were very basic I really expected better. Needs a real renovation in those rooms. The grounds was beautiful everyone was friendly. The cleaners did a good job cleaning the rooms. The convenience of the beach was a plus.
All in all it's a decent place to stay not sure if the other towers are the same but I wouldn't stay again because of that odor and outdated rooms.
Comment from Hotel Management
5 Jun 2024 by Hazw, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Trenton
Posted 4 Jun 2024
Great location on Beach. Only complaint is that many of lounge chairs were broken and/or dirty.
Comment from Hotel Management
5 Jun 2024 by Hazw, Hotel Management
Thanks for staying with us. We appreciate your feedback!
