Ratings based on 90 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Location is great if you want to be close to Mondello Beach. Staff are lovely, warm and helpful. Pool is clean and well sized. But everything else about this property is quite dingy and limited. The food, especially the breakfast, was poor. The beds were dreadful. And the rooms and hallways are gloomy. This hotel is in dire need of a renovation and some investment in services.
Comment from Hotel Management
28 Sep 2024 by Alessia, Hotel Management
Dear Mr. Shivani,thank you for your review. We are so pleased you liked our location as we are just 600 m from the beach in a very quite area.Concerning your note about the breakfast, we try to offer every day a variety of choice, Italian breakfast (croissant, cakes, plum cakes, cookies, ...) and international breakfast (scrambled eggs, hard-boiled eggs, ham and cheese, ...). In any case, we thank you for your comment and we will try to improve our offer.Hope to receive you again. Best regards,
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Alessia, Hotel Management
Dear Samir, Thank you for choosing our hotel for your holiday at Mondello and for the time spent to share your review.We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal.We are looking forward to welcoming you soon.Kind regards,
by A verified traveler
Posted 19 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by Alessia, Hotel Management
Dear Ms. Ciara,thank you so much for your beautiful feedback. We are so pleased you liked our location, rooms, staff and facilities.Hope to receive you again. Best regards,
by A verified traveler
Posted 8 Jun 2024
Comfortable stay. Great staff including the Director who spoke such clear English to all the staff at the desk and in the restaurant. Loved the pool, breakfast, room, and wifi.
Comment from Hotel Management
10 Jun 2024 by Alessia, Hotel Management
Dear Ms. Beverly, Thank you for choosing our hotel for your holiday in Mondello and for the time spent to share your review.We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms, staff and pool.We are looking forward to welcoming you soon.Kind regards
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
25 Jun 2024 by Alessia, Hotel Management
Dear Ms. Dana,thank you for your review. We are so pleased you liked our location, rooms and staff. Hope to receive you again. Best regards,
by A verified traveler
Posted 10 May 2024
Ok for one night but the pool was closed and hotel very dated. Breakfast was very limited and mostly inedible
Comment from Hotel Management
11 May 2024 by Alessia, Hotel Management
Dear Mr. Mark,thank you for your review. We are sorry about your badnotes, most of all about breakfast, when we try to guarantee only the best to our hosts.Anyway, we believe that our guests’ opinion is the most important tool for our daily amelioration. Hope to host you again. Best regards,
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
25 Jun 2024 by Alessia, Hotel Management
Dear Mr. Jorden,thank you for your review. We are so pleased you liked our location, rooms and staff. Hope to receive you again. Best regards,
by A verified traveler
Posted 10 Sep 2023
Convenient as near airport but was not satisfied with staff check in service. I had called 2 days prior to confirm it would be ok to pick me up at airport with the shuttle service offered was told it was out of normal hours but to call and would be fine, we called when we landed and was told no this isn’t possible. Forcing us to take a cab and spending double the expected price. Staff wasn’t very friendly we speak well Italian have no issues anywhere else weve been and she kept reverting to English only I found it quite rude
Comment from Hotel Management
10 Sep 2023 by Giacomo Genovese, Hotel Management
Dear Brandon,this review throws us off a bit: we actually think at a mistake.We don't have a transfert service in-house.We normally give help to book one, choosing the best offer in place at the moment. And it is always on the guest account.You came with your car, moreover.Check in was very relaxed and we had conversations in English, and Italian as well, precisly because of your knoledge of the language.Could be we did wrong anyway. And we are very sorry, if should be the case, we have good memories on your staying. If is,we hope to do better another time knowing the issue now. If is not, 'cosa fatta capo ha'. And we begin from there.Wish the best.Best reguards.Giacomo GenoveseHotel Conchiglia d'Oro
by A verified traveler
Posted 14 Jul 2023 on Orbitz
Friendly staff
And cordial nice pool
by A verified traveler
Posted 21 May 2023 on Hotels
i've spent more than 15 years on the road for business. definately one of the best stays ever. no doubt about it