Ratings based on 601 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from sealy
Posted 14 Jun 2024
Very nice. We had an accessible room but it still had a bath tub rather than walk-in shower.
by A verified traveler from Longview
Posted 11 Jun 2024
Just a quick stay but nice, safe and handy to the loop where all commerce is located.
by A verified traveler
Posted 5 Jun 2024
Great hotel
by A verified traveler
Posted 29 May 2024
Stay was nice, asked for towel and trash service, housekeeping didn’t do trash.
Comment from Hotel Management
2 Jun 2024 by Cristy, Hotel Management
Hi Stephanie, thank you for your valuable feedback. Your satisfaction is important to us as a valued Choice Privileges member, and we are truly sorry you had this experience with us. Management has been made aware of the situation, and additional training will be provided. Please know we hold our guests in high regard, and this does not represent the character of our team. We hope you will give us another chance to properly host you in the future.
by A verified traveler from Oconomowoc
Posted 13 May 2024
Comment from Hotel Management
16 May 2024 by Cristy, Hotel Management
Hi Gail Thank you for the perfect score! We are thrilled that you enjoyed your stay with us. We look forward to seeing you again! Cristy B
by A verified traveler
Posted 11 May 2024
Great location, clean and comfortable!
Comment from Hotel Management
16 May 2024 by Cristy, Hotel Management
Hi Bob, Thank you for your positive feedback and I am so glad that you enjoyed your stay. We hope to see you again next time your in town! Cristy B
by A verified traveler
Posted 29 Apr 2024
Everyone was so helpful and friendly!
Comment from Hotel Management
4 May 2024 by Cristy, Hotel Management
Hi Farrah Thank you for staying with us! We are so glad that you enjoyed your stay. We take great pride in providing excellent customer service. We look forward to seeing you again soon! Cristy B -Front Desk Manager
by A verified traveler
Posted 21 Apr 2024
Definitely our place to stay for the Wiggy Thump festival! Free shuttle was great. We left something irreplacable in our room and the housekeeping staff went digging through the trash and found it for us to ship it back. Service doesnt get any better than that!
Comment from Hotel Management
25 Apr 2024 by Cristy, Hotel Management
Hi Hannah thank you guys so much for staying with us and for your positive feedback! We strive to provide each guest with excellent guest service. I'm so glad they were able to locate the missing item and we have shipped it you. Hope see you again! Cristy B Front Desk Manager
by A verified traveler from Silsbee
Posted 12 Apr 2024
We liked everything about this property. Clean, quiet, good water pressure, silky sheets, pillows did not give us sore necks, easy to use temp controls, spacious, good pricing, right off the loop so we were close to the many restaurants, beautiful landscaping, and superbly friendly and helpful staff. I might also add that as two elderly women traveling without any men in our party we felt very safe here. Thank you
Comment from Hotel Management
19 Apr 2024 by Cristy , Hotel Management
Hi Gwendolyn Thank you so much for staying with us and I'm so glad you ladies enjoyed your stay! I have shared your comments with my team. Hope to see you again next time your in town!
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Cristy, Hotel Management
Hi Walter thanks for staying with us! Hope you enjoyed your stay! We hope to see you again soon!
