Ratings based on 743 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Nice hotel, convenient location
Comment from Hotel Management
25 May 2024 by Customer Care NH PALERMO, Hotel Management
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.I hope to welcome back again soon.Kind Regards.
by A verified traveler
Posted 1 May 2024
The hotel is nice and convenience, the staff is great at front desk, bar, house keeping and breakfast room.
Comment from Hotel Management
7 May 2024 by Customer Care NH PALERMO, Hotel Management
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO
by A verified traveler
Posted 1 May 2024
The hotel and staff are great but the area and Sicily in general is dirty and run down. Homeless people sleep in the area, the streets are dirty and poorly maintained.
Comment from Hotel Management
7 May 2024 by Customer Care NH PALERMO, Hotel Management
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.We apologize for your impression about the Sicily.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO
by A verified traveler
Posted 12 Apr 2024
The location for this hotel is great for a short stay in Palermo .. close enough to both the port and the city for all the sights.
What was very disappointing and we hadn’t been made aware of was the pool area was closed due to the pool being updated with a new tile band. There are no other areas for lying out at the hotel and the hotel reception were not apologetic when we asked about it.
The cleaning around the hotel is a little lax. Rubbish, glasses and a water bottle was left by the pool area for the 3 days we were there. The staircase to the first floor was definitely not mopped down or swept either. The same 6 black sticky spots on the first 6 stairs were there for the duration too.
The bedroom was nice but again floors were not washed and the bathroom cleaning was a bit haphazard.
Comment from Hotel Management
16 Apr 2024 by Customer Care NH PALERMO, Hotel Management
Dear Kate,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.Just to clarify your comment about the pool, is not closed for work in progress we just emptied the pool for clean and make a few work but the pool officially open in May not before.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO
by A verified traveler
Posted 5 Apr 2024
Great hotel, but the immediate area isn’t what I expected. Really cool view of ships coming and going.
by A verified traveler
Posted 12 Mar 2024
Amazing location and staff
Comment from Hotel Management
18 Mar 2024 by Customer Care NH PALERMO, Hotel Management
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO
by A verified traveler
Posted 9 Mar 2024
Staff very helpful and polite. Hotel is kept up and clean. It’s a short walk (10 minutes) to the train station and “circus”.
Comment from Hotel Management
12 Mar 2024 by Customer Care NH PALERMO, Hotel Management
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO
by A verified traveler
Posted 9 Mar 2024
Dinner Menu. Just for tourists, should be nice to have a Pizza/Sandwich/Hamburguers.
After you enjoy the City, you need to come back to the hotel and have an easy dinner.
After Sunset, have a car or use the taxis. The area is dark and full of homeless. Nothing happened... but you don't feel safe walking by.
Comment from Hotel Management
21 Mar 2024 by Customer Care NH PALERMO, Hotel Management
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO
by A verified traveler
Excellent stay
Posted 4 Jan 2024 on HotelsEverything was well done. Service and room were excellent.
by A verified traveler
Posted 23 Nov 2023 on Orbitz
Great location walkable to many restaurants
Comment from Hotel Management
11 Dec 2023 by customer care, Hotel Management
Dear Michael,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO
