Ratings based on 417 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Clean and tidy albeit rudimentary. What I was looking for
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
15 May 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Thank you for sharing your feedback, even though we're sorry to sense that your experience fell short of expectations. We strive to provide the best service possible and regret any disappointment. We hope to have the opportunity to welcome you back in the future and turn your experience around.
by A verified traveler
Posted 5 May 2024
Very good
Comment from Hotel Management
6 May 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Grazie per la tua recensione eccellente! Siamo felici che tu abbia apprezzato il tuo soggiorno presso il nostro hotel. Speriamo di darti il benvenuto di nuovo presto!
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
We greatly appreciate your excellent rating! We're delighted to hear you had a fantastic experience during your stay. We look forward to the opportunity of welcoming you back soon!
by A verified traveler
Posted 6 Apr 2024
Very average room.
If their parking garage is full you need to use one 4 blocks away.
Comment from Hotel Management
11 Apr 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Dear Richard,thank you for sharing your experience. We understand your concern about the parking situation. Nevertheless, in city centers, parking can be limited, and we strive to find the best solutions for our guests. We regret any inconvenience this may have caused. Your feedback is valuable to us as we aim to improve our services. We hope to welcome you back for a new and better stay in the future and send you our very kindest regards.Giulia Briguglia
by A verified traveler
Posted 5 Apr 2024
Great hotel and staff. We were there for Easter and they made it extra special for my two young children-had a special treat for them in the morning that made their day! The hotel was wonderful and clean and good amenities. I would skip the restaurant upstairs. Breakfast was subpar for what they charge.
Comment from Hotel Management
11 Apr 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Dear Regina,thank you for your kind words! We're delighted that your Easter stay was memorable, especially for your children. We sincerely apologize that the breakfast service didn't meet your expectations. Please know that we strive to source only the finest produce and uphold high service standards. Your feedback is invaluable, and we'll work diligently to enhance our offerings. We hope to have the chance to welcome you back for an even better experience in the future!With my kindest regards,Giulia Briguglia
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Dear Christa,Thank you for the top rating! We're delighted you enjoyed your stay. Looking forward to welcoming you back soon!With my kindest regards,Giulia Briguglia
by A verified traveler
Excellent stay
Posted 18 Feb 2024 on HotelsThis is a great hotel if you are looking for something close to the centre of Palermo. Very comfortable, cosy and a great vibe!
Comment from Hotel Management
21 Feb 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Dear Guest,Thanks for the excellent review! We are delighted you enjoyed the central location and the cozy, vibrant atmosphere. Looking forward to welcoming you back!Best,Giulia BrigugliaSales & Marketing Manager
by A verified traveler
Posted 2 Feb 2024
Very nice hotel near beautiful and historic Politeama theater and a big square. The room is very functional and most likely recently romodeled. Staff is very cordiali and helpful. The area around offers plenty of dining opportunities and transportation to other parts of the city. Also, it's one minute walk to the bus stop that takes you tonthe airport. Definitely recommend!
Comment from Hotel Management
21 Feb 2024 by Giulia Briguglia, Sales & Marketing Manager , Hotel Management
Dear Marco,Thank you for your wonderful review! We're delighted to read that you enjoyed our hotel's proximity to the beautiful Politeama theater and square. It's great to know that you enjoyed our rooms and that our staff was friendly and helpful. We're glad you appreciated the dining opportunities and transportation options in the surrounding area.Your recommendation means a lot to us! We look forward to welcoming you back for another excellent stay.Best regards,Giulia Sales & Marketing Manager
by A verified traveler
Posted 18 Nov 2023
This property is one block off of the Piazza Ruggero Settimo, close to dining, shopping and rental car locations. Nice hotel, newly updated, clean, with nice bathrooms. Breakfast available up on the 8th floor, but variety poor. Rec’d a VIP perk of €15 per room per stay - but only good for food/beverage and the minibar snacks/drinks are expensive - €5 for a medium water bottle, and €2.50 for a bag of chips. Arrived in an SUV and booked three rooms, as soon as I arrived they took my luggage and parked the car(€15/night) for me. It’s right in a basement parking across the street but it’s TIGHT-learned that trying to get it out for ten minutes. Minivan to PMO airport is €80, strange because it was €50 FROM the airport at another hotel. Altogether a pleasant stay, nice staff.
