Ratings based on 54 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Wonderful place with great service
Posted 15 Oct 2023 on HotelsWonderful place with great service.
by A verified traveler
Posted 18 Apr 2023
Very spacious apartment.
Receptionist was very nice.
Bed very hard for us.
Althrough the bathroom was large the shower was good, but a Shower Curtain is just not hygienic,also it was just jammed between the entry to shower, therefore the flooring would get extremely wet as it flapped about.
Our apartment was " Deluxe L"
The pictures on site are over staged.
Aircon units on the balcony! Filthy!
Floor layers of ground dust.
Light bulbs missing.
Door Shutter to block out sun in the early morning wasn't working, didn't know if it was even "there".
TV well eventually gave up as to how it works.
No English instructors for anything in apartment, or for recycling. Which was all over flowing in the streets. Just so sad no-one seems to have pride in the surrounding area.
Supermarket close by, train station, can be seen from apartment, on 9th floor. Again no information regarding time tables for transport at reception. We did ask the gentleman. Its just too far away for tourists without a car.
Regarding the surrounding area there were a lot of workers/ men hanging around the outside entrance, dirty papers and worst of all dog mess(poo). I believe the description of this accommodation is very far fetched, like others we have encountered. We would not recommend anyone going out
Comment from Hotel Management
19 Apr 2023 by Marbela A&S Staff, Hotel Management
Good evening,Regarding your opinion, we would like to clarify each point: pending the replacement of the original door (damaged the day before by a customer) we have provisionally installed a shower curtain. All apartments correspond to the photos on the site, it could only vary the arrangement of the furniture. Dust on the balcony and on the outside unit of the air conditioner was caused by the wind and bad weather these days. The dampers are all working and only now we have noticed that you have, probably accidentally, raised it excessively causing it to block. We would like to remind all our guests that the front desk is always available to provide necessary information to their guests. In addition, our maintenance man guarantees technical support for all kinds of repairs inside the apartments (dampers, TVs, light bulbs, etc.).Regarding dog dirt in the surrounding area, we are aware that animals have nothing to do with it--unfortunately, there are uncivilized citizens. Our city is committed to implementing recycling collection, black sheep exist all over the world.A few meters from us is the bus stop that takes you to the city center, not so far from Marbela A&S.We are sorry for your review and negative assessment of our apartments.We are waiting for you at Marbela A&S to make you reconsider!
by A verified traveler
Posted 5 Sep 2022
部屋は綺麗でエリアも良かったですが、到着したら駐車場はなく、朝食もついていませんでした。エアコンからは水が漏れ、レザーの本カヴァ-にダメージを受けました。スタッフの方は丁寧の謝ってくれましたが、かといってそれに対するサービスはありませんでした。
Comment from Hotel Management
8 Sep 2022 by Staff Marbela A&S, Hotel Management
また、駐車場と朝食は別料金となっておりますので、ご了承ください。あなたの部屋のエアコンは新しいものです、水は非常に低い温度でわずかな結露を生じることが原因でしょう。革張りの場合、何を指しているのかわかりません。またマルベラでお会いできることを楽しみにしております。
by A verified traveler
Posted 1 Aug 2022 on Hotels
Comment from Hotel Management
14 Sep 2022 by Staff Marbela A&S, Hotel Management
La ringraziamo per la sua recensione positiva!
by A verified traveler
Large, quiet, comfortable apartment.
Posted 23 May 2022 on HotelsLarge, quiet, comfortable apartment with good amenities and a huge private balcony. The staff was super friendly and let us check in early and held our cases for us on the last day after check out. It is slightly out of town but considering how noisy Palermo can be this is a blessing if you're a light sleeper. It is, however, very close to a train station that goes to the airport and Palermo Central (though not on Sundays). Highly recommended if you want some peace a quiet when you come back from a day exploring the city.
by A verified traveler
Posted 10 Aug 2021
I really liked this property because it was like a mix of a hotel and an apartment. It has a stove in the bedroom which was perfect for me because I had to quarantine here, but it has a great cleaning service and desk services just like a normal hotel. There is a luggage storage, and the staff were so friendly helping me out with printing, booking taxis, storage, answering all my questions, etc. The room is really spacious and private and comfortable. It is quite a walk from the centre of Palermo but there are plenty of amenities around the hotel, and a nice pizzeria. I would really recommend staying here.
Comment from Hotel Management
20 Aug 2021 by The direction, Hotel Management
Dear Guest, Thank you very much for your feedback. We are very happy that you like our apartments.
Hoping to see you again in our residence, we wish you the best.
Best regards
by A verified traveler from Budapest
Posted 4 Oct 2019
It was nice and clean, the staff was helpful. Overall, I recomend this place.
Comment from Hotel Management
15 Nov 2019 by Patrizia Cusenza, Hotel Management
Dear Guest, all our staff are grateful to read your positive feedback. We are really pleased to know that you enjoyed your stay in our hotel, both for the level of comfort assured, and for the friendliness of our staff. Thank you for choosing us, dear greetings
by A verified traveler
Great location!
Posted 20 Oct 2018 on HotelsVery convenient location to our friends and easy walk into the town.
Comment from Hotel Management
24 Oct 2018 by The direction, Hotel Management
Dear guest,
Thank you so much for your positive feedback. We hope to meet you again in the future.
Best regards.
Recommended
for Everyoneby A verified traveler
Posted 11 Dec 2017
Very happy overall, nice and helpful staff, clean and comfortable room
Comment from Hotel Management
22 Dec 2017 by The Director, Hotel Management
Thank you so much for your positive feedback, we are happy you have enjoyed our apartments and have spent a plesant stay in our residence..
Hoping to see you again we wish you Happy Christmas and happy new year.
All the staff.
