Ratings based on 635 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Within walking distance to the heart of the city of Palermo. Our room was very spacious although it was in the older section and elevator only went to first floor so had to climb stairs to second floor. Morning breakfast provided was nice.
by A verified traveler
Posted 11 Apr 2024
L action wax very convenient to many Palermo locations
by A verified traveler from Fort Lauderdale
Posted 26 Feb 2024
Just avoid it. It is Not a 4-star hotel, more like 2. Shoddy construction on top floor, elevator dont get there you have to climb two flights of steep stairs. Tin roof becomes unbearably noisy during rain. Impossible to sleep hearing big drops of water aginst metal all time.
No Heating, outside temp was 7C and freezing inside the room.
Terrible washroom, dark, tight shower badly designed and extractor with annoying noise like a dentist drill all time.
Left early even paying fee of unsused night (not cheap) but better than staying.
And worse, breakfast was all cold (eggs cold!) attended by a guy who should have stayed home sick, coughing his lungs out and snorting loudly trying to clear his nose. Disgusting.
Comment from Hotel Management
27 Feb 2024 by Adriana, Hotel Management
Dear Fernando,we were very sorry to read your review.As you can see from the other reviews our score does not show the situation of a hotel to be described as disgusting.All the more reason that, as you wrote in your reservation message, you are an operator in the tourism sector you could have also sought a confrontation with the reception and exposed that the room assigned was not to your liking. In the low season when it is easy to make a change, we are always very happy to accommodate our guests' requests by perhaps even offering a free upgrade. Probably the room in question was not to your liking, but it is still your personal judgement and therefore it is certainly more professional, especially in your capacity, to avoid comments that are a little over the top when certainly I repeat the other reviews speak for themselves and there is no need to add anything else.On the subject of breakfast, we are sorry if you found the eggs cold, again you could have asked and would have been made express. Regarding the state of health of the waiter, I do not think it is his right to comment on any discomfort of a person who has a disability and who has the right like everyone else to work. I think you should review the style of your reviews a little.Best regards
by A verified traveler
Posted 1 Jan 2024
Wonderful, friendly and pretty small hotel with spacious rooms and good bedding. The neighborhood is very vibrant because of proximilty to the market but quiet at night. Easy to walk to all the must-sees and train station. We loved our stay!
by A verified traveler from Pittsburgh
Posted 29 Oct 2023
Great staff. Nice property in the very center.
by A verified traveler
Posted 29 Oct 2023
The property was nice, great location to a lot of sceneries. However it was in the old town so it was a bit outdated. The room we had looked different from the Expedia picture. Bed was hard and the shower was very small.
by A verified traveler
Wonderful Palermo Stay
Posted 7 Oct 2023 on HotelsGreat location with walking distance to major sites, restaurants and shops. Clean historical hotel with interesting history. Thank you!
by A verified traveler
Great place
Posted 11 Sep 2023 on HotelsStayed twice now. Great staff. Very helpful
Excellent location walk to everything
Rooms are great
Breakfast in courtyard is perfect
Will definitely stay again
by A verified traveler
Posted 11 Jul 2023
It’s unfortunate how bad the area has gotten with street peddlers, graffiti and garbage.
by A verified traveler from East Hanover
Posted 17 Jun 2023
Beautiful hotel and very clean..Very nice outdoor dining with entertainment!!
